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Service Director Jobs in Springfield, VA (NOW HIRING)

BELTWAY POOLS

Service Director

Lorton, VA · On-site

$85K - $121K/yr

Company car Service Director Beltway PoolsBeltway Pools is seeking a proven leader in the pool industry to oversee our service division. Whether youre an experienced Service Director looking for a ...

Apply Early

Malloy Ford Alexandria

Ford Service Director

Alexandria, VA · On-site

$140K - $180K/yr

Malloy Ford of Alexandria is looking for an experienced Ford Service Director! About us: Malloy Auto Group is a family-owned and operated dealership group that has proudly served Virginia and the tri ...

Aramark

Food Service Director

Washington, DC

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Washington, DC

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Aramark

Food Service Director

Washington, DC · On-site

$70K - $80K/yr

The Food Service Director is a management position responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers ...

Swissport International AG

IAD Hub Director

Dulles, VA · On-site

$100K - $120K/yr

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and ... Job Summary The Hub Director is responsible for leading, planning and managing all operational ...

Swissport International AG

IAD Hub Director

Dulles, VA

$100K - $120K/yr

As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and ... This position will report directly to the Station Director. The expected pay rate is $100,000 -120 ...

Passport Auto Group

BMW Service Advisor

Suitland, MD · On-site

Example - Team leader, Service manager, Service Director Previous Customer Service work required. Come Join Team Passport Auto: one of the largest and most successful privately held automotive groups ...

Passport Auto Group

BMW Service Advisor

Suitland, MD · On-site

Example - Team leader, Service manager, Service Director Previous Customer Service work required. Come Join Team Passport Auto: one of the largest and most successful privately held automotive groups ...

Passport Auto Group

BMW Service Advisor

Suitland, MD · On-site

Example - Team leader, Service manager, Service Director Previous Customer Service work required. Come Join Team Passport Auto: one of the largest and most successful privately held automotive groups ...

Apply Early

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All JobsService JobsService Director JobsService Director Jobs in Springfield, VA

Service Director information

See Springfield, VA salary details

$31.9K

$107.2K

$182.3K

How much do service director jobs pay per year?

As of Jul 7, 2026, the average yearly pay for service director in Springfield, VA is $107,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $125,300.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Springfield, VA? The most popular types of Service jobs in Springfield, VA are:
What job categories do people searching Service Director jobs in Springfield, VA look for? The top searched job categories for Service Director jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Service Director jobs? Cities near Springfield, VA with the most Service Director job openings:
Service Director jobs near you

Service Director

BELTWAY POOLS

Lorton, VA • On-site

$85K - $121K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Be an early applicant

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Company car

Service Director Beltway PoolsBeltway Pools is seeking a proven leader in the pool industry to oversee our service division. Whether youre an experienced Service Director looking for a better opportunity, or a skilled senior foreman/technician ready to step into leadership, this role offers the support and structure to succeed.
What Youll Do

  • Manage and mentor service technicians & foremen
  • Oversee scheduling, quality, and safety on all service projects
  • Communicate with customers and resolve issues promptly
  • Track progress and order materials for ongoing jobs
  • Work closely with upper management to drive growth and results
What You Bring

  • 7+ years pool industry experience (required)
  • Strong organizational & leadership skills
  • Excellent communication and customer focus
  • Valid drivers license, clean record, ability to lift 100 lbs
Why Beltway Pools

  • Established, growing company with a reputation for quality
  • Support from management and room to shape the service division
  • A career path where your leadership makes a direct impact
If youre ready for your next movewhether to grow into a director role or bring your experience to a company that values itapply today.