IT Service Desk Manager
Denton, TX · On-site
... e Desk Manager to lead their Library IT Support team ... This role involves providing technical support, managing helpdesk operations, and ensuring high ...
IT Service Desk Manager
Denton, TX · On-site
... e Desk Manager to lead their Library IT Support team ... This role involves providing technical support, managing helpdesk operations, and ensuring high ...
Service Desk
Brooklyn, NY · On-site
Services and activities of the Public Safety Services Desk are vital to day-to-day operations of ... 1. Managing calls and notifications through OTI's service desk systems: 2. Responding to emails ...
Service Desk
Brooklyn, NY · On-site
Services and activities of the Public Safety Services Desk are vital to day-to-day operations of ... 1. Managing calls and notifications through OTI's service desk systems: 2. Responding to emails ...
Oversee daily service desk operations and ensure consistent delivery of high-quality user support. * Manage help desk workforce scheduling, workload distribution, and queue management across multiple ...
Oversee daily service desk operations and ensure consistent delivery of high-quality user support. * Manage help desk workforce scheduling, workload distribution, and queue management across multiple ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University ... The Helpdesk Manager leads daily helpdesk operations, ensuring timely and effective resolution of ...
IT Service Desk Manager
Denton, TX · On-site
$51K/yr
Title: IT Service Desk Manager Employee Classification: IT Service Desk Manager Campus: University ... The Helpdesk Manager leads daily helpdesk operations, ensuring timely and effective resolution of ...
... we help businesses operate smarter, faster, and more efficiently. At FlexTG, you'll join a team ... Lead the daily operations and strategic direction of the Service Desk team. * Oversee the ...
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... we help businesses operate smarter, faster, and more efficiently. At FlexTG, you'll join a team ... Lead the daily operations and strategic direction of the Service Desk team. * Oversee the ...
Global Help Desk Manager
Chicago, IL · On-site
Position Summary Sims Limited is seeking a highly motivated and service-oriented Global Help Desk Manager to lead end-user support operations across Australia, New Zealand, and North America. This ...
Global Help Desk Manager
Chicago, IL · On-site
Position Summary Sims Limited is seeking a highly motivated and service-oriented Global Help Desk Manager to lead end-user support operations across Australia, New Zealand, and North America. This ...
Key Responsibilities • Provide overall management and supervision of Service Order Desk operations supporting a 24/7 environment • Serve as the primary liaison between IAW and Government ...
Key Responsibilities • Provide overall management and supervision of Service Order Desk operations supporting a 24/7 environment • Serve as the primary liaison between IAW and Government ...
Help Desk Manager
Fort George G Meade, MD · On-site
$120K - $135K/yr
The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems ... Oversee the daily operation of the service desk to include monitoring performance metrics and ...
Help Desk Manager
Fort George G Meade, MD · On-site
$120K - $135K/yr
The Help Desk Manager supports the Defense Information Systems Agency (DISA), Business Systems ... Oversee the daily operation of the service desk to include monitoring performance metrics and ...
Associate Manager, Service Desk and Operations
$56K - $66K/yr
Associate Manager, Service Desk and Operations *Hybrid Role with Remote Options* About Sandy Hook ... how to get help. SHP also advances school safety, youth mental health, and responsible gun ...
Associate Manager, Service Desk and Operations
$56K - $66K/yr
Associate Manager, Service Desk and Operations *Hybrid Role with Remote Options* About Sandy Hook ... how to get help. SHP also advances school safety, youth mental health, and responsible gun ...
Service Desk
Houston, TX · On-site
Syntricate Technologies is seeking a Service Desk professional to join their team. The role ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...
Service Desk
Houston, TX · On-site
Syntricate Technologies is seeking a Service Desk professional to join their team. The role ... management services. Founded in 2004, the company is headquartered in Boston, USA, with a team of ...
Provide strategic and operational leadership for the combined NOC and Service Desk functions ... Manage staffing, scheduling, and workforce planning for a 24/7 or extended-hours operational ...
Provide strategic and operational leadership for the combined NOC and Service Desk functions ... Manage staffing, scheduling, and workforce planning for a 24/7 or extended-hours operational ...
Service Desk Manager / Lead
Des Moines, IA · On-site
$100 - $125/hr
Lead daily operations of the IT Service Desk supporting enterprise users globally. * Ensure adherence to contractual SLAs, KPIs, OLAs, and customer experience targets. * Manage incident, request ...
Service Desk Manager / Lead
Des Moines, IA · On-site
$100 - $125/hr
Lead daily operations of the IT Service Desk supporting enterprise users globally. * Ensure adherence to contractual SLAs, KPIs, OLAs, and customer experience targets. * Manage incident, request ...
... operational activities of the service desk, which serves as the BU community's primary point of ... Help Desk, or enterprise IT support environment. * Experience supporting ticket management and ...
... operational activities of the service desk, which serves as the BU community's primary point of ... Help Desk, or enterprise IT support environment. * Experience supporting ticket management and ...
Help Desk Supervisor
San Antonio, TX · On-site
Serve as on-shift liaison between Helpdesk agents and TSD leadership ... Participate in major incident management, ensuring timely escalation to Enterprise Operations ...
Help Desk Supervisor
San Antonio, TX · On-site
Serve as on-shift liaison between Helpdesk agents and TSD leadership ... Participate in major incident management, ensuring timely escalation to Enterprise Operations ...
Service Desk Support
Winchester, VA · On-site
... operations, including desktop and mobile device support, IT service management, walk‐up ITX ... Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote ...
Service Desk Support
Winchester, VA · On-site
... operations, including desktop and mobile device support, IT service management, walk‐up ITX ... Key Qualifications: * 1-2 years IT help desk/service desk experience * Windows 10/11, O365, remote ...
Help Desk Manager
Lakewood, NJ · On-site
$10K - $145K/yr
About the role As Help Desk Manager, you own the overall performance and success of the service ... Operational management * Oversee daily service desk operations. * Monitor service metrics, ticket ...
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Help Desk Manager
Lakewood, NJ · On-site
$10K - $145K/yr
About the role As Help Desk Manager, you own the overall performance and success of the service ... Operational management * Oversee daily service desk operations. * Monitor service metrics, ticket ...
Service Desk Analyst
Colorado Springs, CO · On-site
$20.25 - $27.75/hr
Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking ... and self-help tools. * Serve as the first point of contact for handling customer IT-related ...
Service Desk Analyst
Colorado Springs, CO · On-site
$20.25 - $27.75/hr
Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking ... and self-help tools. * Serve as the first point of contact for handling customer IT-related ...
Service Desk Analyst
$20.25 - $27.50/hr
Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking ... We integrate emerging technology, rapidly and securely, into mission critical operations that ...
Service Desk Analyst
$20.25 - $27.50/hr
Implement, manage, and maintain ITIL-compliant Service Desk systems, such as incident tracking ... We integrate emerging technology, rapidly and securely, into mission critical operations that ...
Service Desk Supervisor
Lenexa, KS · On-site
Demonstrated success managing service desk operations through metrics and KPIs driving measurable ... Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.
Service Desk Supervisor
Lenexa, KS · On-site
Demonstrated success managing service desk operations through metrics and KPIs driving measurable ... Health Savings Account & Flexible Spending Accounts (We'll help you take advantage of tax savings.
Service Desk Lead
New York, NY · On-site
Experience managing service desk operations in an enterprise environment. * Strong knowledge of ... incident management, ticketing systems, and IT service management processes. * Experience with ...
Service Desk Lead
New York, NY · On-site
Experience managing service desk operations in an enterprise environment. * Strong knowledge of ... incident management, ticketing systems, and IT service management processes. * Experience with ...
Service Desk Helpdesk Operations Manager information
See salary details
$37.5K - $45.4K
1% of jobs
$45.4K - $53.3K
6% of jobs
$53.3K - $61.2K
8% of jobs
$67K is the 25th percentile. Wages below this are outliers.
$61.2K - $69.1K
13% of jobs
$69.1K - $77K
14% of jobs
The median wage is $80.8K / yr.
$77K - $85K
17% of jobs
$85K - $92.9K
13% of jobs
$96.1K is the 75th percentile. Wages above this are outliers.
$92.9K - $100.8K
8% of jobs
$100.8K - $108.7K
7% of jobs
$108.7K - $116.6K
7% of jobs
$116.6K - $124.5K
5% of jobs
$37.5K
$83.8K
$124.5K
How much do service desk helpdesk operations manager jobs pay per year?
As of Sep 9, 2026, the average yearly pay for service desk helpdesk operations manager in the United States is $83,781.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $100,000.00 per year, depending on experience, location, and employer.
What are popular job titles related to Service Desk Helpdesk Operations Manager jobs?
For Service Desk Helpdesk Operations Manager jobs, the most frequently searched job titles are:
IT Service Desk Manager
Denton, TX • On-site
University of North Texas •
Education • 5 - 10K employees5,001 - 10,000 employees
Full-time
Re-posted 24 days ago
University Of North Texas rating
7.2
Based on 41 frontline employees who took The Breakroom Quiz
391st of 633 rated colleges and universities
Job description
Job Summary:
The University of North Texas is a prominent educational institution in the Dallas-Fort Worth region, and they are seeking an IT Service Desk Manager to lead their Library IT Support team. This role involves providing technical support, managing helpdesk operations, and ensuring high-quality service delivery while collaborating with various teams to enhance technology services for the UNT Libraries.
Responsibilities:
• This position will provide first and second level technical support, including the installation, upgrade, and maintenance of equipment/software used within the Library. The position manages the hiring, training, and scheduling of student employees, and day to day operations of the helpdesk including timely trouble ticket response. This position supervises a full time employee for daily operation of the Helpdesk in the Library.
• This position will work closely with several distinct teams to ensure all end user devices and services are maintained and functional.
• This position maintains accurate inventory records and assists forecasting endpoint replacement/support life cycles.
• This role is expected to proactively identify and address issues, implement effective solutions, and continuously evaluate and improve workflows and procedures.
• Ensures that documentation is kept up to date for the helpdesk. Utilize documentation created across department in support of products and services; identify issues in documentation outside direct purview so that responsible party is able to update as necessary.
Qualifications:
Required:
• Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
• Knowledge of computing fundamentals, network principles, and endpoint management across distributed library environments.
• Ability to oversee ticket workflows, SLA tracking, knowledge base development, and continuous process improvement.
• Proven skill recruiting, training, scheduling, and evaluating student/part-time tech staff to ensure consistent service quality.
• Experience tracking hardware/software inventories, coordinating repairs/warranties, and forecasting refresh cycles.
• Familiarity with higher-ed data privacy (FERPA), endpoint security standards, and accessibility/ADA requirements.
• Ability to rapidly learn new platforms, apply emerging tools, and troubleshoot complex technical or operational challenges.
• Skill partnering with campus IT, library departments, vendors, and academic units to align support with institutional goals.
• Ability to translate and communicate technical concepts for audiences and maintain high service standards during peak academic periods.
Preferred:
• Familiarity with IT service management frameworks and ticketing systems (e.g. ServiceNow, Jira)
• Windows/macOS support
• Ancillary devices/services support (e.g. AV systems, printers)
• Knowledge of endpoint management tools and identity systems. SCCM / Intune / Active Directory / EntraID
• Experience developing documentation, workflows, and knowledge bases
Company:
UNT is a public institution of higher education and research based in Denton, TX. Founded in 1890, the company is headquartered in Denton, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
The University of North Texas is a prominent educational institution in the Dallas-Fort Worth region, and they are seeking an IT Service Desk Manager to lead their Library IT Support team. This role involves providing technical support, managing helpdesk operations, and ensuring high-quality service delivery while collaborating with various teams to enhance technology services for the UNT Libraries.
Responsibilities:
• This position will provide first and second level technical support, including the installation, upgrade, and maintenance of equipment/software used within the Library. The position manages the hiring, training, and scheduling of student employees, and day to day operations of the helpdesk including timely trouble ticket response. This position supervises a full time employee for daily operation of the Helpdesk in the Library.
• This position will work closely with several distinct teams to ensure all end user devices and services are maintained and functional.
• This position maintains accurate inventory records and assists forecasting endpoint replacement/support life cycles.
• This role is expected to proactively identify and address issues, implement effective solutions, and continuously evaluate and improve workflows and procedures.
• Ensures that documentation is kept up to date for the helpdesk. Utilize documentation created across department in support of products and services; identify issues in documentation outside direct purview so that responsible party is able to update as necessary.
Qualifications:
Required:
• Bachelor's degree in related field and three years of related computing work experience; or any equivalent combination of education, training and experience.
• Knowledge of computing fundamentals, network principles, and endpoint management across distributed library environments.
• Ability to oversee ticket workflows, SLA tracking, knowledge base development, and continuous process improvement.
• Proven skill recruiting, training, scheduling, and evaluating student/part-time tech staff to ensure consistent service quality.
• Experience tracking hardware/software inventories, coordinating repairs/warranties, and forecasting refresh cycles.
• Familiarity with higher-ed data privacy (FERPA), endpoint security standards, and accessibility/ADA requirements.
• Ability to rapidly learn new platforms, apply emerging tools, and troubleshoot complex technical or operational challenges.
• Skill partnering with campus IT, library departments, vendors, and academic units to align support with institutional goals.
• Ability to translate and communicate technical concepts for audiences and maintain high service standards during peak academic periods.
Preferred:
• Familiarity with IT service management frameworks and ticketing systems (e.g. ServiceNow, Jira)
• Windows/macOS support
• Ancillary devices/services support (e.g. AV systems, printers)
• Knowledge of endpoint management tools and identity systems. SCCM / Intune / Active Directory / EntraID
• Experience developing documentation, workflows, and knowledge bases
Company:
UNT is a public institution of higher education and research based in Denton, TX. Founded in 1890, the company is headquartered in Denton, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
What University Of North Texas employees say
Pay
Benefits
Hours and flexibility
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About University of North Texas
Sourced by ZipRecruiter
Industry
Education
Company size
5,001 - 10,000 Employees
Headquarters location
Denton, TX, US
Year founded
1890