Service Director Jobs in Troy, AL (NOW HIRING)

Job Description:

Brown University is a leading research university distinct for its student-centered learning and deep sense of purpose. Our students, faculty and staff are driven by the idea that their work will have an impact in the world.

Brown University offers a flexible work/life balance; summer hours, winter break and a comprehensive Benefits package including time off, annual paid holidays; benefits offerings including health, dental, vision, tuition assistance, retirement, wellness, employee discounts and more. To learn about Brown University’s benefits, visit theUniversity Human Resources web page for further information.

Brown University’s School of Professional Studies (SPS) brings a Brown education to new audiences of learners: those focused on the development of skills and a breadth of knowledge necessary for professional success and leadership. We leverage Brown’s intellectual centers of excellence, rigorous teaching, and developmental approach to learning in a range of programs, including serving students outside of traditional degree programs. We partner with Brown departments, centers, institutes, and schools to develop degree and non-degree programs, and to support the recruitment, retention, and placement success of master’s students, including traditional, non-traditional, and professional students.

The School of Professional Studies (SPS) at Brown University seeks an Associate Director, Marketing Program Management to provide operational leadership for the planning, prioritization and execution of the School's marketing initiatives.

Reporting to the Director of Marketing and Communications, this role serves as the primary relationship manager between SPS Marketing and Communications and academic and administrative partners across the university. The position leads project planning, prioritization and cross-functional coordination for a complex portfolio of marketing initiatives, supporting over 40 master’s, professional and executive education programs.

Working collaboratively across departments, the Associate Director advises stakeholders on project scope, timelines and resource planning while developing scalable operational processes, identifying workflow bottlenecks and leading continuous improvement initiatives that strengthen departmental effectiveness. As the team evolves, this role may also provide day-to-day oversight, coaching and performance management for one to two direct reports.

• Bachelor’s degree in marketing, communications, business, project management or related field, or equivalent combination of education and experience
• Minimum 5-7 years of experience in project management, account management, client services or marketing operations
• Excellent written and verbal communication and interpersonal skills, including experience preparing reports and presenting
• Demonstrated ability to build collaborative relationships and advise stakeholders in a complex organizational environment.
• Experience utilizing project management systems such as ClickUp, Asana, Monday.com, or similar platforms
• Strong organizational, analytical and problem-solving skills with the ability to develop operational improvements.
• Ability to prioritize competing initiatives, resources and adapt to changing priorities
• Experience synthesizing data and project information into reports and recommendations that support leadership decision-making.

• Experience working at a marketing agency, client services or project management environment strongly preferred
• Experience in higher education marketing, communications or creative operations
• Familiarity with marketing and creative production workflows
• 1-2 years of supervisory experience preferred
• Experience coordinating integrated marketing initiatives across multiple channels
• Familiarity with accessibility considerations for digital content and communications

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Must be available to work during the Master’s Commencement Ceremony, which falls on Memorial Day weekend.

All offers of employment are contingent upon the successful completion of a background check.

Please review additional information on the Benefits of Working at Brown.

Brown is an E-Verify Employer.

This position is not eligible for visa sponsorship.

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.