Service Enablement Manager Jobs (NOW HIRING)

Job Description: Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community. Rakuten is the most rewarding way to shop, giving millions of members Cash Back when they buy from their favorite brands. As a leading shopping platform, Rakuten partners with thousands of top brands across apparel, beauty and wellness, grocery, travel, on-demand services, subscriptions, and dining, helping members save on everyday purchases. Since 1999, Rakuten members have earned more than $4.6 billion in Cash Back, making it the largest Cash Back platform of its kind. Learn more at Rakuten.com.

The Sales Enablement Manager drives measurable revenue growth by equipping the sales organization building the tools, content, training, and insights that help sales increase win rates, shorten sales cycles, and boost productivity. As a key partner to Sales and Go-To-Market leadership, this role ensures tight alignment between marketing strategy and sales execution, translating business priorities into actionable enablement programs that deliver results. Specifically, you will:

• Design and run enablement programs that translate business priorities into concrete sales tools, playbooks, and training curricula
• Partner directly with Sales and GTM leadership to align marketing strategy with sales execution as the connective tissue between strategy and the field
• Lead cross-functional initiatives with Sales, Marketing, Product, and Revenue Operations to standardize processes and sharpen messaging
• Measure what matters: track win rates, cycle time, and rep productivity, and use that data to continuously refine programs
• Balance the long game with the short game building durable enablement infrastructure while still delivering results sales leadership can see quarter over quarter
• Maintain up-to-date sales materials such as product data sheets, presentations, and demos that sellers can use to engage prospects and customers effectively.
• Track and analyze sales performance to identify areas for improvement, adjust strategies, and measure the impact of sales enablement initiatives.
• Identify, implement, and manage tools and technologies that help the sales team track leads, manage relationships, and close deals.

This position sits at the intersection of Sales, Marketing, Product, and RevOps — giving you visibility across the entire go-to-market and sales org with direct exposure to senior leadership. Broaden your GTM expertise: work closely with Sales, Marketing, Product, and RevOps to build the cross-functional fluency that senior GTM leaders need Build a leadership track record: own programs end-to-end, from strategy to measurable business outcomes, giving you a strong case for people-management or director-level scope Grow toward strategy or ops leadership: this role reports into the Director of Sales Strategy and Enablement, a natural next step for high performers who want to move from program ownership into organizational strategy

• 4+ years of experience
• Bachelor’s degree in business, marketing, or a related field.
• Proven experience in sales enablement, sales, or marketing.
• Familiarity with content management systems and learning management systems.
• Strong understanding of sales processes, operations and methodologies.
• Excellent communication and presentation skills.
• Ability to analyze data and derive actionable insights.
• Proficiency with CRM and sales enablement tools.
• Experience in retail, ecommerce or technology.

• Prior experience with Seismic Sales Enablement Platform a plus.

• Always improve, Always Advance - Only be satisfied with complete success - Kaizen
• Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
• Hypothesize - Practice - Validate – Shikumika - Use the Rakuten Cycle to succeed in unknown territory
• Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing our customers smile
• Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type.

Rakuten considers applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location.

The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.

• discretionary bonus
• health
• vision
• dental insurance
• 401k matching
• PTO
• Volunteer Time Off (VTO)
• other employee benefits as the company implements.

USD $78,651.00 - $135,216.00 annually

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment, and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Everyday team members deliver on the company’s mission to delight merchants and customers through innovation, optimism, and teamwork.

Rakuten Rewards is a leading e-commerce company that enhances the way people shop by offering Cash Back, deals and rewards from more than 3,500 merchants. Founded in 1999, Rakuten has grown to become the go-to shopping destination for consumers, having paid out nearly $2 billion in Cash Back to its 15 million members.

The company also operates ShopStyle, a leading fashion discovery destination, and Cartera Commerce, a top rewards platform for airlines and banks.

For more information, visit www.rakuten.com.

The Consolidated Appropriations Act’s Transparency in Coverage Rules require group health plans to disclose on a public website information regarding in‑network provider rates and historical out‑of‑network allowed amounts and billed charges for covered items and services in two separate machine-readable files (MRFs). The MRFs for Rakuten’s Aetna benefit plan are provided in the link below. Aetna Transparency in Coverage: Machine-Readable Files | Rakuten