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Remote Junior Help Desk Technician Jobs in Brooklyn, NY

About the job Remote Junior Software Engineer We are looking for someone who has strong experience ... Key Accountabilities Participate in cultivating a helpful, team-oriented environment by mentoring ...

Responsibilities * Provide phone support and remote remediation for workstation issues ... Provide help desk support including analyzing and resolving end-user issues Skills & Experience

Remote Tier 1 IT Help Desk Analyst

Brooklyn, NY · Remote

$21.75 - $29.50/hr

A leading consulting firm is seeking a remote Tier I Service Desk Analyst to provide technical support for the Honeywell contract. Candidates should have technical support experience and excellent ...

Analyst, Deal Desk

New York, NY · Remote

$22.50 - $30.75/hr

US-Remote Reports to: Director, Sales Program Management About the Team: The Revenue Operations ... Help maintain team SLAs for timely changes * Assist sales teams in designing quotes and contracts ...

Amplitude is the leading AI analytics platform, helping over 4,700 customers--including Atlassian ... This role is remote, with a preference for candidates based in the Eastern Time Zone to enable ...

Analyst, Deal Desk

Manhattan, NY · On-site +1

$67K - $84K/yr

New York/US-Remote Reports to: Director, Sales Program Management About The Team The Revenue ... What You'll Do Deal Structuring & Review Help maintain team SLAs for timely changes Assist sales ...

... and document the help desk request problem-solving process, including all successful and ... Perform remote fixes at the desktop level, including installing and upgrading software ...

Remote / Flexible Type: Full-Time Starting Salary: Commensurate with experience Hours : Must be ... Set up and manage the help desk platform (Freshdesk, Zendesk, or similar) * Create efficient ticket ...

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Remote Junior Help Desk Technician information

See Brooklyn, NY salary details

$13

$24

$35

How much do remote junior help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote junior help desk technician in Brooklyn, NY is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Junior Help Desk Technician, and why are they important?

To thrive as a Remote Junior Help Desk Technician, you need foundational IT knowledge, troubleshooting abilities, and usually a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important for daily tasks. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues remotely. These skills ensure prompt, clear support and maintain user productivity in a remote environment.

What are some common challenges faced by Remote Junior Help Desk Technicians, and how can they be overcome?

Remote Junior Help Desk Technicians often face challenges such as troubleshooting technical issues without being physically present, managing multiple support tickets simultaneously, and maintaining clear communication with users and team members. To overcome these challenges, it's important to develop strong problem-solving skills, utilize remote access tools effectively, and stay organized with ticketing systems. Regular check-ins with colleagues and proactive communication can also help ensure that issues are resolved efficiently and users feel supported.

What is a Remote Junior Help Desk Technician?

A Remote Junior Help Desk Technician is an entry-level IT professional who provides technical support and troubleshooting assistance to users, typically via phone, email, or chat, while working from a remote location. They handle basic issues such as password resets, software installation, and connectivity problems, escalating more complex issues to senior staff. This role is ideal for those starting their career in IT, as it offers valuable hands-on experience with various technologies and customer service skills. Remote positions allow technicians to support users from different locations, making flexibility and clear communication essential.

What is the difference between Remote Junior Help Desk Technician vs Remote IT Support Specialist?

AspectRemote Junior Help Desk TechnicianRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, troubleshooting, user supportNetwork, hardware, software support, more technical tasks
Employer UsageIT service providers, small to medium businessesLarge corporations, managed service providers

The Remote Junior Help Desk Technician typically handles basic user support and troubleshooting, requiring foundational certifications like CompTIA A+. In contrast, the Remote IT Support Specialist often performs more advanced technical tasks, including network and hardware support, and may hold additional certifications. Both roles are remote, serve similar industries, and focus on IT support, but the Specialist role involves a broader skill set and more complex responsibilities.

What are popular job titles related to Remote Junior Help Desk Technician jobs in Brooklyn, NY? For Remote Junior Help Desk Technician jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Remote Junior Help Desk Technician jobs in Brooklyn, NY look for? The top searched job categories for Remote Junior Help Desk Technician jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Remote Junior Help Desk Technician jobs? Cities near Brooklyn, NY with the most Remote Junior Help Desk Technician job openings:

Remote Junior Software Engineer

Angenex

Jersey City, NJ • Remote

Full-time

This job post has expired today. Applications are no longer accepted.


Job description

About the job Remote Junior Software Engineer We are looking for someone who has strong experience developing micro services that expose standards based RESTFul API, developing in Java and GoLang, and be able to create detailed designs and effort estimations with work breakdowns. You should also have experience with AWS Cloud Native technologies using AWS Cognito, AWS SNS, AWS SQS, AWS KMS, AWS RDS, Aurora PostGres, and Lambda and have experience in the Financial and Insurance sector. Previous payments Integration experience would be beneficial as well.

If you have a passion for developing high availability and scalability architectures and have the skills described above, we want to hear from you! Key Accountabilities Participate in cultivating a helpful, team-oriented environment by mentoring and coaching junior developers. Work with Project Management team to provide estimation of development efforts and activities breakdown.

Implement and improve code reviewing process to optimize the development workflow, i.e. help institute automated static code scanning within the development workflow. Responsible for documenting detailed technical designs based on system designs provided by the systems engineer.

Take pride and ownership of designing, developing and unit testing micro-services using a combination of Java and GoLang within an AWS driven platform. Verify accuracy and completeness of programs by preparing sample data and unit testing components. Strive to ensure upkeep of technical knowledge and expertise in AWS technologies through self-learning and certifications.

Analyze and solve problems that are complex and may be routine in nature, requiring varied responses depending on the situation. Interact with peers before updating supervisors, interaction will often be with management levels at the client and/or within Dream Payments. Receive minimal instruction on daily work tasks and moderate level of instruction on new assignments.

Participate in design, JAD and RAD sessions with senior developers. Responsible for deployment of code and environments as needed. Responsible for the development and deployment build scripts.

Participate in production support activities for troubleshooting and investigating issues. Look for opportunities to continuously improve development workflow and suggest optimization opportunities for improvement to the team. Ensure assigned tasks are completed and delivered within the project timelines, working overtime as needed.

Basic Qualifications 5+ years of experience with programming languages such as Java, Python, and Golang. Working knowledge of software architecture and design patterns. Experience with using IDEs such as IntelliJ IDEA, Visual Studio, or Eclipse.

5+years of experience with AWS Cloud computing services such as Lambda, CloudFormation, API Gateway, S3, SQS, DynamoDB, etc. Working knowledge of Linux/Unix systems. Working knowledge of bash/shell scripting.

1+ years of experience with SQL scripting and working with one of the following databases: MySQL, DynamoDB, or Postgresql. 3+ years of experience with developing and using RESTful/SOAP Web Services. 1+ years of experience with using version control tools such as SVN/GIT.

1+ years of experience with using Docker/Fargate/Kubernetes container management platforms. Professional Skill Requirements University degree in Software Engineering, Computer Science, or any other equivalent degree preferred. Proven success in contributing to a team-oriented environment.

Proven ability to communicate and work with an offshore/remote team. Proven ability to work creatively and analytically in a problem‐solving environment. Desire to work in an information systems environment.

Excellent leadership, communication (written and oral) and interpersonal skills. Basic knowledge or experience with various SDLC methods like Iterative or traditional waterfall. Familiar with Agile, Scrum, Iterative and Waterfall Development and project methodologies.

NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Dream Payments reserves the right to modify and change responsibilities and duties herein without notice. **Due to a high volume of applicants, only successful candidates will be contacted.

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