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Support Enablement Manager Jobs (NOW HIRING)

Eptura

GTM Enablement Manager

Atlanta, GA · On-site +1

GTM Enablement Manager Department: GTM Enablement Employment Type: Full Time Location: US ... Support key GTM initiatives including onboarding, product launches, process changes, sales plays ...

Blue Line Solutions, LLC

Sales Enablement Manager

The Sales Enablement Manager will also support outreach to law enforcement agencies, municipalities, school districts, government officials, associations, and other prospective partners while helping ...

Apex Systems

Amazon Enablement Manager

Boise, ID · On-site

Enablement Manager Location: Fully remote must sit in PST or MST The Enablement Manager serves as a ... Create frameworks that support rapid growth while maintaining quality and consistency. * Identify ...

CallRail

Sales Enablement Manager

Atlanta, GA · On-site

The Sales Enablement Manager is the primary driver of how sales and account management teams learn ... Success is measured by the productivity and effectiveness of the reps and managers you support ...

Anduril Industries

Enablement Manager

Costa Mesa, CA · On-site

... supported. We manage a portfolio of high-impact initiatives ranging from enterprise system ... ABOUT THE JOB As an Enablement Manager, you'll own the people side of complex systems and process ...

BCforward

Enablement Manager

San Antonio, TX · On-site

Overview The Enablement Manager role will be creating AWS/Azure accounts and standing up machines ... support to the project. Ability to communicate ideas and problem solutions. Strong written and ...

Anduril Industries

Enablement Manager

Costa Mesa, CA · On-site

We manage a portfolio of high-impact initiatives ranging from enterprise system implementations ... You've led enablement for HRIS, ERP, or other enterprise system rollouts, or you've supported M&A ...

CallRail

Sales Enablement Manager

Atlanta, GA

The Sales Enablement Manager is the primary driver of how sales and account management teams learn ... Success is measured by the productivity and effectiveness of the reps and managers you support ...

CallRail

Sales Enablement Manager

Atlanta, GA · On-site +1

The Sales Enablement Manager is the primary driver of how sales and account management teams learn ... Success is measured by the productivity and effectiveness of the reps and managers you support ...

Apex Systems

Enablement Manager Location: Fully remote must sit in PST or MST The Enablement Manager serves as a ... Create frameworks that support rapid growth while maintaining quality and consistency. * Identify ...

SolarWinds

Field Enablement Manager

Charlotte, NC · On-site

About the Role SolarWinds is hiring a Field Enablement Manager to join the Global Revenue ... Help shape practical AI workflows that support our team's goals and initiatives. Required ...

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Support Enablement Manager information

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How much do support enablement manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for support enablement manager in the United States is $57.18, according to ZipRecruiter salary data. Most workers in this role earn between $45.67 and $68.27 per hour, depending on experience, location, and employer.

What is a support enablement manager?

Support Enablement Managers are professionals who ensure that customer support teams have the tools, training, processes, and resources needed to deliver excellent service. They focus on optimizing support operations by implementing best practices, coordinating training programs, and facilitating communication between support staff and other departments. Their goal is to enhance the efficiency, effectiveness, and satisfaction of both support teams and customers. Support Enablement Managers often analyze performance data to identify areas for improvement and drive continuous development within the support organization.

How does a support enablement manager typically collaborate with cross-functional teams to improve customer support outcomes?

A Support Enablement Manager works closely with teams such as product, customer success, and training to ensure support staff are equipped with the latest tools, resources, and product knowledge. Collaboration often involves coordinating training sessions, gathering feedback on support processes, and developing knowledge base content. By fostering strong relationships across departments, the Support Enablement Manager helps identify gaps in support delivery and implements strategies to address them, ultimately improving both team performance and customer satisfaction.

What are the key skills and qualifications needed to thrive as a support enablement manager, and why are they important?

To thrive as a Support Enablement Manager, you need expertise in customer support processes, training program development, and data-driven performance analysis, often supported by experience in SaaS or technical support environments. Familiarity with tools like Zendesk, Salesforce, LMS platforms, and certifications in project management or customer support best practices are typically advantageous. Strong communication, leadership, and organizational skills make someone stand out in this role. These competencies ensure teams are effectively trained, support strategies are optimized, and customer experiences are consistently improved.

What is the difference between Support Enablement Manager vs Customer Support Specialist?

AspectSupport Enablement ManagerCustomer Support Specialist
ResponsibilitiesDevelops training programs, improves support processes, and enables support teams to enhance customer experience.Handles customer inquiries, resolves issues, and provides direct support to clients.
Required SkillsTraining development, process improvement, leadership, communicationCustomer service, problem-solving, communication, product knowledge
Work EnvironmentSupport teams, training sessions, cross-department collaborationCustomer support centers, call or chat support channels
Common CertificationsSupport or customer service certifications, training certificationsCustomer service certifications, product-specific training

The Support Enablement Manager focuses on empowering support teams through training and process improvements, while the Customer Support Specialist directly interacts with customers to resolve issues. Both roles require strong communication skills, but the Enablement Manager emphasizes team development and strategy, whereas the Specialist emphasizes direct customer interaction.

What cities are hiring for Support Enablement Manager jobs?

Cities with the most Support Enablement Manager job openings:

What states have the most Support Enablement Manager jobs?

States with the most job openings for Support Enablement Manager jobs include:

What are popular job titles related to Support Enablement Manager jobs?

For Support Enablement Manager jobs, the most frequently searched job titles are:

GTM Enablement Manager

Atlanta, GA • On-site, Remote

Eptura
Software Development • 501 - 1,000 employees
Learn more about Epturaexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago

Job description

GTM Enablement Manager
Department: GTM Enablement
Employment Type: Full Time
Location: US
Description
Shape the Future of Work with Eptura
At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
Job Description
Eptura is seeking a GTM Enablement Manager to join the Enablement team. In this role, you will drive the strategy and execution of scalable enablement programs that improve performance across the go-to-market (GTM) organization, including Sales, Customer Experience (CX), and other revenue-facing teams.
This role is focused on building the systems, programs, tools, and reinforcement strategies that increase productivity, accelerate ramp time, improve customer engagement, and drive measurable business outcomes throughout the customer lifecycle.
You will partner cross-functionally with Sales, CX, Marketing, Product, Revenue Operations, and leadership teams to align enablement initiatives to strategic business priorities. Success in this role requires balancing strategic thinking with hands-on execution, operating effectively in a fast-paced environment, and delivering enablement solutions that scale globally.
This role will help evolve Eptura's enablement function into a modern, AI-enabled revenue productivity organization. This is a highly hands-on individual contributor role responsible for the full lifecycle of enablement initiatives, including needs analysis, program design, content and curriculum development, implementation, reinforcement, and effectiveness evaluation. The ideal candidate is equally comfortable operating strategically with leadership stakeholders and executing tactically to deliver high-impact enablement solutions at scale.
The ideal candidate brings strong experience in revenue enablement, GTM operations, or customer-facing functions, along with a practical understanding of how enablement drives revenue growth, retention, adoption, and customer value realization.
Responsibilities
  • Design and deliver scalable enablement programs that improve onboarding, productivity, execution, and overall performance across GTM teams
  • Develop role-based learning paths, playbooks, reinforcement strategies, and coaching frameworks that drive measurable behavior change
  • Partner with Sales, CX, Product, Marketing, and Revenue Operations leaders to identify capability gaps and align enablement priorities to business objectives
  • Enable revenue teams on product positioning, customer engagement strategies, sales motions, and value-based conversations
  • Support key GTM initiatives including onboarding, product launches, process changes, sales plays, expansion motions, and customer lifecycle programs
  • Build manager coaching tools and reinforcement mechanisms that improve adoption and long-term effectiveness
  • Analyze enablement effectiveness using data, participation trends, productivity metrics, and stakeholder feedback to continuously optimize programs
  • Drive consistency and scalability across global teams through standardized enablement frameworks, processes, and tools
  • Leverage AI, automation, and modern enablement technologies to improve operational efficiency and program impact
  • Contribute to a culture of continuous learning, operational excellence, and customer-centric growth

About You
  • 6+ years of enablement and training experience (ideally bringing firsthand experience in a customer facing role)
  • Strong understanding of go-to-market methodologies and customer lifecycle motions, including prospecting, sales, onboarding, adoption, expansion, retention, and advocacy
  • Experience designing and scaling enablement programs that drive measurable business outcomes
  • Ability to translate business priorities into practical enablement strategies and execution plans
  • Experience working cross-functionally with Sales, Customer Success, Marketing, Product, and Operations teams
  • Familiarity with modern revenue tech stacks, enablement platforms, and AI-driven productivity tools
  • Strong facilitation, communication, and stakeholder management skills
  • Proven ability to manage multiple priorities and operate effectively in a high-growth, fast-paced environment
  • Hands-on, resourceful, and execution-oriented mindset with strong problem-solving skills
  • Excellent verbal and written communication skills

Benefits
  • Health, Dental, Vision & Pet Insurance
    • Dependent, Spousal and Domestic Partner coverage available
    • Up to $1000 Company HSA Contribution
    • Medical, Dependent Care and Limited FSA Accounts
  • Income Protection and Replacement - 100% Company Paid
    • Short Term Disability
    • Long Term Disability
    • Life Insurance
  • Employee Assistance Program
  • Flexible PTO
  • 401K with company match

Eptura Information
  • Follow us on Twitter | LinkedIn | Facebook | YouTube
  • At Eptura, we believe strong teams are built through collaboration, flexibility, and a range of perspectives grounded in skill and experience. We strive to create an environment where people can do their best work, contribute meaningfully, and grow alongside our business.

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