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Service Desk Manager Jobs in Iowa (NOW HIRING)

HR Green

Service Desk Administrator

Johnston, IA · On-site

$54.60 - $81.90/hr

Service Desk Administrator Full Time Professional McHenry, IL, US 3 days ago Requisition ID: 2751 ... At HR Green, our engineers, project managers, and support staff depend on technology that works ...

Flexsteel Home

Service Desk Technician I

Dubuque, IA · On-site

Manages multiple priorities and executes tasks in a high-pressure environment. Participates in rotation of after-hours Service Desk support. Administration - Assists in maintaining records and ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

Company Description Ask IT Consulting Inc. visualizes itself as a leader in IT services and ... The Help Desk Support (HDS) resource provides technical assistance support over the phone and ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Iowa

Service Desk Manager information

See Iowa salary details

$34.3K

$88.8K

$147.5K

How much do service desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service desk manager in Iowa is $88,778.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,700.00 and $105,700.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Iowa?

The most popular types of Service Desk jobs in Iowa are:

What are popular job titles related to Service Desk Manager jobs in Iowa?

For Service Desk Manager jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Iowa look for?

The top searched job categories for Service Desk Manager jobs in Iowa are:

What cities in Iowa are hiring for Service Desk Manager jobs?

Cities in Iowa with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $88,778 per year, or $42.7 per hour.

Service Desk Technician II

The Iowa Clinic

West Des Moines, IA • On-site

Full-time

Medical, Retirement

Re-posted 12 days ago

The Iowa Clinic rating

7.0

Company rating: 7.0 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Description

Looking for a career where you love what you do and who you do it with? You’re in the right place. Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa. By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

 A day in the life…  

Wondering what a day in the life of a full-time Service Desk Technician II at The Iowa Clinic might look like?

The Service Desk Technician II provides intermediate‑level IT support for internal clinic staff across The Iowa Clinic locations. This role is primarily onsite and hands‑on, supporting PC technology at clinic sites, with additional responsibility for phone‑based remote support and escalated ticket resolution. The position operates with limited supervision and serves as a mentor to Service Desk Technician I staff.

 Key Responsibilities

  • Provide advanced technical support for hardware, software, application, and user access issues.
  • Resolve escalated service requests and perform onsite troubleshooting, deployments, and equipment installations across clinic locations.
  • Manage endpoint devices, software deployments, asset inventory, and user account administration.
  • Maintain accurate ticket documentation and knowledge base content within FreshService.
  • Mentor Service Desk I team members and support continuous improvement initiatives.
  • Participate in an on-call rotation and deliver exceptional customer service while ensuring timely issue resolution.

 Qualifications 

  • Associate or bachelor’s degree in IT or related field, or equivalent experience 
  • 2–4 years of experience in service desk or technical support roles. Customer service experience in a healthcare or clinical setting is a plus.
  • Strong working knowledge of Windows 11, Microsoft 365, Entra ID, and Active Directory
  • Experience with endpoint management tools (Intune, Automox, or similar)
  • Proficiency with FreshService or comparable service desk platforms
  • Preferred certifications: CompTIA A+ preferred.
  • HDI Support Center Analyst or similar customer service certification also accepted

    What’s in It for You 

    • Competitive 401(k) with employer match and profit sharing
    • Employee incentives and rewards programs
    • Training and professional development opportunities
    • Health and wellness program with up to $350 per year in incentives
    • Quarterly volunteer opportunities with local nonprofits
    • Transparent communication through all‑employee meetings, team huddles, and feedback surveys
    • A fun, engaging workplace with team events, celebrations, contests, and employee appreciation activities

    What The Iowa Clinic employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom