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Service Director Jobs in Racine, WI (NOW HIRING)

stcam

Director of Health Services

Wauwatosa, WI · On-site

Director of Health Services About Us: At St. Camillus, exceptional care is more than a commitment ... service. Our vibrant residential campus offers a full continuum of care, including Independent ...

Kiongroup

Director Service Consulting

Wauwatosa, WI · Hybrid

$180K - $220K/yr

As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the growth of Dematic Services, but will build strong relationships across the Dematic Americas organization ...

Kiongroup

Director Service Consulting

Wauwatosa, WI · Hybrid

$180K - $220K/yr

As a leader in the Lifecycle Solution Consulting team, this Director will not only foster the growth of Dematic Services, but will build strong relationships across the Dematic Americas organization ...

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Showing results 21-40

All JobsService JobsService Director JobsService Director Jobs in Racine, WI

Service Director information

See Racine, WI salary details

$28.6K

$96.3K

$163.6K

How much do service director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service director in Racine, WI is $96,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $112,500.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Racine, WI? The most popular types of Service jobs in Racine, WI are:
What job categories do people searching Service Director jobs in Racine, WI look for? The top searched job categories for Service Director jobs in Racine, WI are:
What cities near Racine, WI are hiring for Service Director jobs? Cities near Racine, WI with the most Service Director job openings:
Service Director jobs near you

Admissions & Social Services Director

Real Property Services Corp

Kenosha, WI • On-site

Full-time

Re-posted 1 hour ago

Job description

Make an Impact. Grow Census. Lead Resident Success.

Clairidge House Nursing Home is seeking a dynamic, results-oriented Admissions & Social Services Director to drive admissions growth, enhance resident and family satisfaction, and strengthen our position as a preferred skilled nursing provider in the Kenosha market.

If you thrive in a fast-paced environment, enjoy building referral relationships, and have a strong understanding of skilled nursing reimbursement and admissions processes, we want to hear from you.

What You'll Do

  • Lead all admissions activities and referral development efforts
  • Coordinate the admissions process from inquiry through admission
  • Manage resident social services and discharge planning functions
  • Develop and maintain strong relationships with hospitals, case managers, physicians, and community referral sources
  • Navigate Medicare, Managed Care, Medicaid, and insurance authorization requirements
  • Drive census growth and occupancy goals
  • Support residents and families through transitions of care

What We're Looking For

✔ 2+ years of nursing home admissions and/or social services experience

✔ Strong knowledge of Medicare, Managed Care, Medicaid, and SNF reimbursement

✔ Experience obtaining prior authorizations and managing payer requirements

✔ Proven success in census development and referral relationship management

✔ Exceptional communication, customer service, and organizational skills

✔ Self-motivated professional with a positive, team-oriented attitude

Why Clairidge House?

  • Competitive salary
  • Excellent benefits package
  • Established reputation in the community
  • Supportive leadership team
  • Opportunity to directly influence facility growth and success
  • Convenient Kenosha location near downtown and Lake Michigan

This is an excellent opportunity for an experienced admissions professional ready to take ownership of census growth and resident services within a respected skilled nursing facility.

Apply today by submitting your resume in confidence.