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Service Desk Provider Jobs (NOW HIRING)

Koniag Government Services

Service Desk

Vienna, VA · On-site

Service Desk Representative Kadiak LLC, a Koniag Government Services company, is seeking an ... Providing answers to general IT-related questions. * Managing the customer's ticketing queue.

Syntricate Technologies

Service Desk

Columbus, OH · On-site

Syntricate Technologies is seeking a Service Desk professional to provide outstanding customer service and technical assistance. The role involves troubleshooting computer systems, hardware, and ...

MTA Headquarters

Manager, IT Service Desk

New York, NY · On-site

$160K - $189K/yr

MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Job Summary: The Manager, IT Service Desk is responsible for overseeing the organization ...

Syntricate Technologies

Service Desk

Columbus, OH · On-site

The role involves providing technical assistance and support related to computer systems, hardware, and software, as well as troubleshooting and resolving issues for end-users. Responsibilities : • ...

Syntricate Technologies

Service Desk

Columbus, OH · On-site

The Service Desk position provides outstanding customer service at all times. * The service desks role is to provide technical assistance and support related to computer systems, hardware, or ...

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How much do service desk provider jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for service desk provider in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

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Service Desk Manager (Managed Service Provider)

Los Angeles, CA

Frontline, LLC - Managed IT Services and IT Support
1 - 10 employees
Learn more about Frontline, LLC - Managed IT Services and IT Supportexternal

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

Title: Service Desk Manager 

Location: Burbank, CA - on-site (local applicants only)

Pay range: $110,000 - $130,000

About the role

Every business we support has a moment where technology gets in the way of the work. Our service desk is the team that makes that moment short. We're looking for a Service Desk Manager to own how that team runs - the queue, the dispatch, the SLAs, and the people.

Frontline is a Los Angeles managed IT services provider. We've been at this for 15+ years, we support clients across entertainment, legal, financial services, healthcare, and nonprofit, and we're rated five stars by more than 50 clients on Google. Our tagline is Worry-Free IT, and the service desk is where we earn it. https://www.frontlineinc.com

What you'll own
  • Daily operation of the service desk - intake, triage, dispatch, prioritization, escalation, and closure across every client environment
  • SLA performance: response time, resolution time, aging, backlog, and first-contact resolution
  • Ticket quality - fewer touches per ticket, clean documentation, accurate time entry
  • Dispatch and scheduling, so every technician has a full, sensible day and coverage holds through lunch, PTO, and after-hours
  • Escalation point for major incidents and for clients who are unhappy - you handle the conversation, then fix the cause
  • Weekly and monthly reporting to leadership on desk performance, with a recommendation attached to every number
  • Standard operating procedures, escalation paths, and knowledge base discipline
  • Hiring, onboarding, coaching, and performance management for the technician team
  • Onboarding new clients onto the desk without disrupting the clients already on it

Requirements

What you bring
  • 5+ years in IT service desk, application, or systems support
  • 3+ years directly managing a technical support team
  • Hands-on with a PSA/ticketing platform - Autotask, ConnectWise, Halo, ServiceNow, or similar
  • A working command of Microsoft 365, Windows, Active Directory and Entra ID, networking fundamentals, and endpoint management - enough to judge a ticket, not necessarily to solve it yourself
  • Demonstrated experience improving a metric you were handed: SLA attainment, CSAT, backlog, touches per ticket
  • Clear, calm written and verbal communication with non-technical people
  • MSP or multi-client environment experience strongly preferred
  • ITIL foundation or equivalent process background is a plus

Benefits

What we offer
  • Medical, dental, and vision
  • 401(k) with company match
  • Paid time off - vacation, sick, and holidays
  • Paid training, certification, and vendor courses
  • Stocked kitchen and weekly lunches
  • A seat where your process improvements get implemented, not filed

Apply