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Service Desk Manager Jobs in Rialto, CA (NOW HIRING)

Wincome Hospitality

Rooms Controller

Anaheim, CA · On-site

$27.84 - $28.84/hr

Manage Out of Order and Out of Service room's inventory following up with departments such as Housekeeping Engineering and Front Desk and updating Revenue Management team. * Activate room keys.

RadNet

IT Operations Team Lead

Riverside, CA

$71K - $79K/yr

Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further ...

RadNet

IT Operations Team Lead

Riverside, CA · On-site

$71K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further ...

RadNet

IT Operations Team Lead

Riverside, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further ...

Hospitality Management Corporation

Front Desk Agent

Anaheim, CA · On-site

$15 - $18.75/hr

  • Retirement

Front Desk Agent Hospitality Management Corporation is a Dallas based privately held provider of management solutions and hospitality industry services, each customized to fit our clients' unique ...

Embassy Suites Anaheim North

Comp Food Attendant

Anaheim, CA · On-site

$16.25 - $22/hr

Potential Career Path Restaurant Server or Guest Service Agent - Restaurant Supervisor or Front Desk Manager Essential Functions * Meet and greet guests as they arrive, offer choice of seating, and ...

Peregrine Team

Front Desk Associate

Orange, CA · On-site

$18 - $24/hr

Front Desk Associate We are seeking a Front Desk Associate to provide exceptional guest service and ... Services: Greet guests, check them in and out, and respond to inquiries. * Reservations: Manage ...

UFC Gym

Front Desk Attendant

Brea, CA · On-site

$16.50 - $19/hr

Front Desk Customer Service * Ensures that guests and members are warmly greeted and promptly ... Responds effectively to member questions, requests and concerns and escalates to management ...

GEARY PACIFIC CORPORATION

INFORMATION SYSTEMS ASSISTANT

Anaheim, CA · On-site +1

$27 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Respond to Technical Support Service Desk issues related to employee workstations, printers ... Ability to prioritize and manage multiple support tickets effectively. * Experience supporting VoIP ...

LERETA, LLC

Help Desk Team Lead

Pomona, CA

$23.04 - $28/hr

The Help Desk Team Leader ensures that the team is delivering excellent customer service in compliance Service Level Agreements (SLAs) and that incident restoration is expedited and properly managed ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Rialto, CA

Service Desk Manager information

See Rialto, CA salary details

$36.6K

$94.8K

$157.4K

How much do service desk manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for service desk manager in Rialto, CA is $94,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $112,800.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Rialto, CA?

The most popular types of Service Desk jobs in Rialto, CA are:

What job categories do people searching Service Desk Manager jobs in Rialto, CA look for?

The top searched job categories for Service Desk Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Service Desk Manager jobs?

Cities near Rialto, CA with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,781 per year, or $45.6 per hour.

Comp Food Attendant

Hersha Hospitality Management LP

Anaheim, CA

$16.25 - $22/hr

Full-time

Re-posted 23 hours ago

Job description

Opportunity:  Comp Food Attendant

Prepare and maintain complimentary food and beverage service and dining areas for hotel guests while greeting and assisting guests in a friendly manner consistent with brand and/or hotel and sustainability standards. 


Potential Career Path   

Restaurant Server or Guest Service Agent – Restaurant Supervisor or Front Desk Manager


Essential Functions

  • Meet and greet guests as they arrive, offer choice of seating, and escort guests to their seats.
  • Carry food, dishes, trays, or silverware from pantry to serving counters.
  • Set up attractive food displays and maintain cleanliness to ensure food safety. 
  • Maintain proper set-up of dining room and wipe tables or seats with dampened cloths.
  • Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
  • Clean up spilled food or drink or broken dishes and remove trash.
  • Maintain adequate supplies of items such as clean glassware, dishes, or trays.
  • Fill beverage and ice dispensers.
  • Stock cabinets or serving areas with condiments and refill condiment containers.
  • Locate and provide items requested by guests.
  • Clean and polish counters, shelves, walls, furniture, or equipment in service area and mop or vacuum floors.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Practice safe work habits and use required safety equipment.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Position Requirements

  • High School diploma or equivalent preferred.
  • Food sanitation certification a plus and required within 90 days of employment.
  • Previous food and beverage experience preferred or equivalent training.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It


We're just a 15-minute ride from Disneyland Resort via direct shuttle service. Camelot Golfland, Honda Center, and Angel Stadium of Anaheim are within five miles. Knott's Berry Farm is nine miles away. Every stay includes cooked-to-order breakfast, a suite with two rooms, and an evening reception. Our indoor pool, sundeck, and fitness center are yours to enjoy.

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here,

Hersha Hospitality Management logo

About Hersha Hospitality Management

Sourced by ZipRecruiter

Hersha Hospitality Management (HHM) is a well-established firm located in Harrisburg, PA, US, which operates in the hospitality industry. The company, hosted at hhmhospitality.com, is a dynamic and growing organization largely involved in a variety of hospitality-related services. Of these, their most prominent operations revolve around managing and investing in high quality hotels in urban gateway markets and regional destinations. Carving out a history of success since its inception, HHM is committed to excellence and creating value in all they do.

Industry

Traveler accommodation

Company size

501 - 1,000 Employees

Headquarters location

Philadelphia, PA, US

Year founded

1984

Social media

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