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Service Desk Operations Manager Jobs in Montclair, CA

EoS Fitness

Operations Manager

Jurupa Valley, CA · On-site

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

EK Associates

Be Seen First

Support Analyst (Tier 1 and Teir 2 Service Desk)

Los Angeles, CA · Remote

$55K - $65K/yr

... operational disruption. Key Responsibilities: * Provide Tier-1 and Tier-2 support for users via ... Log, track, and manage incidents and service requests using the client's ticketing system (e.g ...

Peregrine Team

Front Desk Associate

Orange, CA · On-site

$18 - $24/hr

... service and ensure smooth front desk operations. Key Responsibilities * Guest Services: Greet guests, check them in and out, and respond to inquiries. * Reservations: Manage bookings and room ...

Marriott International

Operations Manager

Irvine, CA · On-site

$28.37 - $36.54/hr

... services, front desk, housekeeping, or related professional area. OR • 2-year degree from an ... CORE WORK ACTIVITIES Supporting Operations Team • Ensures that goals are being translated to the ...

Marriott

Operations Manager

Irvine, CA · On-site

... services, front desk, housekeeping, or related professional area. OR 2-year degree from an ... CORE WORK ACTIVITIES Supporting Operations Team Ensures that goals are being translated to the team ...

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

Manage mobile device enrollment and support through Microsoft Intune and other endpoint management ... Experience supporting executive-level users and mission-critical business operations preferred.

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

$100K - $130K/yr

Manage mobile device enrollment and support through Microsoft Intune and other endpoint management ... Experience supporting executive-level users and mission-critical business operations preferred.

Peregrine Team

Front Desk Associate

Orange, CA · On-site

$18 - $24/hr

... service and ensure smooth front desk operations. Key Responsibilities * Guest Services: Greet guests, check them in and out, and respond to inquiries. * Reservations: Manage bookings and room ...

EōS Fitness

Operations Manager

Anaheim, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

EōS Fitness

Operations Manager

Riverside, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

EōS Fitness

Operations Manager

Corona, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

Sandpiper Property Management

Hotel Front Desk/GSA

Anaheim, CA · On-site

$15 - $18.75/hr

Guest Services Ambassador (GSA): The Hotel's Face and Operations Utility! Your Challenge: Master ... Meet with guests regularly to determine satisfaction, manage guest conflict calmly, and take steps ...

EōS Fitness

Operations Manager

Whittier, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

EōS Fitness

Operations Manager

Los Angeles, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

EōS Fitness

Operations Manager

Los Angeles, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

EōS Fitness

Operations Manager

West Covina, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

EōS Fitness

Operations Manager

Jurupa Valley, CA · On-site

$75K - $75K/yr

The broad spectrum of responsibilities for the Operations Manager includes customer service ... Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and ...

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All JobsService Desk Operations JobsService Desk Operations Manager JobsService Desk Operations Manager Jobs in Montclair, CA

Service Desk Operations Manager information

See Montclair, CA salary details

$36.9K

$95.4K

$158.5K

How much do service desk operations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service desk operations manager in Montclair, CA is $95,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $113,600.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Montclair, CA?

For Service Desk Operations Manager jobs in Montclair, CA, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Montclair, CA look for?

The top searched job categories for Service Desk Operations Manager jobs in Montclair, CA are:

What cities near Montclair, CA are hiring for Service Desk Operations Manager jobs?

Cities near Montclair, CA with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Montclair, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $95,434 per year, or $45.9 per hour.

Operations Manager

EoS Fitness

Jurupa Valley, CA • On-site

Full-time

Re-posted 14 hours ago

Job description

Our Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team as well as day-to-day tasks resulting in Operational Excellence throughout the gym. Beyond greeting and directing members, guests, and team members upon entry, they serve as representatives of our gym's commitment to exceptional service. The broad spectrum of responsibilities for the Operations Manager includes customer service, monitoring and tracking revenue goals, managing retail, member fees compliance, inspecting and reporting on gym functionality and cleanliness, partnering with the sales, fitness, facilities, and marketing team to improve overall gym performance and upholding brand standards.  Our Operations Manager remains flexible and adaptive to the evolving needs of our gym, with duties subject to change under the discretion of management. 

Position Purpose: Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:

  • Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
  • Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff. 
  • Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities. 
  • Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement. 
  • Ensuring high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly. 
  • Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols. 
  • Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas. 
  • Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.
  • Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products. 
  • In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being. 

Qualifications:

  • 2-3 years of operations management experience
  • Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
  • 3-4 years of customer service experience
  • Prior experience or strong interest in the fitness industry is a plus
  • Excellent relationship building and influencing skills with people at all levels and in all functions.
  • Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
  • Excellent MS Office skills
  • And, of course, someone who embraces our Core Values!

Requirements:

  • Must successfully pass background check.
  • CPR certification required within 30 days of hire.
  • The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOP's to ensure the adherence to such policies and standard operating procedures
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from data base or email system.
  • Ability to bend routinely and repetitively to lift more than 40 lbs.

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