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Service Director Jobs in Racine, WI (NOW HIRING)

Camp Timber-lee

Food Service Director

East Troy, WI · On-site

Job Type Full-time Description The Food Service Director is responsible for planning, organizing, and overseeing all aspects of the camp's food service operations, ensuring campers and staff receive ...

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Service Director information

See Racine, WI salary details

$28.6K

$96.3K

$163.6K

How much do service director jobs pay per year?

As of Aug 12, 2026, the average yearly pay for service director in Racine, WI is $96,274.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,600.00 and $112,500.00 per year, depending on experience, location, and employer.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

More about Service Director jobs
What are the most commonly searched types of Service jobs in Racine, WI? The most popular types of Service jobs in Racine, WI are:
What job categories do people searching Service Director jobs in Racine, WI look for? The top searched job categories for Service Director jobs in Racine, WI are:
What cities near Racine, WI are hiring for Service Director jobs? Cities near Racine, WI with the most Service Director job openings:
Service Director jobs near you

Food Service Director

Timber-Lee Ministries Inc

East Troy, WI • On-site

Full-time

Posted 12 days ago

Job description

Description

The Food Service Director is responsible for planning, organizing, and overseeing all aspects of the camp's food service operations, ensuring campers and staff receive safe, nutritious, and appealing meals throughout the season. This role manages kitchen staff, oversees menu planning and food ordering, maintains compliance with health and safety regulations, and works closely with camp leadership to accommodate dietary restrictions and special events. 

  •  Plan and develop seasonal menus that are nutritious, cost-effective, and appealing to campers and staff, accommodating allergies and dietary restrictions
  • Order, receive, and manage inventory of food and kitchen supplies, minimizing waste and staying within budget
  • Hire, train, schedule, and supervise kitchen staff, dishwashers, and dining room hosts. 
  • Ensure compliance with all local health department, food safety, and sanitation regulations
  • Maintain proper food storage, labeling, and temperature logs
  • Oversee kitchen and dining hall cleanliness, equipment maintenance, and safety protocols
  • Coordinate meal timing and logistics around the camp's daily schedule and special events (cookouts, banquets, overnights, etc.)
  • Manage the food service budget and track expenses against projections
  • Conduct regular staff meetings and training on food safety, customer service, and kitchen procedures
  • Maintain accurate records for health inspections, staff certifications, and food safety audits
  • Respond to and resolve any food-related concerns or complaints from campers, parents, or staff
  • Plan for and manage food service during emergencies (weather delays, power outages, etc.)

Requirements

Spiritual

  • Is a professing Christian, committed to a Christian lifestyle in keeping with the biblical model

Organizational

  • Agrees with, and supports, Timber-lee's Ministries' philosophy and policies

 Positional 

  • High school diploma required; Associate's or Bachelor's degree in Culinary Arts, Food Service Management, Nutrition, or related field preferred
  • Minimum 2-3 years of experience in food service management, preferably in a camp, school, healthcare, or commercial kitchen
  • ServSafe Food Protection Manager Certification (or ability to obtain within 30 days of hire)
  • Must be available to work weekends, evenings and some holidays.
  • Ability to effectively communicate with families, guests, and co-workers
  • Promote a positive environment and teamwork approach
  • Demonstrate excellent customer service skills
  • Hold your Food Handlers ServSafe certificate
  • Proficiency in Google Suite and reservation management software
  • Able to lift and carry 50 pounds at least 50 feet on flat surfaces and up and down stairs and be on one's feet standing for extended periods of time
  • Ability to perform mixture of indoor and outdoor work and traverse a multi-terrain campground year round.

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