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Service Desk L2 Jobs (NOW HIRING)

krg technology inc

Service Desk L2

Boise, ID · On-site

Working knowledge of Microsoft Active Directory and GPO Strong customer service skills. Strong troubleshooting skills. Significant, demonstrated experience with Microsoft Windows operating systems o ...

krg technology inc

Service Desk L2

Cary, NC · On-site

Working knowledge of Microsoft Active Directory and GPO Strong customer service skills. Strong troubleshooting skills. Significant, demonstrated experience with Microsoft Windows operating systems o ...

Sharp Solutions, Inc.

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Reston, VA · On-site

$21.25 - $29.25/hr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

Sharp Solutions Inc

Tier 2 Service Desk L2

Herndon, VA · On-site

$60K - $63K/yr

Service Desk (Tier 2) staff shall receive, diagnose, distribute, and track the status of service requests for assistance regarding any service the USGS has (IT related and Non-IT Related) via the ...

ConfigUSA

Deskside Technician

Penn, PA · On-site

$18 - $23/hr

Service Desk Management Experience Required: 6-8 Pre-Screening Questionnaire: How many years of experience do you have in Desk‑side / Service Desk / L2 end‑user support? Have you supported ...

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Service Desk L2 information

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How much do service desk l2 jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for service desk l2 in the United States is $23.89, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.92 per hour, depending on experience, location, and employer.

What are the roles and responsibilities of a Service Desk L2?

A Service Desk L2 (Level 2) technician is responsible for handling more complex technical issues that cannot be resolved by the Level 1 support team. They troubleshoot hardware and software problems, escalate unresolved incidents to higher support levels if needed, and may handle system administration tasks. Service Desk L2 staff also document solutions, provide guidance to L1 technicians, and ensure that incidents are resolved within agreed service levels. Their work ensures smooth IT operations and minimizes downtime for end users.

What are the key skills and qualifications needed to thrive as a Service Desk L2?

To thrive as a Service Desk L2, you need advanced troubleshooting skills, a solid understanding of IT systems, and typically an associate’s or bachelor’s degree in a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and relevant certifications such as CompTIA A+ or ITIL Foundation are commonly expected. Strong problem-solving, patience, and effective communication skills help you resolve issues efficiently and support users under pressure. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by Service Desk L2 professionals, and how can they effectively address them?

Service Desk L2 professionals often encounter complex technical issues that go beyond standard troubleshooting, such as advanced network or software problems. They may also face pressure to resolve tickets quickly while maintaining high customer satisfaction. Effective communication with both end-users and other IT teams is essential to clarify issues and coordinate solutions. Staying updated on new technologies and maintaining strong documentation skills can help L2 staff resolve issues efficiently and contribute to continuous service improvement.

What is the difference between Service Desk L2 vs Service Desk L1?

AspectService Desk L2Service Desk L1
ResponsibilitiesHandles complex issues, escalates problems, provides advanced troubleshootingAddresses basic issues, initial contact, resolves common problems
Skills & CertificationsTechnical knowledge, troubleshooting skills, certifications like CompTIA A+Basic customer service, troubleshooting, certifications often not required
Work EnvironmentMore technical, problem-solving focused, often in a dedicated support teamCustomer interaction, initial support, front-line support team

Service Desk L2 professionals handle more complex technical issues and require advanced troubleshooting skills, often supported by relevant certifications. In contrast, Service Desk L1 staff focus on basic customer support and initial issue resolution. Both roles are essential in a typical IT support environment, with L2 providing escalation support for issues beyond L1's scope.

What are popular job titles related to Service Desk L2 jobs?

For Service Desk L2 jobs, the most frequently searched job titles are:

Infographic showing various Service Desk L2 job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $49,688 per year, or $23.9 per hour.

Service Desk L2

Boise, ID • On-site

krg technology inc
IT Services • 201 - 500 employees
Learn more about krg technology incexternal

Full-time

Re-posted 14 days ago

Job description

Company Description

Thanks & Regards
Nandha
KRG Technologies Inc.

25000 | Avenue Stanford | Suite 253 | Valencia, CA 91355

PH : 661 367 8000 x 304


Job Description

Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
Safely move equipment point to point using wheeled carts and vehicles.
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
Ability to use remote desktop connectivity applications
Working knowledge of imaging utilities such as Ghost, SCCM, etc
Delivery and setup of PC equipment to end-users.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
Demonstrated proficiency in Microsoft OS and Microsoft application.
Demonstrated proficiency for installation of desktop software.
Working knowledge of Microsoft Active Directory and GPO
Strong customer service skills.
Strong troubleshooting skills.
Significant, demonstrated experience with Microsoft Windows operating systems
o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
o Servers: 2012, 2008 r2, 2008, 2003, 2000
Functionally capable with Apple OS X
Advanced troubleshooting skills with hard drive encryption software
Advanced level skills in the Microsoft Office Suite:
o Word, Excel, PowerPoint, Outlook configuration issues with Exchange
Strong client-side remote access troubleshooting skills
Demonstrate strong skills supporting printers in an enterprise environment
Advanced knowledge of client-side management tools - Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
Demonstrate proficiency in using applications in the Micron environment - MTGroups, BMC Remedy, Projects, Processes, etc.
Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
Strong software installation and support skills.
Disciplined, systematic problem solving skills required.

Qualifications

SCCM, Mobile Application

Additional Information

Immediate interview


KRG Technologies logo

About KRG Technologies

Sourced by ZipRecruiter

KRG Technologies was founded with a simple motive of offering the clients exactly what they want, how they want and when they want. By leveraging for its clients its technological edge and right-sourcing advantage, KRG in a short period of time has grown to become one of the most trusted strategic technology partners. Treating every client as the top priority, we customize our solutions and services to align with the unique needs of each client. Headquartered in Valencia, California, KRG employs a unique global delivery platform to minister its offerings spanning from application development and maintenance to business process reengineering. With years of hands-on domain experience and international presence, we offer state-of-the-art solutions backed by our follow-the-sun service model in the most cost effective manner. We value our clientele for the trust reposed in us and our clientele admire us for our personalized approach and deep commitment to their success. Our biggest strength lies in technical expertise of our team and individual competency of our employees, which enables us to be the most befitting solution provider.

Industry

It services

Company size

201 - 500 Employees

Headquarters location

Valencia, CA, US

Year founded

2003

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