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Service Desk L2 Jobs (NOW HIRING)

Wipro Limited

SERVICE DESK ANALYST L2(CONTRACT)

Plano, TX · On-site

$35K - $76K/yr

SERVICE DESK ANALYST L2(CONTRACT) City: Plano State/Province: Texas Posting Start Date: 9/3/26 Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting ...

Syntricate Technologies

L2 Deskside Support

Atlanta, GA · On-site

$19.50 - $24.75/hr

Responsibilities : • L2 Desk side Services • IT IS_Service Desk, Service Desk Management • Installing and configuring computer hardware, software, systems, networks, printers, and scanners · ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and ... Provide L1/L2 technical support for IT incidents and service requests and work as per SOP

SCIGON Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Provide oversight of corporate L2 support and service delivery activities. * Partner with ... Desk leadership experience. * Strong hands-on experience with ServiceNow or a comparable ITSM ...

Scigon Solutions

ITSM / Service Desk Lead

Oak Brook, IL · On-site

$93K - $125K/yr

Provide oversight of corporate L2 support and service delivery activities. * Partner with ... Desk leadership experience. * Strong hands-on experience with ServiceNow or a comparable ITSM ...

SCIGON

ITSM / Service Desk Lead

Oak Brook, IL · On-site

The ITSM / Service Desk Lead is responsible for the leadership and governance of Level 1 Service ... Provide oversight of corporate L2 support and service delivery activities. * Partner with ...

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Service Desk L2 information

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How much do service desk l2 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for service desk l2 in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Service Desk L2?

A Service Desk L2 (Level 2) technician is responsible for handling more complex technical issues that cannot be resolved by the Level 1 support team. They troubleshoot hardware and software problems, escalate unresolved incidents to higher support levels if needed, and may handle system administration tasks. Service Desk L2 staff also document solutions, provide guidance to L1 technicians, and ensure that incidents are resolved within agreed service levels. Their work ensures smooth IT operations and minimizes downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk L2?

To thrive as a Service Desk L2, you need advanced troubleshooting skills, a solid understanding of IT systems, and typically an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+ or ITIL Foundation are commonly expected. Strong problem-solving, patience, and effective communication skills help you resolve issues efficiently and support users under pressure. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Service Desk L2 professionals, and how can they effectively address them?

Service Desk L2 professionals often encounter complex technical issues that go beyond standard troubleshooting, such as advanced network or software problems. They may also face pressure to resolve tickets quickly while maintaining high customer satisfaction. Effective communication with both end-users and other IT teams is essential to clarify issues and coordinate solutions. Staying updated on new technologies and maintaining strong documentation skills can help L2 staff resolve issues efficiently and contribute to continuous service improvement.

What is the difference between Service Desk L2 vs Service Desk L1?

AspectService Desk L2Service Desk L1
ResponsibilitiesHandles complex issues, escalates problems, provides advanced troubleshootingAddresses basic issues, initial contact, resolves common problems
Skills & CertificationsTechnical knowledge, troubleshooting skills, certifications like CompTIA A+Basic customer service, troubleshooting, certifications often not required
Work EnvironmentMore technical, problem-solving focused, often in a dedicated support teamCustomer interaction, initial support, front-line support team

Service Desk L2 professionals handle more complex technical issues and require advanced troubleshooting skills, often supported by relevant certifications. In contrast, Service Desk L1 staff focus on basic customer support and initial issue resolution. Both roles are essential in a typical IT support environment, with L2 providing escalation support for issues beyond L1's scope.

What are popular job titles related to Service Desk L2 jobs?

For Service Desk L2 jobs, the most frequently searched job titles are:

Infographic showing various Service Desk L2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

MSP Help Desk/Service Desk Support - L2

Plano, TX • On-site

Axxys Technologies, Inc.
IT Services • 11 - 50 employees
Learn more about Axxys Technologies, Inc.external

$19.25 - $25.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.
Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.
Responsibilities
  • Provide technical support to our clients through phone, email, and remote support tools.
  • Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
  • Install, configure, and maintain software, hardware, and peripherals as required.
  • Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
  • Monitor systems and alert clients of potential issues or outages.
  • Escalate complex issues to senior engineers as required.
  • Provide timely updates to clients regarding ticket status and resolution.

Requirements
  • At least 2 years of experience in a help desk or service desk support role.
  • Good understanding of Windows Server Administration and Active Directory.
  • Strong knowledge of IT security principles and best practices.
  • Familiarity with desktop platforms, including Windows, iOS, and Android.
  • Experience with G-Suite and Office 365.
  • Good understanding of network topologies, protocols, and architecture.
  • Experience with ITSM tools, such as Kaseya/ConnectWise.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Retirement Plan (401k, IRA)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

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