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Service Desktop Support Jobs (NOW HIRING)

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

Provide Tier II client support for hardware, software, and network services. * Resolve Tier II escalation tickets by troubleshooting IT hardware and software issues, including laptops, desktops ...

Neurealm, Inc.

Desktop Support

Fridley, MN · On-site

... service requests, coordinate with remote support teams, and maintain high service availability ... Provide onsite support for desktops, laptops, workstations, printers, scanners, and peripheral ...

LRS

Desktop Support

$18 - $28/hr

Troubleshoot and resolve complex incidents and service requests. Support the installation, maintenance, testing, and deployment of desktop hardware and software. Maintain operating system currency ...

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Service Desktop Support information

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How much do service desktop support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for service desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a service desktop support?

Service Desktop Support specialists are IT professionals who provide technical assistance and support to users experiencing issues with their computers, software, or related technology. They handle tasks such as troubleshooting hardware and software problems, installing and configuring systems, and guiding users through solutions. Often, they serve as the first point of contact for employees needing technical help within an organization and may work remotely or onsite. Their goal is to ensure smooth operation of desktops and related devices to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as a service desktop support professional?

To thrive as a Service Desktop Support professional, you need strong technical troubleshooting skills, knowledge of operating systems, hardware, and networking, typically supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote desktop tools, ticketing systems such as ServiceNow or Jira, and basic scripting is often required. Excellent communication, patience, and problem-solving abilities are standout soft skills for effectively assisting users and managing stressful situations. These competencies are vital for ensuring efficient issue resolution, minimizing downtime, and maintaining user productivity.

What are some common challenges service desktop support professionals face, and how can these be managed effectively?

Service Desktop Support professionals often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing multiple support tickets simultaneously, and communicating technical solutions to non-technical users. Staying organized, prioritizing tasks, and maintaining clear communication are essential for handling these situations effectively. Additionally, keeping up-to-date with the latest technologies and company systems can help address issues more efficiently and provide better user support.

What is the difference between Service Desktop Support vs Help Desk Technician?

AspectService Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user devices, troubleshooting hardware/softwareHelp desk, remote support, ticketing systems
Employer & IndustryIT departments, corporate, governmentIT support centers, corporate, service providers

Service Desktop Support and Help Desk Technician roles often overlap, but Service Desktop Support typically involves more hands-on hardware troubleshooting and on-site support, while Help Desk Technicians focus on remote issue resolution and ticket management. Both roles require similar certifications and are essential in IT support environments.

What cities are hiring for Service Desktop Support jobs?

Cities with the most Service Desktop Support job openings:

What are popular job titles related to Service Desktop Support jobs?

For Service Desktop Support jobs, the most frequently searched job titles are:

Service Desktop Support jobs near you

Desktop Support in Middletown, Connecticut

Middletown, CT • On-site

Desktop & Depot Support
See more jobs at Desktop & Depot Supportexternal

$17 - $25/hr

Full-time

Medical, Retirement

Re-posted 18 days ago

Key responsibilities

  • Provide workstation software break fix support, including imaging and asset recovery.

  • Perform IMAC tasks such as PC installs, moves, adds, and changes, and support printer and client center (tech bar) support.

  • Manage IT service updates and other client support duties to maintain workstation operations and customer satisfaction.

Job description

Description:

Are you looking to take the next step in your IT Career? Let's chat and see if we are a good match!


Opportunity:

Virtual Service Operations is searching for highly motivated and career-driven individuals to join our growing team as Desktop Support in Middletown, Connecticut. In this role you would be a part of our growing relationship with one of our great clients and have responsibilities in Desktop Support such as:

  • Provide Workstation Software Break Fix support
  • IMAC – PC Install, Moves, Adds and Changes
  • Image Loads
  • Asset Recovery
  • Asset tagging
  • Printer Support
  • Client Center (Tech Bar) Support
  • IT Service Management Updates
  • Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualifications:

  • Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires
  • Knowledge of PC Imaging
  • Experience with change management and incident management
  • Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Preferred Qualifications:

  • Certified Dell Technician
  • Expertise in Inventory Control
Requirements:
  • Must be within driving distance of Middletown, Connecticut, and willing to work onsite
  • Please note that pursuant to a government contract, this specific position requires U.S. citizenship status
  • Must be able to lift up to 40 lbs
  • Must be able to stand or walk for extended periods of time
  • Must be able to walk up and down stairs or ramps
  • Must be able to kneel and work under desks or in confined spaces
  • This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes

What is Important to Us:

  • You are an excellent communicator in writing and speaking.
  • You have the ability to work independently but also value teamwork.
  • Your problem-solving skills are excellent.
  • You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
  • You seek a community of virtue-centered co-workers and clients.

What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. We provide ongoing learning and development opportunities to foster continuous growth.


More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers