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Service Desk Meditech Jobs (NOW HIRING)

MDAEdge

Service Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

... MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers • Ability to document all ... Service Desk dockets to ensure customer SLAs are being adhered to • Ability to follow up with ...

Nordic

$20.75 - $26.75/hr

The Clinical Service Desk Agent I answers calls, chats, e-mails, and other forms of contact from ... Meditech, other EHR system, or third-party clinical software. Role is leveraged to support multiple ...

NTT DATA

Clinical Service Desk Associate (Remote)

$40K - $63K/yr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include ...

NTT America

Clinical Service Desk Associate (Remote)

$40K - $63K/yr

Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in ... to Meditech Expanse, Microsoft Office Suite, and Galactica, to support end-user and customer ...

Willis Knighton Health

Help Desk II

Shreveport, LA

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in ... to Meditech Expanse, Microsoft Office Suite, and Galactica, to support end-user and customer ...

Willis Knighton Health

Help Desk II

Shreveport, LA · On-site

$19.75 - $27/hr

Help Desk Analysts II are expected to be highly customer-service oriented, proactive in ... to Meditech Expanse, Microsoft Office Suite, and Galactica, to support end-user and customer ...

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How much do service desk meditech jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service desk meditech in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

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Infographic showing various Service Desk Meditech job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Service Desk Analyst

San Antonio, TX • On-site

MDAEdge
Custom Software Development Services • 51 - 200 employees
Learn more about MDAEdgeexternal

$18.50 - $25.25/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:
MDAEdge is a company focused on Information Management and Service Support. They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software while maintaining excellent customer service.
Responsibilities:
• Support the business goals and objectives of the Service Desk, the Service Support Division, Information Management, and the organization as a whole.
• Cooperate with other personnel and workgroups, to practice ongoing self-development, and to demonstrate behaviors that are aligned with the Mission, Core Values, and Vision.
• Provides first level hardware and software technical support to include password resets in a professional and timely manner, while ensuring Five-Star Customer Service to both Health and external customers seeking assistance from the Service Desk through phone calls, emails, or self service tickets.
• Provides effective Five-Star Customer Service by being polite, courteous, and friendly towards all customers at all times.
• Acknowledges customers immediately in order to determine need and helps the customer resolve issues or requests.
• Participates in departmental programs that promote and deliver exceptional customer service.
Qualifications:
Required:
• High School Diploma
• Excellent problem-solving skills
• Strong communication skills
• Interpersonal skills
• Patient, positive, and customer-friendly attitude
• Ability to provide first level hardware and software technical support
• Ability to assist customers in understanding and making appropriate use of software tools and various applications
• Experience with MEDITECH, Microsoft Office Suite, WYSE/PC terminals, and printers
• Ability to document all associated resolutions and/or actions taken in the ticketing software system
• Ability to manage Support Teams Service Desk dockets to ensure customer SLAs are being adhered to
• Ability to follow up with internal and external support technicians and analysts for ticket status updates
• Ability to create Knowledge Base Articles and Wiki entries
• Ability to assist Service Desk Analyst II's and III's and second level support analysts
• Ability to serve as a liaison between Information Management Department and all customers
• Ability to cooperate with other personnel and workgroups
• Ability to demonstrate behaviors that are aligned with the Mission, Core Values, and Vision
• Ability to provide effective Five-Star Customer Service
• Ability to acknowledge customers immediately to determine need and help resolve issues or requests
• Participation in departmental programs that promote and deliver exceptional customer service
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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