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Service Director Jobs in Springfield, VA (NOW HIRING)

The Residences at Benning Metro

Dietary Aide

Washington, DC · On-site

$13.75 - $17.25/hr

... service director to promote resident satisfaction with food and dining programs by communicating concerns, suggestions and compliments from residents, families and guests in order to support menu ...

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AutoNation Mobile Service

Service Manager

Dulles, VA · On-site

Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other ...

New

Singh

Dishwasher

Ashburn, VA · On-site

$13.25 - $17.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our dishwashers are focused on getting the job done thoroughly and efficiently to ...

Singh

Dishwasher

Ashburn, VA · On-site

$13.25 - $17.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our dishwashers are focused on getting the job done thoroughly and efficiently to ...

HITEC Power Protection

Field Service Manager

Sterling, VA · On-site

$90K - $110K/yr

In addition, the Field Service Manager will work closely with the Service Director to align field operations with broader departmental goals, ensuring that service delivery is both efficient and ...

Singh Development Company

Dishwasher

Ashburn, VA · On-site

$13.25 - $17.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our dishwashers are focused on getting the job done thoroughly and efficiently to ...

Singh Development Company

Cook

Ashburn, VA · On-site

$14.25 - $19.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our cooks are focused on preparing exceptional food that leaves a lasting ...

Singh

Cook

Ashburn, VA · On-site

$14.25 - $19.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our cooks are focused on preparing exceptional food that leaves a lasting ...

Colliers

Valuation Services Director

Washington, DC · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Colliers

Valuation Services Director

Washington, DC · Hybrid

Manage team members across geographies to deliver exceptional client service and results ... Direct applicants only please, no agencies. Colliers respects diversity and is an equal opportunity ...

Singh

Cook

Ashburn, VA

$14.25 - $19.25/hr

This position reports to the Culinary Supervisor or Culinary Service Director and resides in the Culinary department. Our cooks are focused on preparing exceptional food that leaves a lasting ...

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All JobsService JobsService Director JobsService Director Jobs in Springfield, VA

Service Director information

See Springfield, VA salary details

$31.9K

$107.2K

$182.3K

How much do service director jobs pay per year?

As of Jul 7, 2026, the average yearly pay for service director in Springfield, VA is $107,245.00, according to ZipRecruiter salary data. Most workers in this role earn between $82,000.00 and $125,300.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Springfield, VA? The most popular types of Service jobs in Springfield, VA are:
What job categories do people searching Service Director jobs in Springfield, VA look for? The top searched job categories for Service Director jobs in Springfield, VA are:
What cities near Springfield, VA are hiring for Service Director jobs? Cities near Springfield, VA with the most Service Director job openings:
Service Director jobs near you

Dietary Aide

HallKeen Assisted Living Communities

Washington, DC

$13.75 - $17.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description

The Dining Room Wait Staff is responsible for providing courteous, compassionate service to Residents, their families and guests covering all aspects of table-side service, prep and side work, and the cleanliness and presentation of all dining and food service areas.


Duties and Responsibilities:

The following essential functions are the fundamental requirements of the position:

  • Provide a high level of courteous, compassionate customer service and promote a restaurant-style personalized dining atmosphere.
  • Work closely with the food service director to promote resident satisfaction with food and dining programs by communicating concerns, suggestions and compliments from residents, families and guests in order to support menu planning and resident satisfaction.
  • Create a strong sense of team-work and cooperation among all staff throughout the community.
  • Assist new Residents by familiarizing them with the menus, seating, dining options and hours.
  • Be understanding with and compassionate to the challenges of aging that residents, families and/or guests may be facing that will require patience and personalized service.
  • Set tables in accordance with standards set by the Food Service Director and HallKeen.
  • Serve beverages as requested by Residents.
  • Be familiar with the daily menu for each respective meal time and be aware of any changes.
  • Review the menu, answer any questions as appropriate, record and deliver meal orders accurately and timely.
  • Remove used or soiled plates, utensils, glasses, and linens from tables as needed and directed.
  • Maintain cleanliness and sanitization of chairs, tables, carpets, floors, condiment containers, serving surfaces and other equipment used in the dining room, both in-between meal times and on a daily basis.
  • Respond to Resident/Family comments, concerns or suggestions about dining with respect and communicate all information to the Food Service Director for attention.
  • When the Food Service Director is not present, accept direction from the designated shift supervisor (cook) consistent with the expectations of the position.
  • Work assigned shifts as scheduled with timely arrival and departure.
  • Be familiar with and follow protocols, policies and practices established by HallKeen Assisted Living, the Food Service Director, ServSafe, Board of Health and any others as applicable.
  • Perform other duties as requested or assigned.

Requirements

Minimum Qualifications:

  • High School Education or equivalent
  • 1-2 years of successful dining room or restaurant wait staff experience
  • Working knowledge of food handling and safety standards as well as basic kitchen operation
  • Strong organization and time management skills
  • Ability to respectfully resolve customer dissatisfaction issues

Required Behavior:

  • Able to build positive and strong relationships with employees, coworkers, Residents, families and guests.
  • Focused on and dedicated to providing excellence in courteous, compassionate customer service.
  • Able to handle multiple tasks and priorities

Physical Demands:

  • Physically able to move up to 50lbs without assistance.
  • Physically able to bend, reach and work in small areas.
  • Physically able to push and pull equipment and furnishings.
  • Physically able to stand for long periods of time.

Benefits:

Full time position offers a competitive benefit program to include Medical, Dental, Vision, Health FSA, Dependent Care FSA, Short-Term Disability, Long Term Disability, Life Insurance, Home and Auto Discount program, Vendor Discount Program, 401(k) with matching contribution, Accrued Vacation, Sick, and Personal time and Paid Holiday Benefit. Employee referral bonus, and resident referral bonus.


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