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Remote Junior Help Desk Technician Jobs in Brooklyn, NY

BairesDev

IT Support Analyst - Remote Work

Manhattan, NY · On-site +1

... Help Desk team and provide technical support and advice to IT users. This is an excellent opportunity to be one of the key members of our Engineering team and position yourself for unique career ...

Magna5

Tier 2 Systems Engineer - NY

New York, NY · On-site +1

Mentor Tier 1 technicians and help elevate overall team capability. * Provide feedback to improve ... Remote support tools and RMM/monitoring platforms. * Solid understanding of TCP/IP networking ...

PEX

Junior Implementation Specialist

Manhattan, NY · On-site +1

$60K - $65K/yr

You will also help shape the future of our onboarding experience by documenting workflows ... Your Space: 100% remote work flexibility * Your Future: Competitive 401(k) matching program

BLACKCLOAK

Technical Success Specialist

Manhattan, NY · Remote

... p desk role (or a combination of these) Experience in areas such as cybersecurity, privacy ... in a remote environment with a high degree of autonomy, as well as the ability to work under ...

BlackCloak

Technical Success Specialist

Manhattan, NY · Remote

$55K - $70K/yr

BlackCloak is seeking a dynamic individual with IT help desk and customer support experience to ... Ability to operate independently in a remote environment with a high degree of autonomy, as well as ...

Personified Tech

Client Support Technician

New York, NY · On-site +1

$65K - $75K/yr

About the Role The Client Support Technician full-time role assists in running day-to-day ... At least 2 years of Mac & Windows help desk experience, or 3+ years of experience in customer ...

AdQuick

Customer Support Specialist

New York, NY · Remote

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar) * Patience and ...

AdQuick

Customer Support Specialist

New York, NY · Remote

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar) * Patience and ...

AdQuick

Customer Support Specialist

New York, NY · On-site +1

$80K - $85K/yr

Customer Support Specialist Location: [Remote] Reports to: [Senior Manager, Technical Operations ... Experience with a help desk tool (Zendesk, Intercom, Front, HubSpot, or similar) * Patience and ...

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Remote Junior Help Desk Technician information

See Brooklyn, NY salary details

$13

$24

$35

How much do remote junior help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for remote junior help desk technician in Brooklyn, NY is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Junior Help Desk Technician, and why are they important?

To thrive as a Remote Junior Help Desk Technician, you need foundational IT knowledge, troubleshooting abilities, and usually a relevant certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and basic networking concepts is important for daily tasks. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues remotely. These skills ensure prompt, clear support and maintain user productivity in a remote environment.

What are some common challenges faced by Remote Junior Help Desk Technicians, and how can they be overcome?

Remote Junior Help Desk Technicians often face challenges such as troubleshooting technical issues without being physically present, managing multiple support tickets simultaneously, and maintaining clear communication with users and team members. To overcome these challenges, it's important to develop strong problem-solving skills, utilize remote access tools effectively, and stay organized with ticketing systems. Regular check-ins with colleagues and proactive communication can also help ensure that issues are resolved efficiently and users feel supported.

What is a Remote Junior Help Desk Technician?

A Remote Junior Help Desk Technician is an entry-level IT professional who provides technical support and troubleshooting assistance to users, typically via phone, email, or chat, while working from a remote location. They handle basic issues such as password resets, software installation, and connectivity problems, escalating more complex issues to senior staff. This role is ideal for those starting their career in IT, as it offers valuable hands-on experience with various technologies and customer service skills. Remote positions allow technicians to support users from different locations, making flexibility and clear communication essential.

What is the difference between Remote Junior Help Desk Technician vs Remote IT Support Specialist?

AspectRemote Junior Help Desk TechnicianRemote IT Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelp desk, troubleshooting, user supportNetwork, hardware, software support, more technical tasks
Employer UsageIT service providers, small to medium businessesLarge corporations, managed service providers

The Remote Junior Help Desk Technician typically handles basic user support and troubleshooting, requiring foundational certifications like CompTIA A+. In contrast, the Remote IT Support Specialist often performs more advanced technical tasks, including network and hardware support, and may hold additional certifications. Both roles are remote, serve similar industries, and focus on IT support, but the Specialist role involves a broader skill set and more complex responsibilities.

What are popular job titles related to Remote Junior Help Desk Technician jobs in Brooklyn, NY? For Remote Junior Help Desk Technician jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Remote Junior Help Desk Technician jobs in Brooklyn, NY look for? The top searched job categories for Remote Junior Help Desk Technician jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Remote Junior Help Desk Technician jobs? Cities near Brooklyn, NY with the most Remote Junior Help Desk Technician job openings:
Remote Junior Help Desk Technician jobs near you

Identity Consultant

Trinity Technology Solutions

New York, NY • Remote

Contractor

Posted 29 days ago

Job description

The following requirements are MANDATORY.
• Creation and management of user accounts, home folders and network shares.
• Provide timely response and follow-up for day-to-day Help Desk tickets and support issues.
• Active Directory account, group and OU maintenance.
• Maintain existing scripts and automated jobs.
• Provide support for account and access related issues.
• Maintain documentation and runbooks for the Identity Management department.
• License management and assignment for Office 365.
• Maintain Group Policies.
• Maintain the Identity Management and Account Request Systems.
 
 
Required Qualifications
• Associates degree or 2+ years’ experience in Information Technology.
• Excellent customer service skills.
• Excellent analytical skills are essential for this job. The candidate must be able to troubleshoot identity and access issues quickly by identifying sources of problems.
• The candidate must be detail oriented and have strong organizational skills.
• Excellent oral and written communication skills and the ability to work well in a team environment are essential.
 
 
• 2 or more years’ experience in Active Directory Management.
• 2 or more years’ experience in user account administration.
• Ability to write and/or edit scripts.
• Familiar with Clinical User Access with but not limited to Cerner, Eclipsys and PACS.
• Familiar with Vendor remote connection software similar to Securelink.