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Support Enablement Manager Jobs (NOW HIRING)

The Sales Enablement Manager is responsible for designing, developing, and executing the programs ... Support sales kickoffs, quarterly business reviews, and off-site meetings with training content and ...

The Sales Enablement Manager is responsible for developing, coordinating, and delivering sales ... Provide coaching and support to sales team members on sales tools, processes, messaging, and best ...

... enablement and rollout program management for new tools, plays, and increasingly, AI agents. This ... and support them. * Plan and Execute an Annual GTM Kickoff You Have: * 5 to 7 years of GTM ...

Support readiness initiatives for internal sales, customer-facing, channel, and partner teams ... Manage multiple enablement initiatives simultaneously and deliver programs on time and with high ...

Support readiness initiatives for internal sales, customer-facing, channel, and partner teams ... Manage multiple enablement initiatives simultaneously and deliver programs on time and with high ...

Support readiness initiatives for internal sales, customer-facing, channel, and partner teams ... Manage multiple enablement initiatives simultaneously and deliver programs on time and with high ...

NY · On-site

Support readiness initiatives for internal sales, customer-facing, channel, and partner teams ... Manage multiple enablement initiatives simultaneously and deliver programs on time and with high ...

$145K - $160K/yr

... Sales Support & Enablement Senior Manager leads the strategy, performance, and effectiveness of the North American Sales organization. This role provides leadership across Sales Support, Sales ...

The Sales Enablement Manager will serve as the connective tissue between Marketing, Product ... Partner with RevOps on tooling, workflow automation, and data that supports rep productivity and ...

Support readiness initiatives for internal sales, customer-facing, channel, and partner teams ... Manage multiple enablement initiatives simultaneously and deliver programs on time and with high ...

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Support Enablement Manager information

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How much do support enablement manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for support enablement manager in the United States is $57.18, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $68.27 per hour, depending on experience, location, and employer.

What is a support enablement manager?

Support Enablement Managers are professionals who ensure that customer support teams have the tools, training, processes, and resources needed to deliver excellent service. They focus on optimizing support operations by implementing best practices, coordinating training programs, and facilitating communication between support staff and other departments. Their goal is to enhance the efficiency, effectiveness, and satisfaction of both support teams and customers. Support Enablement Managers often analyze performance data to identify areas for improvement and drive continuous development within the support organization.

How does a support enablement manager typically collaborate with cross-functional teams to improve customer support outcomes?

A Support Enablement Manager works closely with teams such as product, customer success, and training to ensure support staff are equipped with the latest tools, resources, and product knowledge. Collaboration often involves coordinating training sessions, gathering feedback on support processes, and developing knowledge base content. By fostering strong relationships across departments, the Support Enablement Manager helps identify gaps in support delivery and implements strategies to address them, ultimately improving both team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a support enablement manager, and why are they important?

To thrive as a Support Enablement Manager, you need expertise in customer support processes, training program development, and data-driven performance analysis, often supported by experience in SaaS or technical support environments. Familiarity with tools like Zendesk, Salesforce, LMS platforms, and certifications in project management or customer support best practices are typically advantageous. Strong communication, leadership, and organizational skills make someone stand out in this role. These competencies ensure teams are effectively trained, support strategies are optimized, and customer experiences are consistently improved.

What is the difference between Support Enablement Manager vs Customer Support Specialist?

AspectSupport Enablement ManagerCustomer Support Specialist
ResponsibilitiesDevelops training programs, improves support processes, and enables support teams to enhance customer experience.Handles customer inquiries, resolves issues, and provides direct support to clients.
Required SkillsTraining development, process improvement, leadership, communicationCustomer service, problem-solving, communication, product knowledge
Work EnvironmentSupport teams, training sessions, cross-department collaborationCustomer support centers, call or chat support channels
Common CertificationsSupport or customer service certifications, training certificationsCustomer service certifications, product-specific training

The Support Enablement Manager focuses on empowering support teams through training and process improvements, while the Customer Support Specialist directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Enablement Manager emphasizes team development and strategy, whereas the Specialist emphasizes direct customer interaction.

What cities are hiring for Support Enablement Manager jobs?

Cities with the most Support Enablement Manager job openings:

What states have the most Support Enablement Manager jobs?

States with the most job openings for Support Enablement Manager jobs include:

What are popular job titles related to Support Enablement Manager jobs?

For Support Enablement Manager jobs, the most frequently searched job titles are:

Sales Enablement Manager

On-site

Enablement Squad
Social Sciences and Humanities Research • 1 - 10 employees

Other

Posted 8 days ago


Job description

At AbsenceSoft, we’re transforming the employee experience. Our secure, intuitive technology helps employers bring humanity, certainty, and efficiency to some of the most complex moments in the workplace. Built by HR professionals for HR professionals, we’re proud of where we’ve been and even more excited about where we’re going.

The Sales Enablement Manager is responsible for designing, developing, and executing the programs that help AbsenceSoft's go-to-market teams sell, onboard, train, and execute with consistency. The role owns core enablement and new-hire training, and works extensively in Highspot, AbsenceSoft's single system for sales content, owned by Product Marketing. This is a standalone, senior individual contributor role on the Revenue Operations team, reporting to the Director of Revenue Operations, with significant autonomy to build the enablement function.

WHAT YOU'LL DO
  • Own and operationalize the core sales playbook covering the full deal cycle (prospecting, discovery, demo, negotiation, close), keeping it current as messaging and positioning evolve from Product Marketing and process evolves with Revenue Operations.
  • Analyze Gong call recordings to identify patterns from top performers and translate findings into scripts, snippets, and coaching content.
  • Assess and prioritize content and training needs across the sales organization based on call reviews, pipeline trends, and manager and sales representative feedback, in partnership with Product Marketing.
  • Design and manage a comprehensive onboarding program for new sales representatives, including ramp milestones, certification checkpoints, and manager sign-off criteria.
  • Build interactive curricula and continuous coaching modules for new and experienced sales representatives, grounded in the scripts, playbooks, and content housed in Highspot.
  • Run live training and coaching sessions in both group settings (kickoffs, ramp cohorts) and individual sessions with sales representatives and managers.
  • Partner with front-line sales managers to reinforce enablement in the flow of work, equipping them to coach on plays, scripts, and playbook so training sticks beyond the classroom.
  • Track ramp progress, certification completion, and time-to-productivity for new hires, adjusting programs based on data-driven insights.
  • Align enablement programs with go-to-market initiatives alongside Sales leadership, Revenue Operations, and Product Marketing.
  • Support sales kickoffs, quarterly business reviews, and off-site meetings with training content and facilitation.
  • Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
  • Assist in maintaining applicable organizational security and compliance controls within your department and role.
  • Other duties as assigned.
WHAT'LL SET YOU UP FOR SUCCESS Required Skills
  • 3-6+ years in sales enablement, sales training, sales operations, or a related revenue-facing role in B2B SaaS.
  • Track record of building sales content repositories, scripts/playbooks, or training programs without existing frameworks or infrastructure.
  • Hands‑on experience with Salesforce, Gong, and a sales enablement platform such as Highspot.
  • Strong facilitation and presentation skills.
  • Excellent documentation skills with ability to turn ambiguous input into clear playbooks, scripts, and training content.
  • Self‑directed and comfortable operating with autonomy within a lean, senior team environment.
Preferred Skills
  • Familiarity with sales coaching and performance platforms such as Ambition or Fullcast.
  • Experience in PE‑backed or high‑growth SaaS environment.
  • Instructional design background or certification.
Key Skills & Behaviors
  • Self-directed builder comfortable standing up a new enablement function from the ground up, without existing frameworks or infrastructure.
  • Strong facilitator and communicator, able to turn ambiguous input into clear, usable scripts, playbooks, and training content.
  • Data-informed, using call reviews, pipeline trends, and ramp metrics to prioritize content and training investments.
  • Collaborative across Sales, Revenue Operations, and Product Marketing, with the credibility to get manager and rep buy‑in on new programs.
WHY JOIN US

AT ABSENCESOFT, WE LEAD WITH OUR VALUES:
Lead with Innovation - We create meaningful change through intelligence, focus and passion. We embrace curiosity, data, and insight to shape the future of our industry. Always innovating, learning and evolving.

Elevate Every Voice - Every perspective matters. We listen, learn, and build a culture where diversity of thought and experience drives better solutions and smarter decisions.

Achieve Together - The customer fuels everything we do. We share knowledge, collaborate, celebrate wins, and face challenges as one team because success is always a collective achievement.

Drive Outcome - Every action we take delivers measurable value to our teams, our customers, and the employees they support. Accountability is non‑negotiable. We honor our commitments, take responsibility for results, and see every success and setback as a chance to grow stronger.

WE OFFER:
  • Impact that matters. You'll do work that shapes the future of the modern workplace.
  • Flexibility and trust. We're remote‑first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best.
  • Growth and development. We believe the best work happens when people are growing. You'll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact.
  • Competitive rewards. We offer comprehensive benefits, a performance‑based bonus program, and equity opportunities – because when we grow, you should too.
  • Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life.
  • Belonging and balance. We're building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared.

Compensation: Base salary range for this full‑time position is $93,960 - $117,450 annually + bonus/commission + benefits. The expected On‑Target Earnings (OTE) for this role is $105,960 - $129,450k.

Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location.

The pay range for this role is:

93,960 - 117,450 USD per year (US National)

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