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Service Desk Technician 1 Jobs in Brooklyn, NY (NOW HIRING)

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $50K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for ... 1 full year of service. * You will be placed at our Fair Lawn, NJ office. Please do not apply if ...

Five Rivers IT

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $50K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for ... 1 full year of service. * You will be placed at our Fair Lawn, NJ office. Please do not apply if ...

Five Rivers IT, Inc.

Service Desk Technician

Fair Lawn, NJ · On-site

$40K - $50K/yr

Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for ... 1 full year of service. * You will be placed at our Fair Lawn, NJ office. Please do not apply if ...

Dynamix.tv

Service Desk Technician

Manhattan, NY · On-site

The Level 2 Support Technician acts as a bridge between Level 1 support and more specialized IT teams, ensuring timely resolution of complex issues. Your Profile Your profile as Service Desk ...

Yale University

Service Desk Technician

New York, NY · On-site

SERVICE DESK TECHNICIAN ( Only W2 Consultants) Location: Long Island city, NY Duration: Long Term Responsibilities : * Address Service Desk phone and email requests, generating, resolving and routing ...

SageSure

IT Service Desk Technician I

Jersey City, NJ · On-site

We're looking for someone who has: * 1-3 years of previous experience as an IT Service Desk Technician * Basic networking and hardware skills * Microsoft 365,Windows, and Mac operating systems skills

PathStone

Service Desk Technician

Brooklyn, NY · On-site

$65K - $85K/yr

Service Desk Technician Company Description: Pathstone is a growing wealth management firm serving ultra-high net worth families, single family offices, foundations, and endowments. We are united by ...

Vets, Inc

Service Desk Technician

Manhattan, NY · On-site

... Field Technician in New York City, NY. Responsibilities: Service Desk Administrator ... Must have advanced experience in at least one or more technical specialties Education, Experience ...

VETS

Service Desk Technician

Manhattan, NY · On-site

... Field Technician in New York City, NY. Responsibilities: Service Desk Administrator ... Must have advanced experience in at least one or more technical specialties Education, Experience ...

SageSure

IT Service Desk Technician I

Jersey City, NJ · On-site

Required : • 1-3 years of previous experience as an IT Service Desk Technician • Basic networking and hardware skills • Microsoft 365, Windows, and Mac operating systems skills • Outstanding ...

SageSure

IT Service Desk Technician I

Jersey City, NJ · On-site

We're looking for someone who has: * 1-3 years of previous experience as an IT Service Desk Technician * Basic networking and hardware skills * Microsoft 365, Windows, and Mac operating systems ...

PathStone

Service Desk Technician

Manhattan, NY · On-site

$65K - $85K/yr

Proficient in using service desk tools such as Service Desk Plus, Jira Service Desk, or Zendesk. * Ability to follow instructions, be a team player, handle stress, meet tight deadlines, demonstrate ...

Pathstone

Service Desk Technician

Manhattan, NY · On-site

$65K - $85K/yr

Proficient in using service desk tools such as Service Desk Plus, Jira Service Desk, or Zendesk. * Ability to follow instructions, be a team player, handle stress, meet tight deadlines, demonstrate ...

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Service Desk Technician 1 information

See Brooklyn, NY salary details

$11

$25

$38

How much do service desk technician 1 jobs pay per hour?

As of May 27, 2026, the average hourly pay for service desk technician 1 in Brooklyn, NY is $25.12, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $28.32 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Technician 1 vs Service Desk Technician 2?

AspectService Desk Technician 1Service Desk Technician 2
CertificationsBasic IT certifications (e.g., CompTIA A+)Advanced certifications (e.g., Network+, Microsoft Certified)
ExperienceEntry-level, 0-1 yearMid-level, 1-3 years
Work EnvironmentHelp desk, call center, on-site supportHelp desk, remote support, on-site support
ResponsibilitiesBasic troubleshooting, ticket loggingAdvanced troubleshooting, escalation handling

The main difference between Service Desk Technician 1 and Service Desk Technician 2 lies in experience, certifications, and responsibilities. Service Desk Technician 2 typically has more experience and handles more complex issues, while Service Desk Technician 1 focuses on basic support tasks.

What are popular job titles related to Service Desk Technician 1 jobs in Brooklyn, NY? For Service Desk Technician 1 jobs in Brooklyn, NY, the most frequently searched job titles are:
What job categories do people searching Service Desk Technician 1 jobs in Brooklyn, NY look for? The top searched job categories for Service Desk Technician 1 jobs in Brooklyn, NY are:
What cities near Brooklyn, NY are hiring for Service Desk Technician 1 jobs? Cities near Brooklyn, NY with the most Service Desk Technician 1 job openings:
Service Desk Technician 1 jobs near you

Service Desk Technician

She Recruits LLC

Hackensack, NJ • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Technician (Support Desk, Desktop Support, Helpdesk Engineer) - Tier 2
Location: Hackensack, NJ (onsite)
Job Description: We are in search of a proficient and motivated Service Desk Technician to join our team. The ideal candidate will have substantial experience in IT support and a strong dedication to delivering outstanding customer service. As a Service Desk Technician, you will be instrumental in diagnosing and resolving technical issues, ensuring that our clients receive the highest quality of support and satisfaction.
Key Responsibilities:
  • Provide Level 2 technical support to clients through phone, email, and remote assistance.
  • Diagnose and resolve complex hardware and software issues on desktops, laptops, servers, and network devices.
  • Conduct routine maintenance, updates, and patches on client systems.
  • Assist with the onboarding and offboarding process for client employees, including setting up new accounts and configuring hardware.
  • Oversee and maintain client IT infrastructure, including network switches, routers, firewalls, and wireless access points.
  • Manage and support Office 365 and other cloud-based services.
  • Maintain accurate and detailed documentation of support requests, resolutions, and client environments in the ticketing system.
  • Work closely with Level 1 support and escalate issues to Level 3 or specialized teams as needed.
  • Engage in ongoing training and development to stay updated with industry trends and technologies.
  • Provide outstanding customer service and cultivate strong relationships with clients.
Qualifications:
  • Demonstrated experience as a Level 2 Service Desk Technician or similar role in an MSP or IT support setting.
  • Strong proficiency with Windows and macOS operating systems.
  • Expertise in troubleshooting hardware, software, and network issues.
  • Experience with Active Directory, DNS, DHCP, and Group Policy management.
  • Familiarity with cloud services such as Office 365, Azure, and AWS.
  • Understanding of networking principles and experience with network devices (e.g., switches, routers, firewalls).
  • Excellent communication and interpersonal skills.
  • Capability to manage multiple tasks and priorities in a dynamic environment.
  • Strong analytical and problem-solving skills.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or equivalent are advantageous.

Join our team and help us deliver exceptional IT support to our clients. If you are a motivated and skilled IT professional looking for a challenging and rewarding opportunity, we want to hear from you!

Apply