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Service Desk Manager Jobs in Decorah, IA (NOW HIRING)

mgx

Loan Servicing Representative

Cannon Falls, MN

$18.75 - $23.75/hr

The role will act as a Tier 2 help desk resource for escalated servicing matters. The position ... Communication including recommendations with Manager/Assistant Manager for correction and ...

mgx

Mortgage Loan Processor I

Spring Grove, MN · On-site

$41K - $56K/yr

... processing help desk duties while giving excellent customer service to customers, lenders, and ... Perform any other duties as requested by management to assist other departments, as necessary.

FreedomBank

Loan Support

Waukon, IA · On-site

$35K - $43K/yr

Provide exceptional customer service while assisting customers with loan payment processing and ... Work as a team with other loan support staff and assist others as needed. * Assist with managing ...

FREEDOMBANK

Loan Support

Waukon, IA · On-site

$17.75 - $23.50/hr

Provide exceptional customer service while assisting customers with loan payment processing and ... Work as a team with other loan support staff and assist others as needed. * Assist with managing ...

Nexus Cooperative

Seasonal Scale Operator

Elgin, IA · On-site

$17.79 - $18.50/hr

... or services. * Fields customer questions and complaints; when the issue is beyond the ... Manages calendars and schedules appointments. * Performs other related duties as assigned.

Nexus Cooperative

Grain & Agronomy Operations

Elgin, IA · On-site

$18.65 - $20/hr

Excellent interpersonal and customer service skills. * Excellent time management skills. Physical ... The Prolonged periods sitting at a desk and working on a computer. * The noise level in the work ...

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Decorah, IA

Service Desk Manager information

See Decorah, IA salary details

$33.8K

$87.5K

$145.4K

How much do service desk manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for service desk manager in Decorah, IA is $87,542.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $104,200.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What cities near Decorah, IA are hiring for Service Desk Manager jobs?

Cities near Decorah, IA with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Decorah, IA as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $87,542 per year, or $42.1 per hour.

Front Desk/Warranty Coordinator

Iowa Rotocast Plastics

Decorah, IA • On-site

$15 - $19.50/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Greet visitors, answer incoming calls, and direct them to the appropriate department or individual.

  • Process warranty claims and RMAs, including logging, reviewing, and managing cases from intake through resolution.

  • Create, maintain, and ship sales brochures, and organize the company's image and quote libraries.

Job description

Description:

The Front Desk / Warranty Coordinator serves as the first point of contact for Iowa Rotocast Plastics and Grizzly Coolers by greeting visitors, answering incoming calls, and coordinating the company's warranty and Return Merchandise Authorization (RMA) process from initial claim through resolution. This role coordinates the creation, maintenance, and shipment of sales brochures for reps and clients, and maintains the company's image and quote libraries. The ideal candidate is highly organized, detail-oriented, and communicates clearly and professionally with both internal teams and external customers.

Requirements:

Essential Job Duties & Responsibilities 

  • Answer incoming phone calls and direct them to the appropriate department or individual
  • Greet and welcome visitors, customers, applicants and vendors in a friendly and professional manner
  • Create, maintain, and ship sales brochures to sales representatives and clients as needed
  • Process product warranty intake, including logging and reviewing claims for completeness and accuracy
  • Communicate internally with production, quality, and sales teams regarding warranty case details and status
  • Provide clear, timely, and professional communication with clients regarding warranty claims and resolutions
  • Create and manage warranty cases from intake through resolution
  • Process Return Merchandise Authorizations (RMAs)
  • Enter warranty orders accurately into Epicor
  • Compile and distribute monthly warranty reports
  • Maintain and organize the company's image library and quote library, assigning appropriate attributes/tags to each image and quote for searchability
  • Box and prepare brochures and related materials for shipment (packages up to approximately 20 lbs)
  • Perform other front desk and administrative duties as assigned
  • Maintain a clean, organized, and professional reception area

Job Specifications


Required Knowledge, Skills & Abilities

  • Exceptional interpersonal skills with the ability to interact professionally with customers, sales representatives, and internal staff
  • Strong written communication skills, particularly via email
  • Bilingual (English/Spanish) communication skills are preferred but not required.
  • Highly organized with strong attention to detail and the ability to manage multiple tasks simultaneously
  • Proficiency with Microsoft Excel and Microsoft Word required
  • Proficiency with Microsoft Outlook required
  • Experience with Epicor preferred; willingness and ability to learn required
  • Ability to work independently and prioritize tasks in a fast-paced environment

Education & Experience 

  • High School Diploma or equivalent required
  • Prior customer service, front desk, or administrative experience preferred

Work Schedule

  • Standard schedule: 7:00-4:00PM Monday-Friday
  • Overtime: Based on production demand; may include extended shifts or additional hours as needed

Iowa Rotocast Plastics offers a great work environment and leading rewards package

  • Competitive performance-based wages
  • Generous benefit plans: Medical, Dental, HSA, DCA, Life and Disability
  • Employee Health Program
  • 401(k) pension plan with employer match
  • Paid time off
  • Nine paid Holidays
  • Bereavement Leave
  • Employee events
  • Employee discounts on IRP & Grizzly products
  • Employee Referral Bonus Program

Iowa Rotocast Plastics is proud to be an equal-opportunity employer. We are committed to equal employment regardless of the individual's race, color, gender, national origin, religion, age, disability, genetic information, status as a military veteran, or any other characteristic protected by applicable law.