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Service Desk Manager Jobs in Dothan, AL (NOW HIRING)

Towne Place Suites

Guest Services Agent

Kinsey, AL · On-site

$13.50 - $17.25/hr

The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and ... The successful candidate will have excellent customer service skills and be able to work ...

Radiation Business Solutions

Front Desk Coordinator

Dothan, AL · On-site

$14.75 - $19/hr

Manage patient calls, including appointment reminders, follow-up communications, and inquiries with professionalism and empathy. * Complete environmental service tasks as needed to ensure a clean ...

Radiation Business Solutions

Front Desk Coordinator

Kinsey, AL · On-site

$14.75 - $19/hr

Manage patient calls, including appointment reminders, follow-up communications, and inquiries with professionalism and empathy. * Complete environmental service tasks as needed to ensure a clean ...

Home Depot

Pro Customer Service/Sales

Dothan, AL · On-site

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

Home Depot

Pro Customer Service/Sales

Dothan, AL

Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized ... The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Dothan, AL

Service Desk Manager information

See Dothan, AL salary details

$33.2K

$85.9K

$142.7K

How much do service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service desk manager in Dothan, AL is $85,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What job categories do people searching Service Desk Manager jobs in Dothan, AL look for?

The top searched job categories for Service Desk Manager jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Service Desk Manager jobs?

Cities near Dothan, AL with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,925 per year, or $41.3 per hour.

IT Project Manager (DoD) with Security Clearance

Plateau Software Inc

Daleville, AL • On-site

$92K - $109K/yr

Other

Posted 10 days ago

Job description

We are seeking an experienced IT Project Manager to lead daily operations for a fast-paced Department of Defense IT support environment. The successful candidate will be responsible for translating contractual requirements into operational execution, ensuring deliverables are met on time and to the highest quality standards while leading a diverse technical workforce. This role requires a leader who combines strong operational discipline with exceptional emotional intelligence. The ideal candidate develops people, builds trust with customers, proactively resolves issues, and creates a culture of accountability, collaboration, and continuous improvement. Key Responsibilities: * Lead and manage day-to-day IT operations supporting government customers.
* Operationalize contract deliverables by converting Performance Work Statement (PWS) requirements into measurable team objectives and processes.
* Ensure all contractual Service Level Agreements (SLAs), performance metrics, and deliverables are achieved or exceeded.
* Supervise, mentor, and develop technical staff while fostering a positive, high-performing work environment.
* Demonstrate emotional intelligence by effectively coaching employees, resolving conflict, and building strong relationships with customers and team members.
* Conduct performance evaluations, provide regular feedback, and implement employee development plans.
* Manage staffing, scheduling, workload balancing, and resource allocation.
* Identify operational risks and implement corrective actions before they impact mission performance.
* Coordinate with government leadership, subcontractors, and corporate management to ensure successful contract execution.
* Develop and maintain Standard Operating Procedures (SOPs) and process improvements.
* Monitor quality assurance activities and ensure compliance with contractual, security, and organizational requirements.
* Prepare operational reports, status briefings, and performance metrics for leadership.
* Prepare project plans within guidelines of PMBOK methodology and scale as appropriate for projects assigned. Requirements Required Qualifications * Bachelor's degree from an accredited college or university.
* Active Secret Security Clearance.
* Minimum of 5 years of experience leading IT operations or technical support teams.
* Demonstrated experience managing personnel in a Department of Defense or federal government environment.
* Strong understanding of IT service management principles and operational execution.
* Proven ability to manage multiple priorities while meeting contractual deadlines.
* Excellent verbal and written communication skills.
* Prepare, monitor, manage and execute a detailed project plan. Preferred Qualifications * Project Management Institute PMP Certification
* Current CompTIA Security+ CE certification (or DoD 8570/8140 compliant equivalent).
* Experience managing large IT support contracts.
* Experience with Service Desk, Desktop Support, Endpoint Management, or Enterprise IT Operations.
* ITIL Foundation certification.
* Project management experience.
* Experience with Microsoft 365, Intune, Active Directory/Entra ID, SharePoint, or enterprise endpoint management solutions. Desired Leadership Competencies The successful candidate will demonstrate: * High emotional intelligence and professional maturity.
* Strong servant leadership philosophy.
* Ability to motivate, coach, and retain high-performing employees.
* Excellent customer relationship management skills.
* Accountability and ownership of operational outcomes.
* Sound decision-making under pressure.
* Strong organizational and time management skills.
* Continuous improvement mindset with a focus on operational excellence. Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.  EOE Statement:  Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws. Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at    Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

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