Service Desk Implementation Project Manager Jobs

With Alviere, organizations can offer financial products to drive customer engagement, generate new revenue streams, and improve existing financial flows. The Alviere HIVE platform offers an extensive range of configurable, branded financial products, including accounts & wallets, card issuance, streamlined payments, and global money transfers. Alviere brings together technology and program support with the trust of a licensed financial institution to assure the safety, flexibility, and long-term viability of client programs.

The Sr. Implementation Project Manager is responsible for the end-to-end delivery of complex deployments for large, often multi-stakeholder enterprise organizations in a regulated financial services environment. They coordinate cross-functional teams - including Product, Engineering, Compliance, Customer Care, and client stakeholders - to plan, execute, and successfully launch the Alviere Solutions as part of our clients' product launches on time and within scope. This role is responsible for defining project plans, managing timelines and risks, aligning business and technical requirements, and coordinating deliverables internally and externally. Acting as the primary point of contact for clients, they drive clear communication and oversee change management, while continuously improving implementation processes and customer experience.

• Leads multiple strategic and operational projects from inception and analysis through implementation to go-live and stabilization.
• Identifies and manages project dependencies and critical paths. This requires the ability to connect cross dependencies across multiple projects and functions to keep project workflow progressing.
• Sets and continually manages project expectations with team members and other stakeholders. Coaches, mentors, motivates, and supervises project team members and contractors, and influences them to take positive action and accountability for their assigned work.
• Creates and manages the implementation of cross functional project plans which coordinate cross functional SME teams.
• Manages deliverables, performing project reviews and ensuring project management best practices take place for all engagements.
• Facilitates and makes complex decisions and recommendations using a high degree of initiative and independent judgment.
• Manages project documentation, status reporting, and risk awareness.
• Communicates project effort, progress, achievements, problems and failures on a timely basis to senior leadership.

• 6+ years of experience in a project manager role in in fintech, payments, banking technology, or regulated SaaS
• Experience working with financial institutions and enterprise clients
• Expertise with the Atlassian suite of products, including Confluence and Jira, and project management tools including Smartsheets
• Experience managing complicated, long running, and often ambitious projects
• Proven ability to manage multiple clients and priorities simultaneously
• Comfort working with technical, operational, business, and compliance stakeholders
• Familiarity with APIs, data integrations, or platform-based products
• Excellent written and verbal communication skills
• PMP, CSM, or similar certification a plus

In accordance with the Colorado Equal Pay for Equal Work Act, the expected salary range for this position is $130,000.00 - $140,000.00 per year. Actual compensation will be determined based on experience, skills, and location. This position is eligible for Company bonus and equity. Benefits include: Medical, dental, and vision insurances, unlimited paid time off, 401k plan w/company match.

Applicants are not required to provide age-related information in their application materials, such as dates of graduation or years of attendance. You may redact or omit these details from your résumé or other documents submitted with your application. If age verification is necessary for legal compliance, it will only be requested after a conditional job offer is made.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by law. We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. Alviere is committed to a workforce where everyone's opportunities are limitless.

Consistent with this commitment, Alviere will endeavor to provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities. Please contact recruiting@alviere.com for any assistance.