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Service Desk Manager Jobs in Rhode Island (NOW HIRING)

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI · On-site

$17 - $22.75/hr

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ... Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map ...

TEKWISSEN LLC

Computer Hardware Technician

Warwick, RI · On-site

$17 - $22.75/hr

You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and ... Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map ...

Red Lion Inn

Front Desk Agent

Newport, RI · On-site

$21 - $22/hr

Collaborate with housekeeping, maintenance, and food & beverage teams to fulfill guest requests and ensure seamless service delivery. * Manage daily front desk operations including handling cash ...

Red Lion Inn

Front Desk Agent

Newport, RI · On-site

$14.25 - $18/hr

Collaborate with housekeeping, maintenance, and food & beverage teams to fulfill guest requests and ensure seamless service delivery. * Manage daily front desk operations including handling cash ...

Healthtrax Fitness & Wellness

Front Desk

East Greenwich, RI · On-site

$13.75 - $17.75/hr

Provide a high-level of customer service to all members and effectively resolve issues * Handle ... management, health education, fitness and a sense of community. We also have Healthtrax Physical ...

Hirekeyz Inc

Help Desk Technician

Bristol, RI · On-site

$21 - $28.25/hr

This role manages an online ticketing system and ensures prompt resolution of user issues during ... Strong customer service and communication skills. * Ability to troubleshoot hardware and software ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

Pathfinders, Inc.

Be Seen First

Help Desk Technician

Warwick, RI · On-site

$24/hr

Excellent knowledge of best practices around management, control, and monitoring of server ... Pathfinders, Inc. was established in 1997 as a full service staffing solutions provider.

Hotel Viking Newport

Front Desk Agent

Newport, RI

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

Hotel Viking Newport

Front Desk Agent

Newport, RI · On-site

$22/hr

As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Rhode Island

Service Desk Manager information

See Rhode Island salary details

$35.7K

$92.6K

$153.8K

How much do service desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service desk manager in Rhode Island is $92,563.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,500.00 and $110,200.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Rhode Island?

The most popular types of Service Desk jobs in Rhode Island are:

What are popular job titles related to Service Desk Manager jobs in Rhode Island?

For Service Desk Manager jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Rhode Island look for?

The top searched job categories for Service Desk Manager jobs in Rhode Island are:

What cities in Rhode Island are hiring for Service Desk Manager jobs?

Cities in Rhode Island with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $92,563 per year, or $44.5 per hour.

Computer Hardware Technician

TEKWISSEN LLC

Warwick, RI • On-site

$17 - $22.75/hr

Contractor

Re-posted 14 days ago

Job description

Company Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing.
Job Description
Position: Computer Hardware Technician
Location: Warwick,RI
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: 2nd Shift (3:00 pm - 11 pm)
Job Description:
  • 1-3 year computer support experience, basic hardware and software skills.
  • Good work ethic, good organizational skills
  • As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
  • This is a journeyman position for the typical desk side support technician.
  • You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
  • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
  • Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

Job Responsibilities:
  • Computer hardware set up, basic hardware and software troubleshooting stills
  • Provides support for software, hardware and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products. Supports Core, server products.
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Qualifications
Additional Information
Communication will be via Teams and Outlook. Meetings are conducted remotely as this is a face-to-face role. New agents need to get used to using is their feet and their mouth because they're going to be walking around talking to folks face to face. Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system. It's not exactly all pen and paper. Someone does need to be able to use a cursory level of technology to succeed in the role. Training will be provided for first week.
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About TekWissen

Sourced by ZipRecruiter

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Ann Arbor, MI, US

Year founded

2009

Social media

Twitter

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