ZipRecruiter

Log In

1

Service First Jobs in California (NOW HIRING)

Tata Consultancy Service Limited

Product Owner

Irvine, CA · On-site

$120K - $150K/yr

... first and self-service-first thinking • Cross-Functional Experience Design • Collaborate across: • Recruiting (handoff from TA to onboarding) • Core HR • IT provisioning • Learning ...

next page

Showing results 1-20

All JobsService First JobsService First Jobs in California

Service First information

See California salary details

$12

$22

$38

How much do service first jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for service first in California is $22.73, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $27.07 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Service First professional, and why are they important?

To thrive as a Service First professional, strong customer service skills, problem-solving abilities, and a basic understanding of the company's services or products are essential, often supported by prior experience in customer-facing roles. Familiarity with customer relationship management (CRM) systems, point-of-sale software, or ticketing tools is typically required. Excellent communication, patience, and a positive attitude help individuals excel in handling customer inquiries and resolving concerns. These skills ensure high levels of customer satisfaction, loyalty, and efficient resolution of issues, which are crucial for business success.

How does a Service First role typically collaborate with other departments to resolve customer issues efficiently?

In a Service First role, effective collaboration with other departments such as technical support, sales, or logistics is essential to resolve customer issues promptly. Team members often act as liaisons, gathering detailed information from customers and coordinating with the appropriate teams to ensure solutions are delivered efficiently. Regular communication, clear documentation, and follow-up are key practices, and many organizations use shared platforms or ticketing systems to streamline this process. This cross-functional teamwork not only improves customer satisfaction but also fosters a supportive internal work environment.

What are 'Service First' jobs?

'Service First' jobs refer to roles in which providing excellent customer service is the primary focus. These positions are found in industries such as hospitality, retail, healthcare, and public service, where employees interact directly with customers, clients, or the public. The main goal of a Service First job is to ensure customer satisfaction, resolve issues effectively, and create a positive experience for everyone served. Such roles require strong communication skills, patience, and a commitment to meeting customer needs. Examples include front desk staff, customer service representatives, and hospitality workers.

What is the difference between Service First vs Customer Service Representative?

AspectService FirstCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; certifications varyHigh school diploma or equivalent; often customer service training
Work EnvironmentService industry settings, retail, hospitalityCall centers, retail stores, service desks
Employer & Industry UsageUsed across various service sectorsCommon in retail, telecom, banking

Service First roles focus on providing comprehensive service, often involving multiple tasks and customer interactions. Customer Service Representatives primarily handle customer inquiries and support. While both roles require strong communication skills, Service First positions typically demand broader knowledge and multitasking abilities, making them more versatile within the service industry.

What are popular job titles related to Service First jobs in California? For Service First jobs in California, the most frequently searched job titles are:
What job categories do people searching Service First jobs in California look for? The top searched job categories for Service First jobs in California are:
What cities in California are hiring for Service First jobs? Cities in California with the most Service First job openings:
Service First jobs near you
Infographic showing various Service First job openings in California as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $47,283 per year, or $22.7 per hour.

Product Owner

Tata Consultancy Service Limited

Irvine, CA • On-site

$120K - $150K/yr

Full-time

Re-posted 6 days ago

Job description

Workday Onboarding Experience and Journey Lead Must Have Technical/Functional Skills
• 812+ years of experience in:
• HR Technology
• Workday (Core HR / Onboarding)
• Experience design / journey transformation
• Strong, hands-on understanding of:
• Workday business processes and onboarding capabilities
• Experience in:
• Journey mapping and service design
• Cross-functional program delivery
• Ability to balance:
• Experience design vision
• Platform constraints and technical feasibility
Strong facilitation and stakeholder engagement skills
Roles & Responsibilities
Role Summary
We are seeking a Workday Onboarding Experience & Journey Lead to reimagine and elevate the end-to-end onboarding experience across our HR technology ecosystem.
This role is focused on transforming onboarding from a set of disconnected processes into a seamless, intuitive, and high-impact employee journey. The individual will combine deep Workday knowledge, experience design thinking, and cross-functional collaboration to identify friction points, redesign workflows, and deliver a significantly improved onboarding experience.
This is not a traditional UX design role. It is a journey-led, product-oriented role focused on experience transformation within the realities of Workday and integrated systems.
Key Responsibilities
Onboarding Journey Ownership
• Lead the redesign of the end-to-end onboarding journey:
• Offer acceptance Pre-boarding Day 1 First 90 days
• Map current-state vs future-state experiences across:
• Employee
• Hiring manager
• HR / operations
• Identify key moments that matter and define target experience outcomes
•
Experience Design within Workday
• Translate experience vision into Workday-enabled solutions
• Work deeply within:
• Workday onboarding frameworks
• Business process configurations
• Notifications, tasks, and workflows
• Ensure experience design is practical, scalable, and aligned with platform capabilities
•
Friction Identification & Simplification
• Diagnose pain points such as:
• Too many steps / handoffs
• Lack of clarity for new hires
• Redundant or manual processes
• Poor manager enablement
• Simplify workflows and eliminate unnecessary complexity
• Drive automation-first and self-service-first thinking
•
Cross-Functional Experience Design
• Collaborate across:
• Recruiting (handoff from TA to onboarding)
• Core HR
• IT provisioning
• Learning / compliance
• Payroll / benefits (where applicable)
• Ensure onboarding is not siloed but connected across systems and teams
•
Digital Experience & Integration Thinking
• Design how onboarding experience surfaces across:
• Workday (core system)
• HR Assist / chatbot layer (if applicable)
• Email / notifications / manager tools
• Ensure a consistent and cohesive experience layer, even across multiple systems
•
Prototyping & Iteration
• Create:
• Journey maps
• Experience blueprints
• Low-fidelity prototypes (flows, interactions)
• Run working sessions with stakeholders to iterate on solutions quickly
• Validate designs with real user feedback where possible
•
Measurement & Continuous Improvement
• Define success metrics such as:
• New hire experience score
• Time-to-productivity
• Task completion rates
• Manager satisfaction
• Establish a continuous improvement loop for onboarding
Ability to work with multiple stakeholders and coordinate with Offshore and Onshore teams
Education
Bachelors in Engineering
Salary Range: $120000 - $150000 a year
#LI-JH1
v>•
Experience Design within Workday
• Translate experience vision into Workday-enabled solutions
• Work deeply within:
• Workday onboarding frameworks
• Business process configurations
• Notifications, tasks, and workflows
• Ensure experience design is practical, scalable, and aligned with platform capabilities
•
Friction Identification & Simplification
• Diagnose pain points such as:
• Too many steps / handoffs
• Lack of clarity for new hires
• Redundant or manual processes
• Poor manager enablement
• Simplify workflows and eliminate unnecessary complexity
• Drive automation-first and self-service-first thinking
•
Cross-Functional Experience Design
• Collaborate across:
• Recruiting (handoff from TA to onboarding)
• Core HR
• IT provisioning
• Learning / compliance
Education
Bachelors in Engineering
Salary Range: $120000 - $150000 a year
#LI-JH1

Apply