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Service Desk Associate Jobs in Rome, GA (NOW HIRING)

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Service Desk Associate information

See Rome, GA salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for service desk associate in Rome, GA is $20.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Service Desk Associate jobs near you

Entry-Level Sales Agent

True North Group LLC.

Cartersville, GA • On-site

Full-time

Re-posted 15 days ago

Job description

Join Our Team at True North Group!

Position: Entry-Level Sales Agent

Number of Openings: 1 Territory Role Available

Start Your Career with True North Group


If you're ready to stop clocking in and start leveling up, welcome to True North Groupa company built around protecting families, growing leaders, and unlocking potential.

We partner with small business owners to bring world-class supplemental benefits to their employees, and we're looking for energetic, coachable individuals to help us expand. We want you to provide real conversations that make a real difference.

This is a ground-floor opportunity for those ready to hustle, learn, and grow into something more.

What You'll Be Doing


As a Sales Agent, you'll work face-to-face with business owners and employees in your area. This is an outside sales positionyou'll be out in the field, not stuck behind a desk.

Your role will include:


Setting and attending appointments with small businesses

Presenting supplemental benefit packages to employees in group settings

Helping individuals select the right coverage for their needs

Following up with clients and providing ongoing support

Using CRM tools to track your progress and set goals

Plugging into a structured, supportive team culture

What You'll Get


At True North Group, we reward hustle with real benefitsnot just promises.

You can expect:

Weekly Draw Pay with commission and bonuses

Day-One Training and ongoing mentorship

Incentive Trips, Stock Bonuses, and Weekly Recognition

Career Advancement Paths into Leadership and Training

A Team That Invests in Your Personal Growth

What We're Looking for

We don't require sales experience, just the right mindset. We train the skills, you bring the energy.

We're looking for someone who is:

Comfortable talking with people

Motivated by growth, achievement, and team wins

Positive, coachable, and adaptable

A fast learner who can follow systems and plans

Willing to get licensed in Health & Life insurance within 30 days -we reimburse the fees and support your preparation.

Extra Credit If You've Got:

Bachelor's degree or associate's degree recent graduates welcome.

2 years customer service or hospitality experience

A background in sports, leadership, or team-based environments

Entrepreneurial drive or interest in business ownership

This Isn't Just a JobIt's a Launchpad

If you're looking for a "clock-in, clock-out" job, this isn't it. But if you want to grow, get paid what you're worth, and be part of something that matters then you're in the right place.

Apply now, and let's get you started.

www.thetruenorthgroupllc.com