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Service Desk Manager Jobs in Iowa (NOW HIRING)

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Service Operations Manager As a Help Desk Technician (Tier 1) at Winsor Consulting Group, you will serve as the first point of contact for our clients, providing frontline technical support for a ...

ATIA Ltd

HR Manager - Internship

Iowa City, IA · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

ATIA Ltd

HR Manager - Internship

Ames, IA

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

ATIA Ltd

HR Manager - Internship

Waterloo, IA · On-site

Document Management System (DMS), * 6. Service Desk Plus (SDP), * 7.Service Management Systems (SMS), * 8.Business Continuity Management Systems (BCMS), * 9.Information Security Management Systems ...

defi AUTO LLC

Client Support Desk Analyst

Des Moines, IA · On-site

$60K - $75K/yr

... and managed servicing solutions. Our customers include the highest-volume captive auto lenders ... This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates ...

Ledgestone Hospitality LLC

Front Desk

Okoboji, IA · On-site

$14.75 - $19.25/hr

General Manager Purpose of Position : Guest Service Representatives are responsible for greeting ... Carry out front desk responsibilities including, but not limited to; greeting guests, performing ...

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All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Iowa

Service Desk Manager information

See Iowa salary details

$34.3K

$88.8K

$147.5K

How much do service desk manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for service desk manager in Iowa is $88,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,700.00 and $105,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.
What are the most commonly searched types of Service Desk jobs in Iowa? The most popular types of Service Desk jobs in Iowa are:
What are popular job titles related to Service Desk Manager jobs in Iowa? For Service Desk Manager jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Service Desk Manager jobs in Iowa look for? The top searched job categories for Service Desk Manager jobs in Iowa are:
What cities in Iowa are hiring for Service Desk Manager jobs? Cities in Iowa with the most Service Desk Manager job openings:
Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Iowa as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $88,778 per year, or $42.7 per hour.

Hotel Front Desk Office Manager

Courtyard Bettendorf

Bettendorf, IA • On-site

$35K - $42K/yr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 5 days ago

Job description

Courtyard by Marriott in Bettendorf is adding a Front Desk Manager to our team!
Who We Are
Frontier Hospitality Group has been locally owned since 1950. We operate eight hotels across three fantastic brands and our growth keeps climbing. We believe in a work/life harmony that fits our employees' lifestyles. Whether that means you want to work two days or five we've got you covered.
About the Role
Be the first impression that stays. As our Front Desk Office Manager, you'll lead every aspect of the guest experience - from seamless check-in to genuine, memorable service. You'll set the tone for our hotel and inspire a team to deliver excellence every single day.
What You'll Do
Own all Front Office operations - guest registration, room inventory, service standards, cost controls, and marketing initiatives.
Hire, train, schedule, and coach a team of up to 15 Guest Service Agents, building a culture of high performance and hospitality.
Resolve guest concerns promptly and professionally; monitor satisfaction trends and drive continuous improvement.
Manage franchise systems, GDS, and all booking channels; oversee revenue capture and competitive analysis.
Maintain all hardware, software, and point-of-sale equipment; ensure team knowledge is always current.
Oversee audit procedures, accounts reconciliation, month-end processes, and A/R transfers.
Uphold hotel safety, security, and confidentiality standards at all times.
Benefits
Upon hire, you will be eligible for a comprehensive benefits package including medical, vision, dental, voluntary life insurance, short-term disability, and a flexible spending account. You will also receive vacation and sick time, plus hotel discounts through Frontier Hospitality Group and Marriott.
What We're Looking For
High school diploma/GED required; hospitality degree preferred
2+ years of hotel supervisory or management experience
Proficient in Microsoft Office Suite; experience with GDS and hotel franchise systems
Additional Requirements
Ability to stand, walk, and remain physically active for the majority of the shift.
Ability to lift or carry items up to 50 lbs occasionally.
Strong multitasking, time management, and English communication skills.
Availability for nights, weekends, and holidays as needed.
Courtyard - Bettendorf is located at 907 Utica Ridge Place, Bettendorf, IA 52722
EOE/AA/Disabled Veteran - Frontier Hospitality Group is an Equal opportunity Employer and participates in the E-Verify program to verify the employment eligibility of all new hires.

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