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Service Desk Manager Jobs in Rialto, CA (NOW HIRING)

RadNet Inland Empire

IT Operations Team Lead

Riverside, CA · On-site

$71K - $79K/yr

Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further ...

RadNet

IT Operations Team Lead

Riverside, CA · On-site

Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further ...

Peregrine Team

Front Desk Associate

Orange, CA · On-site

$18 - $24/hr

Front Desk Associate We are seeking a Front Desk Associate to provide exceptional guest service and ... Services: Greet guests, check them in and out, and respond to inquiries. * Reservations: Manage ...

UFC Gym

Front Desk Attendant

Brea, CA · On-site

$16.50 - $19/hr

Front Desk Customer Service * Ensures that guests and members are warmly greeted and promptly ... Responds effectively to member questions, requests and concerns and escalates to management ...

Arrowhead Orthopaedics

Front Desk Representative

Redlands, CA · On-site

$14.75 - $18/hr

Under the supervision of the Clinic Manager, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians' schedules to ensure that their ...

Arrowhead Orthopaedics

Front Desk Representative

Redlands, CA · On-site

$14.75 - $18/hr

Under the supervision of the Clinic Manager, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians' schedules to ensure that their ...

Arrowhead Orthopaedics

Front Desk Representative

Redlands, CA · On-site

$14.75 - $18/hr

Under the supervision of the Clinic Manager, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians' schedules to ensure that their ...

Arrowhead Orthopaedics

Front Desk Representative

Chino, CA · On-site

$15.75 - $19/hr

Under the supervision of the Clinic Manager, the Patient Services Representative (Front Desk) shall be responsible to schedule and monitor their assigned physicians' schedules to ensure that their ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Rialto, CA

Service Desk Manager information

See Rialto, CA salary details

$36.6K

$94.8K

$157.4K

How much do service desk manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for service desk manager in Rialto, CA is $94,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,200.00 and $112,800.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Rialto, CA?

The most popular types of Service Desk jobs in Rialto, CA are:

What are popular job titles related to Service Desk Manager jobs in Rialto, CA?

For Service Desk Manager jobs in Rialto, CA, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Rialto, CA look for?

The top searched job categories for Service Desk Manager jobs in Rialto, CA are:

What cities near Rialto, CA are hiring for Service Desk Manager jobs?

Cities near Rialto, CA with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rialto, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $94,781 per year, or $45.6 per hour.

Technician, Support Services

Austin Community College

Highland, CA • On-site

$21.25 - $29.25/hr

Full-time

Posted 18 days ago

Key responsibilities

  • Receives, records, and identifies customer requests via phone, email, and web from ACC students, faculty, and staff.

  • Utilizes problem and change management processes to perform root cause analysis and make recommendations to resolve issues.

  • Coordinates and dispatches second and third level work requests when requests cannot be completed at the first level.

Austin Community College rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

47th of 631 rated colleges and universities

Job description

Job Posting Closing Times: Job postings are removed from advertising at12:00 A.M.on the closing date e.g., at midnight on the day before the closing date.

Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. - AR 4.0300.01

If you are a current Austin Community College employee, please click this link to apply through your Workday account.

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.


As a community college committed to our mission, we seek to recruit and retain a workforce that:

  • Values intellectual curiosity and innovative teaching

  • Is attracted by the college's mission to promote equitable access to educational opportunities

  • Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

  • Focused on student academic achievement and postgraduate outcomes

  • Welcomes difference and models respectful interaction with others

  • Engages with the community both within and outside of ACC

Job Posting Title:

Technician, Support Services

Job Description Summary:

To perform tasks relating to customer questions and problems, answer calls and email from Austin Community College (ACC) customers, and determine an appropriate course of action that will enable a prompt resolution to all problems.

Job Description:

Description of Duties and Tasks

Essential duties and responsibilities include the following. Other duties may be assigned.

  • Receives, records, and identifies requests via phone, email, and web from ACC students, faculty, and staff.

  • Utilizes problem and change management processes to perform root cause analysis, and make recommendations to eliminate the root cause.

  • Coordinates and dispatches second and third level work requests when requests cannot be completed at the first level.

  • Enters all requests into the Action Request System, and monitors progress through to resolution.

  • Contacts customers within the specified time frame to confirm problem resolution as well as degree of satisfaction with work completed.

  • Documents and publishes self-help procedures, hardware and software installation and setup procedures, and lists of ACC supported software and hardware.

  • Advises customers of scheduled and unscheduled down times.

  • Assists with remote access configuration on various Windows and Apple OSas, using VPN and Citrix.

Knowledge

Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Service Desk policies, standards, and protocols.

  • Service Desk ticketing systems.

  • Hardware and software installation and setup procedures.

  • Knowledge of Wireless networking, ACC Email, G Suite, Active Directory, Microsoft Office and Online Services procedures and policies.

Skills

Must possess required skills and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

  • Maintaining an established work schedule.

  • Effectively using interpersonal and communications skills including tact and diplomacy.

  • Effectively using organizational and planning skills with attention to detail and follow-through.

  • Receiving, identifying, and recording help desk requests that come via phone, email, and/or web.

  • Coordinating and dispatching work requests in a timely manner, and following up with customers to confirm satisfactory problem resolution.

  • Analyzing problems and making recommendations in relation to change management processes.

  • Maintaining confidentiality of work-related information and materials.

  • Establishing and maintaining effective working relationships.

Technology Skills

  • Use a variety of spreadsheet, word processing, database, and presentation software.

  • Provide technical troubleshooting support for desktop systems and software.

  • Using multiple browsers, search engines, HTML, OKTA, and WordPress.

Required Work Experience

  • Two years related work experience.

Preferred Work Experience

  • Proficiency using Datatel/Colleague and the screens used in addressing inquires.

  • Proficiency using Cisco UCCX Agent Communication Console.

  • Proficiency using Cisco Jabber phone software, and the configuration and setup of the IP phone.

  • Proficiency using multiple Operating System GUIs.

  • Proficiency using G-suite.

  • Proficiency using Mojo Systems.

Required Education

  • Associate degree.

  • Four years of related work experience may substitute for this education requirement. Applicants who substitute work experience to meet the education requirement must use additional related work experience to meet the years of "Required Work Experience" for this position. Please note that the college reserves the right to amend these terms of substitution at any time.

Other Preferred Qualifications

  • Okta Certification

  • ITIL Certification

  • ITSM Certification

  • MCSD Certification

  • MTA Certification

Physical Requirements

  • Work is performed in a standard office or similar environment.

  • Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.

  • Occasional lifting of objects up to 10 pounds.

Salary Range (PG 4)

$50,309 - $60,260

Number of Openings:

1

Job Posting Close Date:

September 2, 2026Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.

For direct access to the current Annual Security Report, visit www.austincc.edu/asr . You may obtain a hard copy by contacting the Clery Compliance Officer ( CleryComplianceOfficer@austincc.edu ). For an overview, see ACC's Clery Act website.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.

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