Service Desk Implementation Project Manager Jobs

For decades, DTN has been the silent force behind some of the world's most critical industries-helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights-enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don't follow trends-we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we're accelerating growth and expanding our global footprint. Our purpose-built solutions-powered by AI and honed by decades of vertical expertise-are helping some of the world's most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

DTN is seeking an experienced Senior Implementation Project Manager to lead complex, high-impact software implementation projects for global enterprise customers. This role is responsible for driving successful deployment, adoption, and measurable outcomes of DTN's Software-as-a-Service (SaaS) and Results-as-a-Service (RaaS) solutions. The ideal candidate combines strong project governance expertise with executive-level communication skills and thrives in a fast-paced, matrixed SaaS environment.

• Lead the planning and execution of customer implementation projects, ensuring scope, timelines, and deliverables are met.

• Establish and manage project governance structures, including steering committees, risk management processes, and escalation paths.

• Serve as the primary point of contact for customer stakeholders, including executive sponsors, ensuring clear communication of status, risks, and milestones.

• Facilitate discovery and requirements sessions to align DTN's SaaS and RaaS solutions with customer goals and measurable outcomes.

• Coordinate cross-functional teams across Product, Engineering, Customer Success, Professional Services, and Support to ensure seamless delivery.

• Proactively identify risks, remove blockers, and drive momentum from onboarding through go-live and early adoption.

• Contribute to continuous improvement of implementation methodologies, playbooks, and value realization frameworks.

• 7+ years of experience managing customer-facing SaaS implementation projects, ideally including outcomes-based or RaaS delivery models.

• Proven track record of delivering complex software implementations on time and within budget.

• Strong executive presence and communication skills, with the ability to influence senior stakeholders.

• Deep understanding of project governance, risk management, and SaaS delivery methodologies.

• Experience aligning solution capabilities to customer business needs, KPIs, and success criteria.

• Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar).

• PMP, Scrum, or other project management certifications preferred.

• Willingness and ability to travel up to 40%, including international travel.

• Competitive Salary

• Unlimited PTO

• Flexible working hours

• Remote work model (position dependent)

• Competitive Medical, Dental and Vision Insurance Plans

• 6% 401K matching

• Unlimited access to 13k+ courses via learning platform to support employee career advancement

• Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between $84,500 and $113,000. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

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About DTN:

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights-empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value clarity, trust, and action. We're a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters - and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.

• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.

• Future-Forward: We see what's coming- and we're ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at Careers@dtn.com to verify the legitimacy of any communication.Report any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.