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Ca Service Desk Implementation Consultant Jobs (NOW HIRING)

Prosum

Service Desk Technician

Phoenix, AZ · On-site

Utilizing the CA Service Desk application, technicians triage, troubleshoot, diagnose and resolve ... isolate problems, and determine and implement client focused solutions. The following ...

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

Infojini Consulting is recognized as one of the fastest growing IT services and software ... via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop/laptop ...

RXinsider LTD.

Implementation Consultant Job Summary The Implementation Consultant works closely with other ... Maintains a strong working knowledge of RevSpring's products, services, and systems * Utilizes ...

RevSpring Inc

Implementation Consultant

Nashville, TN · On-site

Implementation Consultant Job Summary: The Implementation Consultant works closely with other ... Maintains a strong working knowledge of RevSpring's products, services, and systems * Utilizes ...

Illumia, LLC

Implementation Consultant

Atlanta, GA · On-site +1

The Implementation Consultant is responsible for delivering and supporting cashless payment and ... Deliver expert training and consultative services to provide optimal system functionality * Assist ...

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How much do ca service desk implementation consultant jobs pay per year?

As of Sep 11, 2026, the average yearly pay for ca service desk implementation consultant in the United States is $112,972.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,000.00 and $148,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Ca Service Desk Implementation Consultant job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, 1% Temporary, and 7% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $112,972 per year, or $54.3 per hour.

Service Desk Technician

Phoenix, AZ • On-site

Prosum
Recruiting and Staffing Services • 201 - 500 employees
Learn more about Prosumexternal

Contractor

Re-posted 24 days ago

Key responsibilities

  • Provide technical assistance and support for computer systems, hardware, and software issues.

  • Triage, troubleshoot, diagnose, and resolve IT support issues using the CA Service Desk application, and document all service activities.

  • Respond to customer queries via in person, phone, or email, and communicate incident progress and system updates.

Job description

Job Description

The Service Desk is critical to the success of our IT organization. Increasingly, our customers demand the delivery of a world-class service; our delivery of that service can be the difference between success and failure for our customers.  All Service Desk Technicians are responsible for providing technical assistance and support related to computer systems, hardware, or software.  Utilizing the CA Service Desk application, technicians triage, troubleshoot, diagnose and resolve IT related support issues and dispatch and monitor incident and service tickets as necessary (i.e. software applications, hardware support, executive support services, etc.). They log and track all requests for assistance, respond to queries, run diagnostic programs, isolate problems, and determine and implement client focused solutions.

The following responsibilities and core skills are expected for every Service Desk Technician:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

Respond to queries either in person or over the phone

Respond to email messages for customers seeking help

Ask questions to determine nature of problem

Walk customer through problem-solving process

Support of disaster recovery solutions

Acts as liaison between business communities and IT

Document all Service activity and system maintenance documentation in CA Service Desk Manager

Communication with customers is required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Improve customer service, perception, and satisfaction

Fast turnaround of customer requests

Ability to work in a team and communicate effectively

Work with other Service Delivery teams to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently

Appropriately escalate service requests that require higher levels of technical support

Stay current with system information, changes and updates

Qualifications

KNOWLEDGE, SKILLS, & ABILITIES:

Associate or bachelor's degree in computer science or a minimum of 4 years of equivalent work experience working within a help or service desk environment

Working knowledge of a range of remote administration and diagnostic utilities

Experience working in an ITIL-driven environment with working knowledge of ITIL principles and processes

Extensive application support experience and knowledge with Microsoft's entire suite of products, including Outlook/Exchange

Exceptional knowledge of Microsoft Operating Systems

Exceptional knowledge of Microsoft Office Suite including assisting on Office 365 issues towards resolution

Strong knowledge of CA Service Desk ticketing system

Strong knowledge of BMC Remedy ticketing system

Ability to independently troubleshoot new technologies as they emerge (including software)

Proven track record of being detail oriented, with outstanding follow-through

Able to effectively interact with all levels of the organization

Excellent oral and written communication skills

Ease in learning new skills or enhancing existing skills

Expert planning and organizing

Expert problem-solving  skills, identifying the root cause of a problem

Always customer focused for all service delivery activities

Flexible and adaptable

Attention to detail

Ability to maintain their cool in a stressful environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

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