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Service Desktop Support Jobs (NOW HIRING)

Apolis

Desktop Support- Field Services

Joplin, MO · On-site

Field Services / Desktop Support Engineer * Location: Onsite - Joplin, MO * Tax Term (W2, C2C): W2 ... Collaborate with service desk teams to handle escalations and provide technical guidance.

Cliff Services Inc

Desktop Support

Phoenix, AZ · On-site

$25/hr

Position Desktop Support Location: Phoenix, AZ Pay Rate: $25/hr on W2 We are seeking a Desktop ... Strong customer service, problem-solving, and communication skills are essential.

TekCommands Inc

Desktop support

Riverton, KS · On-site

$15.50 - $19.75/hr

Desktop Support * Endpoint Management (SCCM, Microsoft Intune, MECM, Workspace ONE, Jamf, etc ... Collaborate with Service Desk, Network, and Application teams. * Maintain technical documentation ...

Nityo Infotech

Desktop Support

Center Valley, PA · On-site

Ensure prompt and accurate customer service and increase client satisfaction. Responsibilities ... as a Desktop Support Engineer, Technical Support Engineer, or similar role * • Hands-on ...

STI

Desktop Support

Trenton, NJ · On-site

$23.25 - $31.25/hr

Role: Desktop Support Location: Trenton, NJ Duration: Long-Term contract Onsite Description ... Provide excellent customer service as defined in the client service level agreement and ...

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How much do service desktop support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service desktop support in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is a service desktop support?

Service Desktop Support specialists are IT professionals who provide technical assistance and support to users experiencing issues with their computers, software, or related technology. They handle tasks such as troubleshooting hardware and software problems, installing and configuring systems, and guiding users through solutions. Often, they serve as the first point of contact for employees needing technical help within an organization and may work remotely or onsite. Their goal is to ensure smooth operation of desktops and related devices to minimize downtime and maintain productivity.

What are the key skills and qualifications needed to thrive as a service desktop support professional?

To thrive as a Service Desktop Support professional, you need strong technical troubleshooting skills, knowledge of operating systems, hardware, and networking, typically supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with remote desktop tools, ticketing systems such as ServiceNow or Jira, and basic scripting is often required. Excellent communication, patience, and problem-solving abilities are standout soft skills for effectively assisting users and managing stressful situations. These competencies are vital for ensuring efficient issue resolution, minimizing downtime, and maintaining user productivity.

What are some common challenges service desktop support professionals face, and how can these be managed effectively?

Service Desktop Support professionals often encounter challenges such as troubleshooting a wide variety of hardware and software issues, managing multiple support tickets simultaneously, and communicating technical solutions to non-technical users. Staying organized, prioritizing tasks, and maintaining clear communication are essential for handling these situations effectively. Additionally, keeping up-to-date with the latest technologies and company systems can help address issues more efficiently and provide better user support.

What is the difference between Service Desktop Support vs Help Desk Technician?

AspectService Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL Foundation
Work EnvironmentOn-site, user devices, troubleshooting hardware/softwareHelp desk, remote support, ticketing systems
Employer & IndustryIT departments, corporate, governmentIT support centers, corporate, service providers

Service Desktop Support and Help Desk Technician roles often overlap, but Service Desktop Support typically involves more hands-on hardware troubleshooting and on-site support, while Help Desk Technicians focus on remote issue resolution and ticket management. Both roles require similar certifications and are essential in IT support environments.

What cities are hiring for Service Desktop Support jobs?

Cities with the most Service Desktop Support job openings:

What are popular job titles related to Service Desktop Support jobs?

For Service Desktop Support jobs, the most frequently searched job titles are:

Service Desktop Support jobs near you

Desktop Support- Field Services

Joplin, MO • On-site

Apolis
See more jobs at Apolisexternal

Other

Re-posted 17 days ago

Job description

  • Job Title: Field Services / Desktop Support Engineer
  • Location: Onsite – Joplin, MO
  • Tax Term (W2, C2C): W2
  • Job Type (Permanent/Contract): Contract
  • Duration: 6 months

Description:

We are seeking a skilled Field Services / Desktop Support Engineer to provide onsite technical support for enterprise users. The ideal candidate will have strong experience in desktop support, endpoint management, software deployment, and desktop patching. The role requires hands-on troubleshooting of hardware, operating systems, applications, and endpoint configurations while ensuring a secure and reliable desktop environment.

Role and Responsibilities:

  • Provide advanced onsite desktop support by diagnosing and resolving hardware and operating system incidents.
  • Troubleshoot software issues, configuration conflicts, and workstation problems using remote and enterprise support tools.
  • Implement standardized desktop images and configuration baselines to ensure consistent performance and security.
  • Administer endpoint management platforms to deploy software packages, patches, and configuration updates.
  • Perform desktop patching and ensure endpoints remain current with required updates.
  • Monitor desktop environment health through centralized dashboards and logs.
  • Identify incident trends and recommend preventive improvements.
  • Collaborate with service desk teams to handle escalations and provide technical guidance.
  • Document desktop procedures, knowledge articles, troubleshooting steps, and resolutions.
  • Perform root cause analysis for recurring desktop issues and recommend sustainable solutions.
  • Coordinate with network and application teams to resolve endpoint connectivity and application issues.
  • Perform asset management activities, including workstation lifecycle tracking, hardware validation, and software license verification.
  • Apply endpoint security controls and assist with vulnerability remediation and compliance activities.
  • Provide in-person support and manage walk-up requests in an onsite environment.
  • Evaluate desktop tools, automation opportunities, and processes to improve support efficiency.

Required Skills:

  • Strong Desktop Support experience.
  • Hands-on experience with Endpoint Management Platforms for software deployment, patch management, inventory, and policy enforcement.
  • Strong Desktop Patching experience.
  • Advanced knowledge of Windows workstation operating systems.
  • Experience with hardware, software, application, and operating system troubleshooting.
  • Experience with endpoint configuration and user profile management.
  • Knowledge of endpoint security, encryption, compliance, and protection tools.
  • Experience with software distribution and configuration management.
  • Familiarity with scripting or automation for desktop support tasks.
  • Strong troubleshooting and root cause analysis skills.
  • Excellent communication skills with technical and non-technical users.
  • Ability to provide hands-on onsite and walk-up support.

Qualifications:

  • Bachelor''s degree in Information Technology, Computer Science, or a related discipline, or equivalent experience.
  • Experience supporting enterprise desktop environments.
  • Experience working with endpoint management and patch management technologies.
  • Strong customer service and communication skills.
  • Ability to work onsite and collaborate closely with local technical and business teams.
  • Must be local to Joplin, MO and available for onsite work.

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