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Service Director Jobs in Butler, PA (NOW HIRING)

Metz Culinary Management

General Manager

Beaver, PA · On-site

Food Service Director/General Manager Location: AHN Beaver Hospital, Beaver Pa We are seeking an experienced and dynamic Food Service Director to lead our AMAZING Dining Services Team at AHN Beaver.

Saber Healthcare Group

Dietary Aide

Kittanning, PA · On-site

$15.25/hr

The primary purpose of your job is to assist in food preparation and service while maintaining clean and sanitary conditions in the kitchen and dining areas as directed by the Food Service Director ...

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Service Director information

See Butler, PA salary details

$27.5K

$92.6K

$157.3K

How much do service director jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service director in Butler, PA is $92,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,800.00 and $108,200.00 per year, depending on experience, location, and employer.

What is a service director?

A service director, also referred to as a customer service manager, oversees initiatives, protocols, and policies related to customer service and works to maintain client retention. As a service director, your job duties include developing and implementing training for new and experienced customer service representatives, quality assurance, and interacting with clients. You manage employees and ensure that everyone is doing the best job they can to provide excellent customer service. Qualifications for this career include a bachelor’s degree in a business-related field and several years of experience in a management role. You’re expected to have excellent leadership skills in this position.

What does a service director do?

A Service Director oversees the service operations within an organization, ensuring that customer service standards are met and that all service-related activities run smoothly. They manage service teams, develop policies and procedures, handle customer complaints, and work to improve overall customer satisfaction. Service Directors also analyze service metrics, implement strategies for improvement, and may be responsible for budgeting and training employees. Their role is crucial in maintaining a positive relationship between the company and its clients.

What are the key skills and qualifications needed to thrive as a service director, and why are they important?

To thrive as a Service Director, you need strong leadership abilities, extensive experience in service management, and a relevant degree such as business administration or management. Familiarity with customer relationship management (CRM) systems, service desk software, and project management tools—along with certifications like ITIL—are commonly required. Exceptional communication, problem-solving, and team-building skills help you excel in directing teams and improving customer satisfaction. These skills and qualifications are crucial for ensuring efficient service delivery, fostering high-performing teams, and achieving organizational goals.

How does a service director typically collaborate with other departments to ensure high-quality customer service?

A Service Director works closely with departments such as sales, operations, and technical support to align service delivery with overall business goals. They regularly communicate with these teams to address customer feedback, resolve escalated issues, and implement process improvements. This collaborative approach helps ensure that customer needs are met efficiently and that service standards are consistently maintained across the organization. Building strong interdepartmental relationships is key to overcoming challenges and driving customer satisfaction.

What is the difference between Service Director vs Service Manager?

AspectService DirectorService Manager
ResponsibilitiesOversees multiple service departments, develops strategic plans, manages budgets, and leads large teams.Manages daily service operations, supervises staff, and ensures customer satisfaction within a specific service area.
CredentialsTypically requires a bachelor’s degree in business, management, or related field; experience in service leadership roles.Usually requires a bachelor’s degree or relevant experience in service or customer support roles.
Work EnvironmentCorporate offices, large service facilities, or multi-location organizations.Service centers, customer support centers, or on-site service locations.

The main difference between a Service Director and a Service Manager lies in scope and strategic focus. Service Directors oversee multiple departments and develop long-term strategies, while Service Managers focus on daily operations and customer satisfaction within specific areas.

How do you become a service director?

To become a service director, candidates typically need several years of experience in customer service, operations, or management roles, along with strong leadership and communication skills. A bachelor's degree in business, management, or a related field is often required, and some employers may prefer candidates with industry-specific certifications or advanced degrees. Progression usually involves advancing through supervisory or managerial positions before qualifying for a service director role.
More about Service Director jobs

What are the most commonly searched types of Service jobs in Butler, PA?

The most popular types of Service jobs in Butler, PA are:

What job categories do people searching Service Director jobs in Butler, PA look for?

The top searched job categories for Service Director jobs in Butler, PA are:

What cities near Butler, PA are hiring for Service Director jobs?

Cities near Butler, PA with the most Service Director job openings:

Service Director jobs near you
Infographic showing various Service Director job openings in Butler, PA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $92,562 per year, or $44.5 per hour.

Social Service Director

Kadima Rehabilitation & Nursing at Harmony

Harmony, PA • On-site

$48K/yr

Full-time

Posted 12 days ago

Job description

Social Service Director

Job description

The Social Service Director is responsible for to assisting in the planning, organizing, developing, and directing the overall operation of Social Services Department in accordance with current federal, state, and local standards, guidelines, regulations, our established policies and procedures, and as may be directed by the Administrator, to ensure that the medically related emotional and social needs of residents are met/maintained on an individual basis.

Job Responsibilities:

  • Orients resident and family to nursing center, helping both adjust to new environment.
  • Develop a social history on each resident.
  • Develop social assessment and care plan, which identifies medically related social and emotional problems and needs with realistic goals and specific actions to be taken.
  • Answer inquiries of admission and provide tours to prospective family members/residents.
  • Be actively involved in pre-admission and admissions processes.
  • Interviews resident/family as necessary and in private setting.
  • Ability to listen and act compassionately with residents/family members; must be able to work on own and maintain job related jobs.
  • Prepares and completes social service documentation in timely manner.
  • Assures that notes are informative and descriptive of services provided and of residents’ responses to services.
  • Participate in resident care plan conference and is active member of care plan team.
  • Assist in arranging transportation as needed.
  • Refer resident/family member to appropriate social service agencies when facility does not provide services or needs of resident.
  • Document residents’ behavioral and psychosocial status.
  • Conducts discharge planning conferences with resident, family, and appropriate staff.
  • Evaluates resident’s potential for safest and most appropriate discharge plan.
  • Utilizes available resources to ensure smooth transition to community upon discharge.
  • Receives complaints from residents and families, forwarding complaints to appropriate staff to ensure resolution.
  • Documents complaints.
  • Follows facility policies and procedures.
  • Serves to reinforce to residents and families the facility’s desire to deliver highest quality of care.
  • Develops a community resource file and establishes contact with new providers.
  • Identify and promote a supportive family or surrogate network.
  • Provide individual and group help for family and residents at all times of adjustment, crisis, or particular need.
  • Provide intense, frequent and short-term therapeutic groups in areas of adjustment, remediation, and self-help skills.
  • Establish and assure growth of separate volunteer program designed to meet specific social service needs.
  • Work with administration and staff to enable fully functioning and self-determining Family Counsel to flourish.
  • In absence of Admissions Director, may answer inquiries from community including, but not limited to, admission process, availability of beds and schedule of fees.
  • Distributes pre-admission packets and assists with tours of facility as needed.

Education and Qualifications:

  • Must possess at a minimum a Bachelor’s Degree from accredited school in Social Work or related field.
  • Previous long-term care experience is desirable.
  • Past supervisory experience preferred.
  • Computer experience preferred.

 “We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”