Service Integration Manager Jobs in Silver Spring, MD

Great Hill Solutions, LLC is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and intelligence community customers. Our portfolio comprises multiple subsidiaries that participate in the Small Business Administration 8(a) program. To learn more about SNG, visit the website and follow us on LinkedIn.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs. Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

Great Hill is seeking a Senior Program Operations Integration Manager in Rosslyn, VA. The Senior Program Operations Integration Manager serves as a senior operational lead responsible for managing day-to-day program execution, PMO governance, staffing coordination, deliverable tracking, financial oversight, contract support, and customer engagement for government programs.

This role integrates program operations management, PMO discipline, and hands-on project coordination to ensure contract requirements, schedules, budgets, staffing actions, reporting activities, and operational deliverables are executed accurately, efficiently, and in compliance with company and government requirements.

The position serves as a primary liaison among company leadership, customers, stakeholders, internal shared services, and project teams to maintain program continuity, drive accountability, and support mission success in a fast-paced, mission-focused environment.

Supervisory Responsibilities

The Senior Program Operations Integration Manager supervises and coordinates the work of managers, analysts, coordinators, contractors, and support staff assigned to the program.

Responsibilities include delegating work based on expertise, workload, priorities, and contractual timelines; providing mentorship, onboarding support, performance feedback, and operational guidance; and ensuring team accountability, quality, and timely execution.

This position promotes collaboration, process discipline, customer responsiveness, operational efficiency, and continuous improvement across the program lifecycle.

Roles and Responsibilities

Responsibilities include, but are not limited to:

• Lead daily program operations and PMO execution across assigned contracts, task orders, projects, and customer requirements.
• Establish and manage the program operating rhythm, including recurring status meetings, Program Management Reviews, internal reviews, customer touchpoints, action-item reviews, and leadership briefings.
• Maintain integrated project schedules, staffing matrices, deliverable trackers, action-item logs, risk registers, decision logs, financial trackers, and program dashboards.
• Track contract deliverables, CDRLs, data calls, reports, briefings, meeting minutes, and customer-required submissions to ensure timely, accurate, and compliant delivery.
• Facilitate internal and customer-facing meetings, prepare agendas and read-ahead materials, document decisions, capture action items, and drive follow-through to closure.
• Coordinate staffing actions, onboarding and offboarding, badging, credentialing, training compliance, employee tracking, and vacancy or surge support in partnership with HR, Recruiting, Security, and program leadership.
• Develop and execute continuity plans to address vacancies, surge requirements, resource constraints, and operational coverage gaps.
• Oversee program financial tracking, including funding levels, burn rates, budget ceilings, expenditures, forecasts, invoice coordination, and reconciliation support in partnership with Finance and Contracts.
• Support contract and task order administration, including startup, transition-in, modifications, reporting, compliance tracking, and closeout activities.
• Monitor program performance against contractual requirements, service levels, quality standards, staffing commitments, and customer expectations.
• Maintain risk, issue, and action-item logs; forecast schedule, staffing, funding, performance, and operational risks; and develop mitigation plans for leadership and customer review.
• Develop executive-level briefings, PMR materials, dashboards, performance reports, operational updates, and supporting documentation for company leadership and customer stakeholders.
• Serve as the primary operational liaison among the customer, company leadership, vendors, stakeholders, internal shared services, and project teams.
• Communicate regularly with customers and management regarding project status, schedules, milestones, risks, deliverables, staffing, funding, and operational concerns.
• Maintain program standard operating procedures, process guides, templates, trackers, lessons learned, and operational reference materials.
• Conduct workflow assessments and analyze business processes to identify efficiencies, improve accountability, and strengthen program performance.
• Collaborate with internal departments, including Contracts, Finance, HR, Recruiting, Security, and Operations, to ensure efficient staffing support, operational coordination, and timely completion of contractual deliverables.
• Ensure program activities comply with contractual requirements, company policies, security requirements, federal regulations, customer standards, and applicable best practices.
• Support onsite operations and represent the contract team at customer facilities and other required locations, as needed.
• Provide senior-level guidance and operational support to onsite leads, project coordinators, analysts, corporate program managers, and support staff to ensure consistent execution across the program.

Required Skills and Abilities

• Active Secret clearance required, or ability to obtain and maintain one, depending on contract requirements.
• Strong understanding of program operations, PMO support, project coordination, government contract execution, and customer engagement.
• Excellent verbal and written communication skills, with the ability to communicate effectively with leadership, customers, stakeholders, and cross-functional teams.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities, deadlines, deliverables, and action items simultaneously.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Strong supervisory, leadership, and team management capabilities.
• Ability to manage project schedules, staffing trackers, financial data, risks, deliverables, reports, and customer-facing documentation.
• Ability to effectively delegate responsibilities and coordinate cross-functional teams in a high-paced, mission-focused environment.
• Ability to remain proactive, adaptable, and responsive while supporting evolving customer and operational requirements.
• Familiarity with government contracting, task order administration, financial tracking, invoicing, staffing coordination, onboarding, contract deliverables, and compliance tracking.
• Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, Outlook, Teams, and SharePoint.
• Experience with project management, collaboration, or reporting tools such as MS Project, Power BI, Smartsheet, Jira, or similar platforms preferred.
• Ability to report onsite and travel as required to support program operations.

Required Qualifications

• Bachelor's degree in Business, Management, Public Administration, Computer Science, Engineering, or a related field from an accredited college or university.
• Minimum of 10+ years of project, program, operations, or PMO experience, preferably supporting federal government contracts.
• Minimum of 3+ years of experience supervising or leading cross-functional teams, contractor personnel, analysts, coordinators, or program support staff.
• Experience supporting government contract operations, staffing coordination, financial tracking, customer reporting, and contract deliverable management.
• Experience developing executive-level briefings, program dashboards, reports, trackers, schedules, and operational documentation.
• Experience coordinating with internal business functions such as Contracts, Finance, HR, Recruiting, Security, and Operations.

Preferred Qualifications

• PMP, CAPM, DAWIA, FAC-P/PM, Lean Six Sigma, or equivalent project/program management certification.
• Experience supporting Department of State, Department of Defense, USSOCOM, DOT&E, or other federal mission-support programs.
• Experience with PMRs, CDRLs, QASP or performance tracking, task order management, contract transition activities, and closeout support.
• Experience supporting customer-facing government programs in classified, secure, or mission-critical environments.
• Experience conducting workflow assessments, process improvement initiatives, staffing analysis, and operational risk management.
• Active Secret clearance preferred.