The Sr. Manager, IT Service Management (ITSM) is responsible for leading ITSM functions, driving ... Desk operations and service request fulfillment. • Enforce Service Desk performance metrics ...
The Sr. Manager, IT Service Management (ITSM) is responsible for leading ITSM functions, driving ... Desk operations and service request fulfillment. • Enforce Service Desk performance metrics ...
Service Desk Coordinator
Pasadena, CA · On-site
$18.04/hr
Service Desk Coordinator Are you the kind of professional who thrives at the center of the action ... Previous cash management and drawer balancing experience * Inventory control and product management ...
Service Desk Coordinator
Pasadena, CA · On-site
$18.04/hr
Service Desk Coordinator Are you the kind of professional who thrives at the center of the action ... Previous cash management and drawer balancing experience * Inventory control and product management ...
Service Desk Assistant
$16.50/hr
Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Managing printers, ensuring functionality, and restocking paper and toner as needed. * Monitoring ...
Service Desk Assistant
$16.50/hr
Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Managing printers, ensuring functionality, and restocking paper and toner as needed. * Monitoring ...
Service Desk Assistant
Orange, CA · On-site
$16.50/hr
Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Managing printers, ensuring functionality, and restocking paper and toner as needed. * Monitoring ...
Service Desk Assistant
Orange, CA · On-site
$16.50/hr
Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Managing printers, ensuring functionality, and restocking paper and toner as needed. * Monitoring ...
Service Desk Assistant
Orange, CA · On-site
$16.50/hr
Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Managing printers, ensuring functionality, and restocking paper and toner as needed. * Monitoring ...
Service Desk Assistant
Orange, CA · On-site
$16.50/hr
Responsibilities Service Desk Assistant Responsibilities * Offering guidance and troubleshooting ... Managing printers, ensuring functionality, and restocking paper and toner as needed. * Monitoring ...
Service Desk Coordinator
$18.04/hr
Pay : We offer our Service Desk Coordinator a competitive wage of $18.04 per hour . Benefits ... Previous cash management and drawer balancing experience * Inventory control and product management ...
Service Desk Coordinator
$18.04/hr
Pay : We offer our Service Desk Coordinator a competitive wage of $18.04 per hour . Benefits ... Previous cash management and drawer balancing experience * Inventory control and product management ...
Service Desk Support Analyst
Los Angeles, CA · On-site
$22 - $30.25/hr
The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing ...
Service Desk Support Analyst
Los Angeles, CA · On-site
$22 - $30.25/hr
The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing ...
We do this by providing a suite of capabilities including managing customer relationships, fleet ... Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
We do this by providing a suite of capabilities including managing customer relationships, fleet ... Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
IT Services Manager
Anaheim, CA · On-site
$99K - $122K/yr
Lead and manage IT Service Desk operations, including ticketing systems, order management, inventory tracking, and end-user support. * Oversee end-user computing, collaboration tools, remote access ...
IT Services Manager
Anaheim, CA · On-site
$99K - $122K/yr
Lead and manage IT Service Desk operations, including ticketing systems, order management, inventory tracking, and end-user support. * Oversee end-user computing, collaboration tools, remote access ...
Service Desk Coordinator
Pasadena, CA · On-site
$18.04/hr
Pay : We offer our Service Desk Coordinator a competitive wage of $18.04 per hour . Benefits ... Previous cash management and drawer balancing experience * Inventory control and product management ...
Service Desk Coordinator
Pasadena, CA · On-site
$18.04/hr
Pay : We offer our Service Desk Coordinator a competitive wage of $18.04 per hour . Benefits ... Previous cash management and drawer balancing experience * Inventory control and product management ...
Service Desk Coordinator
Pasadena, CA · On-site
$18.04/hr
YOUR DAY-TO-DAY AS A SERVICE DESK COORDINATORIn this full-time role, you'll greet guests with warmth, manage service flow, support Future Professionals, answer phones, handle transactions, oversee ...
Quick apply
Service Desk Coordinator
Pasadena, CA · On-site
$18.04/hr
YOUR DAY-TO-DAY AS A SERVICE DESK COORDINATORIn this full-time role, you'll greet guests with warmth, manage service flow, support Future Professionals, answer phones, handle transactions, oversee ...
Operations Manager
Anaheim, CA · On-site
... desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day's business. The Operations Manager's focus is on guest ...
Operations Manager
Anaheim, CA · On-site
... desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day's business. The Operations Manager's focus is on guest ...
... desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day's business. The Operations Manager's focus is on guest ...
... desk, food service, housekeeping and administration of the business. The Operations Manager is responsible for preparing the hotel for the day's business. The Operations Manager's focus is on guest ...
Service Desk Administrator
Los Angeles, CA · On-site +1
The Sr. Service Desk Administrator is responsible for the delivery, performance, support and ... This role will also be responsible for delivery of assigned tasks and management of activities for ...
Service Desk Administrator
Los Angeles, CA · On-site +1
The Sr. Service Desk Administrator is responsible for the delivery, performance, support and ... This role will also be responsible for delivery of assigned tasks and management of activities for ...
The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories ... Financial services or credit union experience is a plus. * Technology: Office 365, Active Directory ...
Quick apply
The role manages help desk operations, system upgrades, patching, monitoring, backups, inventories ... Financial services or credit union experience is a plus. * Technology: Office 365, Active Directory ...
... operational excellence are expected. Our team members are empowered to take ownership, make ... Assists in deploying hardware and software updates and other patch management directives.
... operational excellence are expected. Our team members are empowered to take ownership, make ... Assists in deploying hardware and software updates and other patch management directives.
Desktop Consultant
Commerce, CA · On-site
... Service Desk or Help Desk operations acting as a call center agent or customer service representative (dealing with customer/clients, answering calls, managing ticket system). 2.Three(3)years of ...
Desktop Consultant
Commerce, CA · On-site
... Service Desk or Help Desk operations acting as a call center agent or customer service representative (dealing with customer/clients, answering calls, managing ticket system). 2.Three(3)years of ...
... operational excellence are expected. Our team members are empowered to take ownership, make ... Assists in deploying hardware and software updates and other patch management directives.
... operational excellence are expected. Our team members are empowered to take ownership, make ... Assists in deploying hardware and software updates and other patch management directives.
Be Seen First
Junior Service Desk Technician
Pasadena, CA · On-site
$22 - $27/hr
Join Our Team as a Service Desk Technician in Pasadena, CA! Are you passionate about technology ... Incident Management * Take charge of logging, categorizing, and managing incidents in the ticketing ...
Quick apply
Be Seen First
Junior Service Desk Technician
Pasadena, CA · On-site
$22 - $27/hr
Join Our Team as a Service Desk Technician in Pasadena, CA! Are you passionate about technology ... Incident Management * Take charge of logging, categorizing, and managing incidents in the ticketing ...
Product Operations Associate, Tier 1 Santa Ana, California, United States Anduril Industries is a ... Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
Product Operations Associate, Tier 1 Santa Ana, California, United States Anduril Industries is a ... Monitor and respond to support tickets in Salesforce Service Desk or similar ticketing systems
Service Desk Operations Manager information
See Montclair, CA salary details
$36.9K - $47.9K
6% of jobs
$47.9K - $59K
6% of jobs
$59K - $70K
9% of jobs
$72.2K is the 25th percentile. Wages below this are outliers.
$70K - $81.1K
19% of jobs
The median wage is $88.2K / yr.
$81.1K - $92.2K
15% of jobs
$92.2K - $103.2K
12% of jobs
$109.6K is the 75th percentile. Wages above this are outliers.
$103.2K - $114.3K
14% of jobs
$114.3K - $125.3K
5% of jobs
$125.3K - $136.4K
5% of jobs
$136.4K - $147.5K
5% of jobs
$147.5K - $158.5K
3% of jobs
$36.9K
$95.4K
$158.5K
How much do service desk operations manager jobs pay per year?
As of Aug 23, 2026, the average yearly pay for service desk operations manager in Montclair, CA is $95,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,700.00 and $113,600.00 per year, depending on experience, location, and employer.
What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?
| Aspect | Service Desk Operations Manager | Service Desk Supervisor |
|---|---|---|
| Responsibilities | Oversees multiple service desk teams, manages strategic planning, and ensures service quality | Supervises daily operations, manages team members, and handles escalations |
| Required Credentials | ITIL certification, relevant IT experience, leadership skills | ITIL knowledge, technical support experience, team management skills |
| Work Environment | Strategic, managerial setting, often in larger organizations | Operational, team-focused environment, often in help desk or support centers |
| Industry Usage | Common in IT service management, large enterprises | Common in IT support teams, smaller organizations |
The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.
How much do service desk operations managers make?
Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.
What is the role of a Service Desk Operations Manager?
A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.
What are popular job titles related to Service Desk Operations Manager jobs in Montclair, CA?
For Service Desk Operations Manager jobs in Montclair, CA, the most frequently searched job titles are:
What job categories do people searching Service Desk Operations Manager jobs in Montclair, CA look for?
The top searched job categories for Service Desk Operations Manager jobs in Montclair, CA are:
What cities near Montclair, CA are hiring for Service Desk Operations Manager jobs?
Cities near Montclair, CA with the most Service Desk Operations Manager job openings:
Full-time
Re-posted 22 days ago
Job description
Job Summary:
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. The Sr. Manager, IT Service Management (ITSM) is responsible for leading ITSM functions, driving service delivery excellence, and ensuring high-quality IT services through process maturity and continuous improvement aligned with ITIL best practices.
Responsibilities:
• Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
• Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
• Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
• Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
• Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
• Mentor, coach, and develop direct reports.
• Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
• Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
• Drive continuous improvement through incident trend analysis and service resilience initiatives.
• Establish and enforce incident standards, escalation protocols, and communication frameworks.
• Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
• Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
• Monitor problem trends and measure effectiveness of resolutions.
• Govern documentation standards and audit readiness across all problem records.
• Own the enterprise Change Management process, including CAB governance and change risk management.
• Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
• Monitor and improve change success rates and enforce compliance.
• Drive adoption of standard changes and automation to streamline execution.
• Oversee Service Desk operations and service request fulfillment.
• Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
• Optimize tiered support model and escalation processes.
• Drive self-service, knowledge base maturity, and user experience improvements.
• Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
• Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
• Drive proactive and predictive operational models leveraging monitoring and analytics tools.
• Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.
• Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
• Oversee IT asset cost optimization and identify savings opportunities.
• Ensure compliance with applicable regulations and internal policies.
• Own and deliver asset reporting to finance and executive leadership.
• Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
• Conduct regular process and vendor performance audits and drive improvements.
• Develop and maintain SOPs, runbooks, and governance documentation.
• Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.
Qualifications:
Required:
• Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience)
• 12+ years of IT experience with 5+ years in ITSM leadership roles
• Strong experience managing Incident, Problem, Change, and Service Desk operations
• Experience overseeing Incident Operations Center (IOC) or NOC
• Expertise in ServiceNow or equivalent ITSM tools
• Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum)
• Excellent leadership, analytical, and communication skills
• Ability to operate in a fast-paced, multi-affiliate environment
• Occasional on-call support may be required
Preferred:
• ITIL v4 certification (Managing Professional or higher preferred)
Company:
Hyundai AutoEver is an automobile sales internet company. Founded in 2005, the company is headquartered in Fountain Valley, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. The Sr. Manager, IT Service Management (ITSM) is responsible for leading ITSM functions, driving service delivery excellence, and ensuring high-quality IT services through process maturity and continuous improvement aligned with ITIL best practices.
Responsibilities:
• Provide strategic oversight and governance across all ITSM processes, ensuring alignment with business objectives and ITIL standards.
• Define and implement ITSM roadmap, maturity model, and continuous improvement initiatives.
• Establish KPIs, SLAs, and operational dashboards; drive accountability across service owners and support teams.
• Lead cross-functional stakeholder engagement to ensure consistent service delivery and process adherence.
• Coordinate closely with HQ and global IT teams to align on enterprise-wide ITSM standards, initiatives, and continuous improvement efforts.
• Mentor, coach, and develop direct reports.
• Oversee enterprise Incident Management, including 24/7 Incident Operations Center functions.
• Ensure rapid incident response, coordinated resolution, and executive-level communication for high-priority incidents.
• Drive continuous improvement through incident trend analysis and service resilience initiatives.
• Establish and enforce incident standards, escalation protocols, and communication frameworks.
• Lead Problem Management lifecycle including RCA, known error management, and preventive measures.
• Ensure effective identification of systemic issues and implementation of corrective and preventive actions (CAPA).
• Monitor problem trends and measure effectiveness of resolutions.
• Govern documentation standards and audit readiness across all problem records.
• Own the enterprise Change Management process, including CAB governance and change risk management.
• Ensure all changes are assessed, approved, scheduled, and implemented with minimal business disruption.
• Monitor and improve change success rates and enforce compliance.
• Drive adoption of standard changes and automation to streamline execution.
• Oversee Service Desk operations and service request fulfillment.
• Enforce Service Desk performance metrics including SLA/SLO adherence and customer satisfaction.
• Optimize tiered support model and escalation processes.
• Drive self-service, knowledge base maturity, and user experience improvements.
• Oversee integration of ITOM capabilities such as event management, discovery, service mapping, and monitoring into ITSM workflows.
• Enhance alignment of incident, problem, and change processes with real-time operational data and alerts.
• Drive proactive and predictive operational models leveraging monitoring and analytics tools.
• Collaborate with infrastructure and cloud teams to ensure visibility and control across hybrid environments.
• Manage the full lifecycle of IT assets (HW and SW), ensuring accurate inventory tracking.
• Oversee IT asset cost optimization and identify savings opportunities.
• Ensure compliance with applicable regulations and internal policies.
• Own and deliver asset reporting to finance and executive leadership.
• Lead automation strategy across ITSM service towers leveraging AI/ML capabilities.
• Conduct regular process and vendor performance audits and drive improvements.
• Develop and maintain SOPs, runbooks, and governance documentation.
• Drive improved integrations between the ITSM platform and related enterprise systems to enhance data accuracy, reporting, and end-to-end service visibility.
Qualifications:
Required:
• Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent experience)
• 12+ years of IT experience with 5+ years in ITSM leadership roles
• Strong experience managing Incident, Problem, Change, and Service Desk operations
• Experience overseeing Incident Operations Center (IOC) or NOC
• Expertise in ServiceNow or equivalent ITSM tools
• Strong knowledge of ITIL frameworks; ITIL v4 certification required (Foundation minimum)
• Excellent leadership, analytical, and communication skills
• Ability to operate in a fast-paced, multi-affiliate environment
• Occasional on-call support may be required
Preferred:
• ITIL v4 certification (Managing Professional or higher preferred)
Company:
Hyundai AutoEver is an automobile sales internet company. Founded in 2005, the company is headquartered in Fountain Valley, USA, with a team of 201-500 employees. The company is currently Growth Stage.