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Service Desk Technician 1 Jobs in Brooklyn, NY (NOW HIRING)

Provision People

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

Leverage your strong customer service skills to troubleshoot a wide range of issues (password ... Network layers 1-3 troubleshooting * Email security and client education * M365/Google Admin ...

Baringa

Senior Service Desk Technician

Manhattan, NY · Hybrid

$75K - $85K/yr

Senior Service Desk Technician New York, USA Baringa is a global consulting firm that partners with ... one of the World's Best Management Consulting Firms. Our Technology Team Are Looking For An ...

Matheson Inc.

Service Desk Technician - Warren

Warren, NJ · On-site

$21.25 - $29/hr

... experienced technician. Record, track, and document the Service Desk request problem-solving ... Position Requirements Certifications in MSCS, MSCE, A+, or 1 to 3 years working experience in the ...

Baringa

Senior Service Desk Technician

New York, NY · On-site

$75K - $85K/yr

... one of the World's Best Management Consulting Firms. Our Technology team are looking for an experienced Senior Service Desk Analyst to join the team. Baringa has grown so fast, and it continues to ...

Ardent

Service Desk Lead

New York, NY · On-site

Supervise and support Service Desk Technicians, including task assignment, performance oversight, and escalation management. * Manage user account provisioning, identity and access management, and ...

Ardent

Service Desk Lead

New York, NY · On-site

Supervise and support Service Desk Technicians, including task assignment, performance oversight, and escalation management. * Manage user account provisioning, identity and access management, and ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

TITLE: HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with ... Law firm or professional service firm background a plus * Potential for travel to other offices as ...

Nebulon Dynamics Limited

Help Desk Technician

Manhattan, NY · On-site

$22 - $29.75/hr

About the job Help Desk Technician Nebulon Dynamics Limited Who We Are: At Nebulon Dynamics , we ... Customer-Centric Service: * Ensure every interaction is positive, professional, and solution ...

Care Network

Help Desk Technician

Valley Stream, NY

$21 - $28.25/hr

We are looking for a competent full time Helpdesk technician to provide support both remotely and ... Knowledge of ConnectWise service desk, and ConnectWise automate a plus This is a full time position

PCR Systems, Inc

Help Desk Technician

Long Branch, NJ · On-site

$19.75 - $26.75/hr

PCR Systems, Inc., a well-established IT outsourcing company for over 30 years, is seeking a Help Desk Technician for one of our hospitals in Long Branch, New Jersey. Job Details: * Qualified ...

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Service Desk Technician 1 information

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$11

$25

$38

How much do service desk technician 1 jobs pay per hour?

As of May 28, 2026, the average hourly pay for service desk technician 1 in Brooklyn, NY is $25.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.32 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Technician 1 vs Service Desk Technician 2?

AspectService Desk Technician 1Service Desk Technician 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, 0-1 yearMid-level, 1-3 years
Work EnvironmentHelp desk, call center, on-site supportHelp desk, remote support, on-site support
ResponsibilitiesBasic troubleshooting, ticket loggingAdvanced troubleshooting, escalation handling

The main difference between Service Desk Technician 1 and Service Desk Technician 2 lies in experience, certifications, and responsibilities. Service Desk Technician 2 typically has more experience and handles more complex issues, while Service Desk Technician 1 focuses on basic support tasks.

What are popular job titles related to Service Desk Technician 1 jobs in Brooklyn, NY? For Service Desk Technician 1 jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Service Desk Technician 1 jobs in Brooklyn, NY look for? The top searched job categories for Service Desk Technician 1 jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Service Desk Technician 1 jobs? Cities near Brooklyn, NY with the most Service Desk Technician 1 job openings:
Service Desk Technician 1 jobs near you
Service Desk Technician

Service Desk Technician

Eliassen Group

New York, NY

$28 - $32/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Description:

Onsite in New York, NY

Our client seeks a Service Desk professional to provide first level support for employees at the NYC headquarters tech bar and remote users. The role will handle ticket triage, device support, and AV/conference room setup while documenting resolutions. The position requires strong macOS support capabilities, basic Windows familiarity, and comfort assisting with live events and evening game coverage as needed.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $28.00 to $32.00/hr. w2

JN -052026-106743

#LI-JS1


Responsibilities:
  • Provide first level technical support to internal employees both onsite and remote.
  • Manage and respond to support tickets across the NYC office, including password resets, software installs, updates, and basic remote troubleshooting.
  • Assist with conference room and AV setup and troubleshooting.
  • Support town halls and other onsite events as needed.
  • Troubleshoot and maintain printers and peripherals.
  • Assist with asset management, including setup, tracking, and end of life processes.
  • Help with basic network troubleshooting such as Wi‑Fi connectivity and device access.
  • Escalate more complex issues to senior team members when needed.
  • Document issues and resolutions in the ticketing system.

Experience Requirements:
  • Experience supporting Apple hardware and macOS.
  • Basic knowledge of Windows environments (preferred).
  • Familiarity with ticketing systems (preferred).
  • Interest in AV systems and live production support.
  • Flexibility to support Wednesday evening game coverage when needed.

Recruitment Transparency Notice
Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (noreply@eliassen.com, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:

· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc.

· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group.

If you have any indication of fraudulent activity, please contact fraud@eliassen.com.

About Eliassen Group:
Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.
Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.
Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Eliassen Group logo

About Eliassen Group

Sourced by ZipRecruiter

Eliassen Group provides strategic consulting and talent solutions to drive our clients' innovation and business results. Our purpose is to positively impact the lives of our employees, clients, consultants, and the communities in which we operate. Leveraging over 30 years of success, our expertise in talent solutions, life sciences consulting, Agile consulting, cloud services, risk management, business optimization, and managed services enables us to partner with our clients to execute their business strategy and scale effectively. Headquartered in Reading, MA, and with offices from coast to coast, Eliassen Group offers local community presence and deep networks, as well as national reach.

Industry

It services

Company size

5,001 - 10,000 Employees

Headquarters location

Reading, MA, US

Year founded

1989

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