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Service Desk Manager Jobs in Dothan, AL (NOW HIRING)

IHG Hotels & Resorts

FRONT DESK

Kinsey, AL · On-site

$13 - $16.25/hr

The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: * Manage the front desk during the overnight shift ...

IHG Hotels & Resorts

FRONT DESK (AM/PM SHIFT)

Kinsey, AL · On-site

$13 - $16.25/hr

The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and ... The successful candidate will have excellent customer service skills and be able to work ...

Planet Fitness

Overnight Front Desk Associate

Marianna, FL · On-site

$12.75 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Resolve member concerns and escalate to a Manager as needed. * Answer phones in a friendly manner ... service environment is preferred * Must be 18 years of age or older * Willing to become CPR/AED ...

Benchmark

Front Desk - Guest Service Agent

Enterprise, AL · On-site

$16 - $17/hr

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides ... News & World Report, these recognitions reflect the culture, service excellence, and commitment to ...

Doubletree By Hilton

Front Desk Clerk

Kinsey, AL · On-site

$12.75 - $15.75/hr

  • Medical

  • PTO

Front Desk Clerk Are you friendly and enjoy "rolling out the red carpet" to guests? Do you enjoy ... experience (Customer Service, Hotel Industry, Management, Restaurant Administration, Human ...

Tru by Hilton

Front Desk Clerk

Dothan, AL · On-site

$12.75 - $15.75/hr

  • Medical

  • PTO

... Service, Hotel Industry, Management, Restaurant Administration, Human Resources, Legal, Educational, Training & Development, Financial - strongly preferred) • Proficient in MS Word, Excel ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Dothan, AL

Service Desk Manager information

See Dothan, AL salary details

$33.2K

$85.9K

$142.7K

How much do service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service desk manager in Dothan, AL is $85,925.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,500.00 and $102,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What job categories do people searching Service Desk Manager jobs in Dothan, AL look for?

The top searched job categories for Service Desk Manager jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Service Desk Manager jobs?

Cities near Dothan, AL with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Dothan, AL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $85,925 per year, or $41.3 per hour.

FRONT DESK

IHG Hotels & Resorts

Kinsey, AL • On-site

$13 - $16.25/hr

Other

Re-posted yesterday

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

75th of 108 rated hotels

Job description

Introduction:
We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
  • Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
  • Answer phone calls and respond to online inquiries in a timely and professional manner
  • Handle guest requests, such as booking tours or making restaurant reservations
  • Assist with check-in and check-out processes, including handling payments and issuing keys
  • Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
  • Monitor and maintain inventory of supplies and equipment
  • Perform light cleaning duties, such as wiping down counters and restocking supplies
  • Other duties as assigned
Qualifications:
  • Previous experience as a night auditor or in a customer service role is preferred
  • Strong communication and interpersonal skills
  • Ability to multitask and handle a high-volume workload
  • Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
  • Excellent attention to detail and problem-solving skills
  • Flexibility to work overnight shifts, including weekends and holidays
Perks:
  • Competitive salary
  • Employee discounts on hotel rooms and amenities
  • Opportunities for advancement within the company
  • Professional development opportunities
  • Positive and supportive work environment

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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