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Service First Jobs in California (NOW HIRING)

GHJ

Accounts Payable Specialist

Los Angeles, CA · On-site

$52K - $65K/yr

Excellent communication skills with a service-first mindset * Reliable, punctual, and comfortable working fully in-office $52,000 - $65,000 a year #GHJSS #LI-LM1 We may use artificial intelligence ...

GHJ

Accounts Payable Specialist

Los Angeles, CA · On-site

$52K - $65K/yr

Excellent communication skills with a service-first mindset * Reliable, punctual, and comfortable working fully in-office $52,000 - $65,000 a year #GHJSS #LI-LM1 We may use artificial intelligence ...

GHJ

Accounts Payable Specialist

Los Angeles, CA · On-site

$23 - $29.25/hr

Excellent communication skills with a service-first mindset * Reliable, punctual, and comfortable working fully in-office #GHJSS #LI-LM1 We may use artificial intelligence (AI) tools to support parts ...

1 Legacy, Inc

PTA

Oakland, CA · On-site

$32.25 - $42.50/hr

Puts Patient Service First: Ensures that patients and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.

1 Legacy, Inc

PTA

Oroville, CA · On-site

$27.75 - $36.75/hr

Puts Patient Service First: Ensures that patients and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.

1 Legacy, Inc

PTA

Riverside, CA · On-site

$29.25 - $38.50/hr

Puts Patient Service First: Ensures that patients and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights.

The JAG Group

Occupational Therapist

Glendale, CA · On-site

$42.75 - $56.25/hr

Puts patient service first: ensures that patients and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights

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All JobsService First JobsService First Jobs in California

Service First information

See California salary details

$12

$22

$38

How much do service first jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for service first in California is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.07 per hour, depending on experience, location, and employer.

What is a Service First?

'Service First' jobs refer to roles in which providing excellent customer service is the primary focus. These positions are found in industries such as hospitality, retail, healthcare, and public service, where employees interact directly with customers, clients, or the public. The main goal of a Service First job is to ensure customer satisfaction, resolve issues effectively, and create a positive experience for everyone served. Such roles require strong communication skills, patience, and a commitment to meeting customer needs. Examples include front desk staff, customer service representatives, and hospitality workers.

How does a Service First role typically collaborate with other departments to resolve customer issues efficiently?

In a Service First role, effective collaboration with other departments such as technical support, sales, or logistics is essential to resolve customer issues promptly. Team members often act as liaisons, gathering detailed information from customers and coordinating with the appropriate teams to ensure solutions are delivered efficiently. Regular communication, clear documentation, and follow-up are key practices, and many organizations use shared platforms or ticketing systems to streamline this process. This cross-functional teamwork not only improves customer satisfaction but also fosters a supportive internal work environment.

What are the key skills and qualifications needed to thrive as a Service First professional, and why are they important?

To thrive as a Service First professional, strong customer service skills, problem-solving abilities, and a basic understanding of the company's services or products are essential, often supported by prior experience in customer-facing roles. Familiarity with customer relationship management (CRM) systems, point-of-sale software, or ticketing tools is typically required. Excellent communication, patience, and a positive attitude help individuals excel in handling customer inquiries and resolving concerns. These skills ensure high levels of customer satisfaction, loyalty, and efficient resolution of issues, which are crucial for business success.

What is the difference between Service First vs Customer Service Representative?

AspectService FirstCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentService industry settings, retail, hospitalityCall centers, retail stores, service desks
Employer & Industry UsageUsed across various service sectorsCommon in retail, telecom, banking

Service First roles focus on providing comprehensive service, often involving multiple tasks and customer interactions. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, Service First positions typically demand broader knowledge and multitasking abilities, making them more versatile within the service industry.

What are popular job titles related to Service First jobs in California?

For Service First jobs in California, the most frequently searched job titles are:

What job categories do people searching Service First jobs in California look for?

The top searched job categories for Service First jobs in California are:

What cities in California are hiring for Service First jobs?

Cities in California with the most Service First job openings:

Service First jobs near you
Infographic showing various Service First job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $47,283 per year, or $22.7 per hour.

Senior Service & Process Designer

Avtech Solutions

Sacramento, CA • On-site

Other

Posted 8 days ago

Job description

Hello,

Hope you are doing great today...!
I am a Staffing Specialist at Avtech Solutions . I am reaching out to you on an exciting job opportunity with one of our direct clients.

Job Title: Senior Service & Process Designer
Location: Sac, CA (Hybrid)

Share Your Updated Resume To

Job Description Senior Service & Process Designer

Position Summary
The Senior Service & Process Designer is responsible for leading business process reengineering, service design, and customer experience transformation initiatives that support large-scale digital modernization programs. This role collaborates with business stakeholders, product teams, technical architects, and implementation teams to redesign business processes, optimize service delivery, and develop customer-centered solutions that improve operational efficiency and user experience. The Senior Service & Process Designer applies Human-Centered Design (HCD), Business Process Reengineering (BPR), and process modeling methodologies to support incremental modernization and digital transformation initiatives.

Key Responsibilities
Lead Business Process Reengineering (BPR) initiatives to improve business operations and customer service delivery.
Analyze current-state business processes and design future-state workflows supporting digital transformation.
Develop customer journeys, service blueprints, process maps, and operational workflows using Human-Centered Design (HCD) principles.
Identify opportunities to decompose complex business processes into incremental releases.
Facilitate stakeholder workshops, interviews, and collaborative design sessions.
Create business process documentation, workflow diagrams, and BPMN 2.0 process models.
Collaborate with Enterprise Architects, Technical Architects, Product Managers, Developers, and Organizational Change Management teams.
Support legacy modernization initiatives by redesigning business processes for cloud-based platforms and digital services.
Design omnichannel customer experiences that promote digital self-service.
Recommend process improvements that improve efficiency and customer outcomes.
Support implementation planning, release planning, operational readiness, and continuous improvement.
Ensure service designs align with organizational goals, business priorities, and user needs.

Minimum Qualifications
Education
Bachelor's degree required.

Required Experience
Minimum five (5) years of full-time experience in Business Process Reengineering (BPR) or Service Design.
Experience may be demonstrated using no more than three (3) projects.
Minimum two (2) years of full-time experience identifying logical groupings of business transactions for incremental release planning.
Experience may be demonstrated using no more than two (2) projects.

Preferred Qualifications
Experience leading workflow redesign for legacy modernization initiatives transitioning from Mainframe/COBOL environments to Salesforce and MuleSoft cloud platforms.
Lean Six Sigma Green Belt or Black Belt certification.
Demonstrated proficiency using BPMN 2.0 standards.
Experience designing Self-Service First omnichannel service delivery strategies.
Experience supporting large-scale government digital transformation initiatives.
Experience facilitating Human-Centered Design (HCD) workshops.
Knowledge of Agile, Scrum, or SAFe delivery methodologies.

Preferred Knowledge & Skills
Business Process Reengineering (BPR), Human-Centered Design (HCD), Service Design, Customer Journey Mapping, Service Blueprinting, Process Modeling, BPMN 2.0, Business Process Analysis, Workflow Analysis, Incremental Release Planning, Agile Delivery, Product Roadmapping, Legacy System Modernization, Salesforce, MuleSoft, Omnichannel Service Design, Self-Service Strategy, Lean Six Sigma, Stakeholder Facilitation, Requirements Analysis, Continuous Process Improvement, Digital Transformation, Customer Experience (CX).

Desired Attributes
Excellent facilitation and stakeholder engagement skills.
Strong analytical and problem-solving abilities.
Ability to translate business needs into user-centered service designs.
Strong communication and presentation skills.
Experience working within cross-functional Agile teams.
Ability to balance customer experience, operational efficiency, and technical feasibility.
Demonstrated success leading process improvement and service transformation initiatives.

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