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Service Director Jobs in Rice Lake, WI (NOW HIRING)

Innovative Care Services

In Home Caregiver

Spooner, WI · On-site

$15/hr

Become a Direct Support Professional with Innovative Care Services! Position: Direct Support Professional (DSP) Shifts Available: Full Time Compensation: $15.00/hr About Us: At Innovative Care ...

Rice Lake

Customer Support Representative

Rice Lake, WI · On-site

$15.75 - $21.50/hr

The Customer Support Representative ensures that all calls are accurately directed to the appropriate individuals or departments to support efficient communication and exceptional service. As one of ...

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Service Director information

See Rice Lake, WI salary details

$30K

$101K

$171.7K

How much do service director jobs pay per year?

As of Jul 22, 2026, the average yearly pay for service director in Rice Lake, WI is $101,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,200.00 and $118,100.00 per year, depending on experience, location, and employer.

What does a Service Director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a Service Director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a Service Director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What Is a Service Director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Rice Lake, WI? The most popular types of Service jobs in Rice Lake, WI are:
What cities near Rice Lake, WI are hiring for Service Director jobs? Cities near Rice Lake, WI with the most Service Director job openings:
Service Director jobs near you
Infographic showing various Service Director job openings in Rice Lake, WI as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $101,032 per year, or $48.6 per hour.
Member Services Representative II

Member Services Representative II

WESTconsin Credit Union

Barron, WI

Full-time

Posted 6 days ago

Job description

At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture—then you're in the right place! We’re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let’s grow together!

What You’ll Be Doing:

  • Represent the Credit Union to members in a friendly, positive, and professional manner
  • Provide prompt, efficient, confidential, and accurate service in the processing of Teller transactions
  • Open new share accounts (savings, checking, money market, certificate, commercial, organizational, and benefit accounts, individual retirement, health savings accounts, trust accounts, estate, custodial, and guardianship accounts)
  • Provide savings, loan, and other product features, benefits, and information
  • Respond to members' requests, problems, and complaints, and/or direct them to proper person for assistance and resolution
  • Learn to recognize member's needs for services, and presents and refers them appropriately

What You’ll Need to Be Successful:

  • High school diploma or equivalent
  • Proven track record in customer service
  • Proficiency in basic computer, data entry and typing skills is required
  • A positive attitude, professional image, and self-motivation are essential
  • Excellent verbal and written communication skills are required
  • This includes an every other Saturday rotation.

Why Choose WESTconsin:

  • Health, Dental, and Vision Insurance Plans
  • Annual Healthy Living Fund Contribution
  • Student Loan Repayment Program
  • Competitive Pay
  • Impressive 401(k) Contribution and Match Plan
  • Paid Time Off Accrual
  • 11 Paid Holidays

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