1

Service Director Jobs in Springfield, VA (NOW HIRING)

Neuropsychologist I

Washington, DC · On-site

$102K - $196K/yr

Provides direct psychodiagnostic and psychotherapeutic services to MNRN outpatients and inpatients. * Develops behavioral assessment treatment and remediation programs for MNRN patients and ...

Senior Director, Service Delivery

Vienna, VA · On-site

$212K/yr

ITCON Services, LLC (ITCON) is seeking an accomplished and dynamic Director of Service Delivery to join our growing leadership team. We are looking for a candidate who possess an entrepreneurial ...

Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other ...

next page

Showing results 1-20

Service Director information

See Springfield, VA salary details

$31.9K

$107.2K

$182.3K

How much do service director jobs pay per year?

As of Jul 14, 2026, the average yearly pay for service director in Springfield, VA is $107,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $125,300.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Springfield, VA? The most popular types of Service jobs in Springfield, VA are:
What job categories do people searching Service Director jobs in Springfield, VA look for? The top searched job categories for Service Director jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Service Director jobs? Cities near Springfield, VA with the most Service Director job openings:

Environmental Services Director

Complete Care at La Plata (2)

La Plata, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Job description

Come rise above with Yona! Our employees are instrumental in maintaining a happy, healthy, and clean environment for the residents.

We depend on our team members to be highly motivated, committed, and compassionate individuals who share our vision and work together to attain it.

Our work environment encourages responsibility for personal growth and promotes pride in each employee. You will play an essential role in providing warm and friendly hospitality to all the residents, visitors, and coworkers.

The Environmental Services Director plans, organizes, develops and directs the overall operation of the housekeeping and laundry department in a skilled nursing facility in accordance with current federal, state, and local standards, guidelines, and regulations governing the facility. 

You will be responsible for coordinating and supporting all activities of the department and work with all levels of facility staff to ensure the facility is clean, sanitary, safe, secure, and adequately supplied so the highest degree of quality resident care can be maintained at all time.

Benefits of Yona

• Comprehensive medical, dental, and vison insurance

• Employer paid life insurance 

• 401(k) plan

• Competitive paid time off

• Employee assistance program

• Wages on demand

• Discount & wellness programs 

• Career growth

Responsibilities: 

• Interviews, hires and orients housekeeping, floor care, and laundry staff

• Trains workers in housekeeping, laundry, and floor care procedures and proper operation and maintenance of equipment

• Plans, organizes, directs, coordinates and supervises functions and activities of the departments

• Supervises and evaluates the quality of work completed by department employees

• Maintains an environment that is in sanitary, attractive and in orderly condition

• Forecasts and plans the purchase of cleaning supplies, chemicals and equipment

• Plans work and staffing schedules to ensure adequate services are rendered.  Maintains proper staffing levels

• Maintains required records including but not limited to; inventory, compliance, income/expense, and personnel records

• Conducts regular management staff meetings and communicates with members of other departments to coordinate housekeeping activities

• Manages a cost-effective program to budget

• Maintains the department to be survey-ready at all times, assuring the department operates within federal, state, and local regulations

• Maintains excellent relations with residents, visitors, and all community departments

• Actively participates in facility meetings and committees

• Follows all Company policies and procedures

• Promotes the professional growth and development of the entire departmental team

• Conducts quality assurance rounds and inspections to ensure current quality controls and methodologies are suitable and sustainable 

• Reports monthly initiatives, goals, and accomplishments

• Promotes and monitors resident satisfaction

• Performs the job assignments of a housekeeper, laundry worker or floor care technician as necessary

• Other job duties as assigned by the supervisor

Requirements:

• Four year college degree and equal related experience strongly desired; high school diploma/GED required

• Two years experience in housekeeping services in a healthcare environment and personnel supervision is desired

• Skilled in motivating and supervising staff members

• Excellent interpersonal skills, customer service and quality attitude

• Ability to work under pressure and meet established goals and objectives

• Public speaking skills

• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required

• Ability to interact positively with residents, client and other personnel and the public

• Ability to work all shifts as needed

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

• Must be able to work around cleaning chemicals

• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods of time

This posting in no way states or implies that these are the only duties to be performed by the employee occupying this position. Candidates/employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.  

Yona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

IND123