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Service First Jobs in California (NOW HIRING)

Androcles-Group

People AI Lead

San Jose, CA

Service Design: Own the content and design strategy for the Company Intranet and JSM Service Desk, championing a "self-service first" culture. * Process Engineering: Architect and optimize end-to-end ...

Tata Consultancy Service Limited

Product Owner

Irvine, CA · On-site

$120K - $150K/yr

... first and self-service-first thinking • Cross-Functional Experience Design • Collaborate across: • Recruiting (handoff from TA to onboarding) • Core HR • IT provisioning • Learning ...

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All JobsService First JobsService First Jobs in California

Service First information

See California salary details

$12

$22

$38

How much do service first jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for service first in California is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service First professional, and why are they important?

To thrive as a Service First professional, strong customer service skills, problem-solving abilities, and a basic understanding of the company's services or products are essential, often supported by prior experience in customer-facing roles. Familiarity with customer relationship management (CRM) systems, point-of-sale software, or ticketing tools is typically required. Excellent communication, patience, and a positive attitude help individuals excel in handling customer inquiries and resolving concerns. These skills ensure high levels of customer satisfaction, loyalty, and efficient resolution of issues, which are crucial for business success.

How does a Service First role typically collaborate with other departments to resolve customer issues efficiently?

In a Service First role, effective collaboration with other departments such as technical support, sales, or logistics is essential to resolve customer issues promptly. Team members often act as liaisons, gathering detailed information from customers and coordinating with the appropriate teams to ensure solutions are delivered efficiently. Regular communication, clear documentation, and follow-up are key practices, and many organizations use shared platforms or ticketing systems to streamline this process. This cross-functional teamwork not only improves customer satisfaction but also fosters a supportive internal work environment.

What is a Service First?

'Service First' jobs refer to roles in which providing excellent customer service is the primary focus. These positions are found in industries such as hospitality, retail, healthcare, and public service, where employees interact directly with customers, clients, or the public. The main goal of a Service First job is to ensure customer satisfaction, resolve issues effectively, and create a positive experience for everyone served. Such roles require strong communication skills, patience, and a commitment to meeting customer needs. Examples include front desk staff, customer service representatives, and hospitality workers.

What is the difference between Service First vs Customer Service Representative?

AspectService FirstCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentService industry settings, retail, hospitalityCall centers, retail stores, service desks
Employer & Industry UsageUsed across various service sectorsCommon in retail, telecom, banking

Service First roles focus on providing comprehensive service, often involving multiple tasks and customer interactions. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, Service First positions typically demand broader knowledge and multitasking abilities, making them more versatile within the service industry.

What are popular job titles related to Service First jobs in California? For Service First jobs in California, the most frequently searched job titles are:
What job categories do people searching Service First jobs in California look for? The top searched job categories for Service First jobs in California are:
What cities in California are hiring for Service First jobs? Cities in California with the most Service First job openings:
Service First jobs near you
Infographic showing various Service First job openings in California as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $47,283 per year, or $22.7 per hour.

Insurance Sales and Service Specialist

Allstate Insurance Agency - Carl Johnson

Cerritos, CA • On-site

$50K - $84K/yr

Full-time

Retirement, PTO

Re-posted 6 days ago

Job description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Paid time off

Hybrid Insurance Sales & Service Specialist
Allstate Insurance Agency – Cerritos, CA
Top 3% of Allstate Agencies Nationwide

Full-Time | Competitive Hourly Pay + Uncapped Commission

Are you someone who enjoys helping people while also being rewarded for achieving results?
Our award-winning Allstate Insurance Agency in Cerritos has proudly served the community for over 37 years and was recently recognized as one of the Top 3% of Allstate agencies nationwide. We are growing and looking for a motivated professional who enjoys working with clients, solving problems, and identifying opportunities to help customers better protect what matters most.
This hybrid role combines customer service and sales, making it an excellent opportunity for someone who enjoys building relationships while also being rewarded for performance.
You’ll work with both existing customers and prospective clients, providing excellent service while identifying opportunities to improve coverage and strengthen client relationships.
What You’ll Do
• Assist existing clients with policy updates, billing questions, endorsements, and coverage reviews
 • Build strong relationships with customers to ensure long-term satisfaction and retention
 • Identify opportunities to recommend additional coverage that better protects clients
 • Follow up with prospective clients and warm leads
 • Support agency growth through both service excellence and sales opportunities

What We’re Looking For
• Strong communication skills and confidence speaking with customers
 • A service-first mindset with the ability to recognize sales opportunities
 • Self-motivated, goal-oriented, and organized
 • Ability to multitask in a fast-paced environment
 • Positive attitude and willingness to learn
 • Bilingual Spanish is a plus (not required)
Insurance License (Property & Casualty or Personal Lines) preferred, but we will support the right candidate in obtaining their license.
Why Join Our Agency?
Established & Respected Agency
37+ years serving the Cerritos community.
Top Performing Team
Recognized as Top 3% of Allstate agencies nationwide.
Career Growth
Opportunity to develop both customer service and sales skills within the insurance industry.
Unlimited Income Potential
Competitive base pay plus uncapped commission structure.
Supportive Team Environment
Hands-on training and mentorship from experienced professionals.
Benefits
• 401(k) with employer matching
 • Paid time off
 • Professional licensing support
 • Career advancement opportunities
If you enjoy helping people, building relationships, and being rewarded for your performance, we would love to meet you.

Apply today and grow your career with Allstate Insurance – Cerritos.

Work Location: In person