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Service Desk Manager Jobs in Rome, GA (NOW HIRING)

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Service Desk Technician I

Cartersville, GA · On-site

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical ... Familiarity with Active Directory user and computer management * Experience using a help desk ...

Switch

Service Desk Technician I

Cartersville, GA · On-site

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical ... Familiarity with Active Directory user and computer management * Experience using a help desk ...

Summit Spine & Joint Centers

Front Desk Receptionist

Rome, GA · On-site

$15 - $19.25/hr

Front Desk Receptionist Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state ... Management group practice providing integrated clinical, surgical, and imaging services. With ...

Barnsley Resort

Front Desk Agent

Adairsville, GA · On-site

$12 - $15.25/hr

Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

Barnsley Resort

Front Desk Agent

Adairsville, GA · On-site

$12 - $15.25/hr

Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

Home Depot

Pro Customer Service/Sales

Rome, GA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Cartersville, GA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Rome, GA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Calhoun, GA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Cedartown, GA

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Cedartown, GA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Calhoun, GA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Cartersville, GA · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Evoraa Healthcare

Case Manager

Kingston, GA · On-site

$16.75 - $21.50/hr

Develop or refine an individualized service plan based on assessment and other collateral data ... The workday will vary, but it will often include sitting at a desk, working on a computer, meeting ...

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Service Desk Manager information

See Rome, GA salary details

$36.5K

$94.6K

$157.1K

How much do service desk manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for service desk manager in Rome, GA is $94,562.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,600.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Rome, GA?

The most popular types of Service Desk jobs in Rome, GA are:

What job categories do people searching Service Desk Manager jobs in Rome, GA look for?

The top searched job categories for Service Desk Manager jobs in Rome, GA are:

What cities near Rome, GA are hiring for Service Desk Manager jobs?

Cities near Rome, GA with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rome, GA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $94,562 per year, or $45.5 per hour.

Service Desk Technician I

Cartersville, GA • On-site

Switch
See more jobs at Switchexternal

Full-time

Posted 10 days ago

Job description

Location: Atlanta, GA

About Switch

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The Role: IT Service Desk Technician I

The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running. This is an on-site role based in Las Vegas.

What You’ll Do

  • Provide first-level technical support by phone, ticketing system, and remote tools

  • Troubleshoot common Windows, email, hardware, and application issues

  • Monitor the help desk queue and resolve tickets based on priority and order received

  • Escalate issues that fall outside documented procedures or access levels

  • Set up and deploy workstations, peripherals, and standard software

  • Create, modify, and disable user accounts in Active Directory

  • Assist with employee onboarding and offboarding IT tasks

  • Document issues, resolutions, and internal procedures in the ticketing system

What We’re Looking For

  • Follows documented processes and asks for help when needed

  • Communicates clearly and professionally with internal customers

  • Takes ownership of assigned tasks and follows through

  • Works well as part of a support team

  • Pays attention to detail when documenting work and configuring systems

  • Provides consistent, reliable customer service

What You’ll Bring

  • Basic experience supporting Windows desktop environments

  • Familiarity with Active Directory user and computer management

  • Experience using a help desk ticketing system

  • Ability to troubleshoot common PC hardware and software issues

  • CompTIA A+ certification required

  • Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus

  • Valid driver’s license and reliable transportation for on-site work

  • 0–2 years of experience in an IT support or help desk role

Why Switch?

  • A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

  • Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

  • Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

  • Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

  • Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Join Us & Make a Difference

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let’s Build the Future Together.

Apply