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Service Desk Operations Manager Jobs in Washington

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

... the Service Desk Operations organization, including first-call resolution (FCR), mean time to ... Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

... the Service Desk Operations organization, including first-call resolution (FCR), mean time to ... Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

... the Service Desk Operations organization, including first-call resolution (FCR), mean time to ... Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ...

ASM Research

Service Desk Supervisor

Manassas, VA · On-site

... the Service Desk Operations organization, including first-call resolution (FCR), mean time to ... Facilitate day-to-day management of customer problems, requests, and issues, providing hands-on ...

Concept Plus LLC

Service Desk Lead

Springfield, VA · On-site

$80 - $100/hr

Experience managing service desk operations, staffing, and SLA‑driven performance metrics. * Solid understanding and familiarity with M365 and Okta. * Proficiency with ITSM platforms (ServiceNow ...

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Service Desk Operations Manager information

See Washington salary details

$41.3K

$107.1K

$177.8K

How much do service desk operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for service desk operations manager in Washington is $107,051.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,400.00 and $127,400.00 per year, depending on experience, location, and employer.

What is the difference between Service Desk Operations Manager vs Service Desk Supervisor?

AspectService Desk Operations ManagerService Desk Supervisor
ResponsibilitiesOversees multiple service desk teams, manages strategic planning, and ensures service qualitySupervises daily operations, manages team members, and handles escalations
Required CredentialsITIL certification, relevant IT experience, leadership skillsITIL knowledge, technical support experience, team management skills
Work EnvironmentStrategic, managerial setting, often in larger organizationsOperational, team-focused environment, often in help desk or support centers
Industry UsageCommon in IT service management, large enterprisesCommon in IT support teams, smaller organizations

The Service Desk Operations Manager focuses on strategic oversight and managing multiple teams, while the Service Desk Supervisor handles daily team supervision and operational issues. Both roles require ITIL knowledge and support experience, but the manager role involves broader planning and leadership responsibilities.

How much do service desk operations managers make?

Service Desk Operations Managers in the US typically earn between $60,000 and $100,000 annually, with the median salary around $75,000. Salaries vary based on experience, location, company size, and certifications such as HDI or ITIL, and often include benefits like bonuses and health insurance.

What is the role of a Service Desk Operations Manager?

A Service Desk Operations Manager oversees the daily operations of the service desk team, ensuring efficient incident and request resolution, maintaining service quality, and implementing process improvements. They coordinate staff, monitor performance metrics, and often utilize IT service management tools like ITIL frameworks to meet organizational service goals.

What are popular job titles related to Service Desk Operations Manager jobs in Washington?

For Service Desk Operations Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Desk Operations Manager jobs in Washington look for?

The top searched job categories for Service Desk Operations Manager jobs in Washington are:

What cities in Washington are hiring for Service Desk Operations Manager jobs?

Cities in Washington with the most Service Desk Operations Manager job openings:

Service Desk Operations Manager jobs near you
Infographic showing various Service Desk Operations Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $107,051 per year, or $51.5 per hour.

Cloud Service Desk Representative

Washington, DC • On-site

Essnova Solutions, Inc.
Software Development • 1 - 10 employees
Learn more about Essnova Solutions, Inc.external

Full-time

Re-posted 17 days ago

Job description

Cloud Service Desk RepresentativeAbout Essnova Solutions

Essnova Solutions is seeking a Cloud Service Desk Representative to support enterprise endpoint, cloud, and user support operations for an upcoming federal IT services program. This position will provide advanced technical support, endpoint troubleshooting, cloud service support, and engineering-level escalation assistance within a highly secure environment. *This is for a proposal opportunity*

Responsibilities
  • Provide advanced technical support for cloud and endpoint environments
  • Support Microsoft 365, endpoint management, and enterprise collaboration platforms
  • Troubleshoot complex technical issues escalated from service desk operations
  • Support endpoint deployment, configuration, and lifecycle management activities
  • Assist with system monitoring, logging, and operational support functions
  • Support user account management, authentication, and access control processes
  • Maintain technical documentation and knowledge base articles
  • Collaborate with engineering, cybersecurity, and infrastructure teams to resolve issues
  • Support secure operations in compliance with federal security requirements

Requirements

Required Qualifications
  • 8 years of IT, endpoint engineering, or cybersecurity experience
  • 6 years of engineering or advanced technical support experience
  • Experience supporting enterprise Microsoft environments
  • Experience supporting endpoint technologies and cloud services
  • Strong troubleshooting and customer support skills
  • Bachelor's degree in Information Technology, Cybersecurity, or related field preferred and may be substituted with relevant experience
Clearance
  • Active Top Secret Clearance required
Location

Washington, DC area with onsite support as required.

Apply