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Service Desk Manager Jobs in Rhode Island (NOW HIRING)

Spa at the Del Monte

Front Desk Clerk

Providence, RI · On-site

$16 - $16.25/hr

... management and prioritization skills • Exceptional customer service skills • Ability to multi ... Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader ...

Vatn Systems

IT Support Specialist

Bristol, RI · On-site

Key Responsibilities Service Desk & Ticketing * Serve as first point of contact for all IT tickets ... Manage the loaner equipment pool and coordinate hardware repairs/RMAs with vendors. Procurement ...

Vatn Systems

IT Support Specialist

Bristol, RI · On-site

Key Responsibilities Service Desk & Ticketing * Serve as first point of contact for all IT tickets ... Manage the loaner equipment pool and coordinate hardware repairs/RMAs with vendors. Procurement ...

Beltone New England

Front Desk Associate

Woonsocket, RI · On-site

$18 - $21/hr

Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ... Light cleaning, filing, and inventory management Requirements * Must be knowledgeable in Microsoft ...

DelMonte Hotel Group

Front Desk Clerk

Providence, RI · On-site

$16 - $16.25/hr

... management and prioritization skills • Exceptional customer service skills • Ability to multi ... Benefits As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader ...

Beltone New England

Front Desk Associate

Woonsocket, RI · On-site

$18 - $21/hr

Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ... Light cleaning, filing, and inventory management Requirements * Must be knowledgeable in Microsoft ...

Beltone New England

Front Desk Associate

Barrington, RI · On-site

$18 - $21/hr

Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ... Light cleaning, filing, and inventory management Requirements * knowledgeable in Microsoft Word and ...

Beltone New England

Front Desk Associate

Barrington, RI · On-site

$18 - $21/hr

Pay based on experience in Customer Service, Medical Administration and Scheduling; qualifications ... Light cleaning, filing, and inventory management Requirements * knowledgeable in Microsoft Word and ...

Freedom Technology Solutions inc

Be Seen First

Level III Help Desk Technician

Johnston, RI · On-site

$55K - $70K/yr

This position serves as a senior resource for the Help Desk and is responsible for resolving ... Ticket and Service Management * Create, update, and maintain accurate service tickets in Autotask.

TPG Hotels Resorts and Marinas

Front Desk Agent

Providence, RI · On-site

$14.50 - $18.25/hr

They are responsible for providing excellent customer service, managing administrative tasks, and ... desk area is organized and presentable. * Security and Access Control: Monitor access to the ...

McLaughlin Research Corp.

Help Desk Analyst -GM

Newport, RI · On-site

$52 - $76/hr

Help Desk Analyst -GM - (ANALYIAS_COMPANY_1.4) Share this job as a link in your status update to ... Proficient in information technology and operations management * Gather feedback for and implement ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Rhode Island

Service Desk Manager information

See Rhode Island salary details

$35.7K

$92.6K

$153.8K

How much do service desk manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for service desk manager in Rhode Island is $92,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $110,200.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Rhode Island?

The most popular types of Service Desk jobs in Rhode Island are:

What are popular job titles related to Service Desk Manager jobs in Rhode Island?

For Service Desk Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Rhode Island look for?

The top searched job categories for Service Desk Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Desk Manager jobs?

Cities in Rhode Island with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,563 per year, or $44.5 per hour.

Front Desk Clerk

Spa at the Del Monte

Providence, RI • On-site

$16 - $16.25/hr

Part-time

Re-posted 20 days ago

Job description

Job Description

Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve as a Front Desk Clerk.

You will play a key role to ensure a great guest and colleague experience.  We offer competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Become part of our family and see why so many of our associates have made DelMonte Hotel Group their career home. Contact us today – we’re waiting to hear from you!

Job Responsibilities

As a Front Desk Clerk, you will be responsible for performing a variety of guest service activities while providing the highest level of service possible. 

Your specific duties in this role will include:

• Greet, register, and assign rooms to guests.

• Answer telephone.

• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.

• Make and confirm reservations.

• Monitor room availability.

• Block rooms.

• Program wake-up calls.

• Handle guest mail and messages.

• Perform check-out services.

• Open and close shifts making cash drops as necessary.

• Maintain market stock and coffee area as needed.

• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.

• Provide guests with directions and information regarding the local area.

• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.

• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.  Report deficiencies.

• Schedule shuttle runs for guests (hotels with shuttle only).

• Provide safe transportation to all guests using the hotel shuttle vehicle (select service properties only).

• Perform laundry duties as needed (Fairfield Inn only).

• Maintain continental breakfast, including closing and cleaning of area (Fairfield Inn only).

Job Requirements

We are looking for a self-motivated Front Desk Clerk with a strong work ethic and a drive to exceed expectations. It is also important that you have excellent communication skills.

Specific qualifications for the role include:

• 1 to 3 months related experience; High school diploma or general education degree (GED); or equivalent combination of education and experience.

• Solid organizational, time-management and prioritization skills

• Exceptional customer service skills

• Ability to multi-task in a fast-paced environment

• Basic computer and administrative skills

• Availability to work a flexible schedule

• Maintain a valid Driver’s License from the state which you reside with no major violations.

Benefits

As a Front Desk Clerk with DelMonte Hotel Group, you will be part of a hospitality leader that prides itself on cultivating a workplace that feels like home and that brings out the best in you, each and every day. It’s the kind of company where many of our associates come for a job, but stay for a career—the kind of place where your strengths will be appreciated, and where each of us can truly be ourselves.

Your hard work and professional dedication will be rewarded with excellent compensation packages, which may vary somewhat depending on location.

• Compensation $16.00 - $16.25 per hour

• Comprehensive benefit packages for full-time positions

• Hotel room discounts at our locations around the globe

• Discounts on food and beverages

• Professional development and advancement opportunities

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