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Support Enablement Manager Jobs in Virginia (NOW HIRING)

Shift5

The Growth Operations & Enablement Manager will translate complex technical capabilities into ... Support proposal and capture efforts by developing reusable content libraries, technical narratives ...

Enhesa

Sales Enablement Director

Arlington, VA · On-site

Enablement tool management : * Managing and administering key enablement tools such as Gong ... and support to the Sales team. * Data utilization and analysis : * Utilizing data from enablement ...

Enhesa

Sales Enablement Director

Arlington, VA · On-site

$100K - $120K/yr

Enablement tool management : * Managing and administering key enablement tools such as Gong ... and support to the Sales team. * Data utilization and analysis : * Utilizing data from enablement ...

McKesson

Sales Enablement Lead

Richmond, VA · On-site

The Sales Enablement Lead is responsible for driving measurable improvements in sales performance ... Experience supporting field sales, account management, or commercial teams. * Knowledge of sales ...

McKesson

Sales Enablement Lead

Richmond, VA · On-site

The Sales Enablement Lead is responsible for driving measurable improvements in sales performance ... Experience supporting field sales, account management, or commercial teams. * Knowledge of sales ...

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All JobsSupport Enablement JobsSupport Enablement Manager JobsSupport Enablement Manager Jobs in Virginia

Support Enablement Manager information

See Virginia salary details

$15

$56

$81

How much do support enablement manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for support enablement manager in Virginia is $56.69, according to ZipRecruiter salary data. Most workers in this role earn between $45.29 and $67.69 per hour, depending on experience, location, and employer.

What is a support enablement manager?

Support Enablement Managers are professionals who ensure that customer support teams have the tools, training, processes, and resources needed to deliver excellent service. They focus on optimizing support operations by implementing best practices, coordinating training programs, and facilitating communication between support staff and other departments. Their goal is to enhance the efficiency, effectiveness, and satisfaction of both support teams and customers. Support Enablement Managers often analyze performance data to identify areas for improvement and drive continuous development within the support organization.

How does a support enablement manager typically collaborate with cross-functional teams to improve customer support outcomes?

A Support Enablement Manager works closely with teams such as product, customer success, and training to ensure support staff are equipped with the latest tools, resources, and product knowledge. Collaboration often involves coordinating training sessions, gathering feedback on support processes, and developing knowledge base content. By fostering strong relationships across departments, the Support Enablement Manager helps identify gaps in support delivery and implements strategies to address them, ultimately improving both team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a support enablement manager, and why are they important?

To thrive as a Support Enablement Manager, you need expertise in customer support processes, training program development, and data-driven performance analysis, often supported by experience in SaaS or technical support environments. Familiarity with tools like Zendesk, Salesforce, LMS platforms, and certifications in project management or customer support best practices are typically advantageous. Strong communication, leadership, and organizational skills make someone stand out in this role. These competencies ensure teams are effectively trained, support strategies are optimized, and customer experiences are consistently improved.

What is the difference between Support Enablement Manager vs Customer Support Specialist?

AspectSupport Enablement ManagerCustomer Support Specialist
ResponsibilitiesDevelops training programs, improves support processes, and enables support teams to enhance customer experience.Handles customer inquiries, resolves issues, and provides direct support to clients.
Required SkillsTraining development, process improvement, leadership, communicationCustomer service, problem-solving, communication, product knowledge
Work EnvironmentSupport teams, training sessions, cross-department collaborationCustomer support centers, call or chat support channels
Common CertificationsSupport or customer service certifications, training certificationsCustomer service certifications, product-specific training

The Support Enablement Manager focuses on empowering support teams through training and process improvements, while the Customer Support Specialist directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Enablement Manager emphasizes team development and strategy, whereas the Specialist emphasizes direct customer interaction.

What cities in Virginia are hiring for Support Enablement Manager jobs?

Cities in Virginia with the most Support Enablement Manager job openings:

Strategic Enablement Manager

Dale City, VA • On-site

INSPYR Solutions
Internet and IT • 51 - 200 employees
Learn more about INSPYR Solutionsexternal

Other

Posted 9 days ago

Job description

Enterprise Data Enablement Program ManagerOverview

Lead cross-functional data and analytics initiatives that improve adoption, governance, and how teams use data across the organization. This role focuses on program leadership, stakeholder alignment, change management, and scaling data and analytics capabilities.

Key Responsibilities
  • Lead enterprise data and analytics enablement programs
  • Drive adoption, change management, and capability-building initiatives
  • Partner with business and technical teams to align priorities and deliver results
  • Support data governance, data quality, and analytics maturity initiatives
  • Translate business needs into data and analytics solutions
  • Track outcomes and demonstrate business value
  • Lead through influence across teams without direct authority
Technical Requirements
  • Understanding of data and analytics concepts
  • Working knowledge of SQL
  • Experience using Snowflake for basic data exploration and validation
  • Ability to work effectively with data engineers, analytics developers, and business stakeholders
  • Technical understanding sufficient to evaluate and discuss data solutions

This is not a hands-on development, data engineering, or dashboard development role.

Preferred Background
  • Data & analytics transformation
  • Analytics enablement
  • Data governance or data quality
  • Enterprise program management
  • Business transformation
  • Change management
  • Data literacy or self-service analytics
  • Consulting with data and analytics transformation experience
Qualifications
  • Strong program and stakeholder management skills
  • Experience influencing across business and technical teams
  • Strong communication and executive presence
  • Experience driving adoption and organizational change
  • Strategic and enterprise-level thinking
  • Ability to operate effectively in ambiguous environments
  • Track record of scaling programs or capabilities across an organization

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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