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Service Desk Associate Jobs in Rome, GA (NOW HIRING)

WinShape Foundation

Associate, Guest Services

Rome, GA · On-site

$14.75 - $18/hr

The Associate, Guest Services will look after the needs of each guest upon arrival, throughout ... desk service. * Review daily room occupancy and rate totals, cross checks batch registration with ...

Ashley Global Retail, LLC

Retail Sales Associate

White, GA · On-site

$13.25 - $15.25/hr

Provide outstanding service experience for every customer and guest. Maintain a welcoming ... desk; engage with guests, ensuring they are always treated in a cordial, respectful manner ...

Home Depot

Cashier

Rome, GA · On-site

$11.75 - $16/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Cedartown, GA

$10.75 - $14.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Cartersville, GA

$10.50 - $14.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Calhoun, GA

$10.25 - $14/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Cartersville, GA · On-site

$10.50 - $14.25/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Calhoun, GA · On-site

$10.25 - $14/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Rome, GA

$11.75 - $16/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Cedartown, GA · On-site

$10.75 - $14.75/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

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Service Desk Associate information

See Rome, GA salary details

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$20

$37

How much do service desk associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for service desk associate in Rome, GA is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are popular job titles related to Service Desk Associate jobs in Rome, GA? For Service Desk Associate jobs in Rome, GA, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Rome, GA look for? The top searched job categories for Service Desk Associate jobs in Rome, GA are:
What cities near Rome, GA are hiring for Service Desk Associate jobs? Cities near Rome, GA with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Front Desk Associate / Insurance coordinator

Front Desk Associate / Insurance coordinator

Southern Dental Alliance

Cartersville, GA • On-site

$12.50 - $16/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 12 days ago

Job description

**Job Summary:**
We are seeking a Front Desk Associate / Insurance Coordinator to join our team. The ideal candidate will be responsible for greeting and checking in patients, answering phones, scheduling appointments, and verifying insurance information.
**** DENTAL EXPERIENCE IS A MUST ****
**Qualifications:**
- DENTAL EXPERIENCE
- High school diploma or equivalent
- Proven experience in customer service or a related field
- Knowledge of dental terminology and insurance processes is preferred
- Strong communication and interpersonal skills
- Proficiency in basic computer skills
**EAGLESOFT EXPERIENCE A PLUS!
**Responsibilities:**
- Greet and check in patients in a friendly and professional manner
- Answer phone calls
- Schedule appointments and follow up with patients regarding upcoming visits
- Verify insurance information
- Maintain cleanliness and organization of the front desk area
- Assist with administrative tasks as needed
**Benefits:**
- Competitive salary
- Health/dental/vision benefits
- Paid time off
- Professional development opportunities
If you are a customer service-oriented individual with a passion for helping others and working in a fast-paced environment, we encourage you to apply for the Front Desk Associate / Insurance Coordinator position.

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