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Service Intake Worker Jobs in Toronto, ON (NOW HIRING)

Youthlink

Shelter Youth Worker (#1571)

Toronto, ON · On-site

Eligibility to participate in pension plan after 2 years of continuous service with generous ... Ensure warm welcome of residents, conduct intake interview of potential residents, orient new ...

The Stop

Relief Worker

Toronto, ON · On-site

CA$27.20/hr

... services (prepare coffee, any necessary food preparation, etc.) * Assist staff with intake at food ... Qualifications: * 1 year experience working or volunteering in a social service environment or ...

TSA The Salvation Army TSA

Case Worker

Hamilton, ON · On-site

CA$26.38/hr

Service Responsibilities * Develop and maintain a caseload. * Complete an intake and assessment on ... WORKING CONDITIONS: * May work with potentially aggressive clients. * Fully participate in our Harm ...

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All JobsService Intake Worker JobsService Intake Worker Jobs in Toronto, ON

Service Intake Worker information

What is the difference between Service Intake Worker vs Case Manager?

AspectService Intake WorkerCase Manager
CredentialsHigh school diploma or equivalent; some roles may require certification in social servicesHigh school diploma or equivalent; often requires certification or degree in social work or related field
Work EnvironmentCommunity agencies, healthcare facilities, social service organizationsCommunity agencies, healthcare settings, social service organizations
Primary ResponsibilitiesInitial client assessment, intake processing, data collectionDeveloping care plans, ongoing client support, resource coordination
Employer & Industry UsageCommonly employed in social services, healthcare, nonprofit sectorsWidely used in social services, healthcare, and government agencies

While both roles work within social services and often in similar environments, Service Intake Workers focus on initial client assessments and data collection, whereas Case Managers handle ongoing support and resource coordination. Understanding these differences helps clarify career paths and job expectations in social service settings.

How to become a service intake worker?

To become a service intake worker, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or social services can be beneficial, and some positions may require certification or training in case management or related areas. Familiarity with data entry and computer software is often helpful for managing client information.

What cities near Toronto, ON are hiring for Service Intake Worker jobs?

Cities near Toronto, ON with the most Service Intake Worker job openings:

Infographic showing various Service Intake Worker job openings in Toronto, ON as of September 2026, with employment types broken down into 62% Full Time, 13% Part Time, and 25% Contract. Highlights an 100% In-person job distribution.

DIRECTOR, PEOPLE OPERATIONS & SOLUTIONS - HYBRID

Toronto, ON • Hybrid

GreenShield
See more jobs at GreenShieldexternal

Full-time

Posted 26 days ago

Job description

The Director, People Operations & Solutions reports to the Executive Vice President, Head of People & Culture as part of GreenShield's (GS) People & Culture (P&C) department. This role will be accountable to design, develop, deploy, and operate the technology and analytics capabilities and roadmap for the tools and data needed to support our strategy, operating model, structure, processes, and people. 
This role will be focused on establishing business solutions that support and drive ongoing operational efficiency for our people and in service of our overall workforce. This role also establishes the digital foundation for outstanding service standards and pre-determines intake and access routes tailored to specific client groups. 
This role will enable enhanced service delivery for our people processes to improve the employee and leader experience through enhanced insights and direct access to information and knowledge sharing. 

This role will play a critical leadership role in for our people: 

  • Operational Frameworks, Process Improvements, or Direction Definition: Oversight and support in delivering the people, process and technology solutions of the P&C TOM. 
  • Organization Enablement: Optimized and enhanced interactions to enable future state experiences and outcomes. 
  • Technology & Analytics Enabler: Technical and analytics solutions to enable better outcomes. 

The Director, People Operations & Solutions will be responsible for: 

  • People Operations: Lead operational delivery across payroll, case management, service intake/routing, knowledge management, controls, issue resolution, and service quality, ensuring reliable experiences for employees, leaders, and People & Culture stakeholders. 
  • Workday Application Management Service Management: Own and lead the ongoing Workday AMS operating model, including service governance, vendor coordination, release/enhancement prioritization, issue resolution, sustainment planning, and alignment of Workday capability to People & Culture priorities. 
  • Solutions / Process Optimization: Identify, design, and implement process improvements, automation, digital solutions, and analytics-enabled ways of working that simplify operations, improve efficiency, and increase scalability across People & Culture services. 
  • Team Leadership: Provide leadership, prioritization, coaching, resource planning, stakeholder alignment, and delivery oversight for the People Operations & Solutions team, balancing strategic project delivery with business-as-usual operational excellence. 
  • Technology Strategy: Develop & implement. 
  • Technology Operations: Solution design, implementation, ongoing maintenance, solution support. 
    Metrics: OKRs & Operational KPIs. 
  • Data: Governance, modelling & management for P&C operations, organization design, and the overall GreenShield workforce. 
  • Reporting: Design and quality assurance. 
  • Analytics: Supporting proactive decision-making for P&C operations, GreenShield organization design, and the overall people strategy and its workforce planning. 
  • Change Management: Ongoing processes & systems engagement & support. 

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