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Service Desk Engineer Jobs (NOW HIRING)

GFI Digital

Service Desk Engineer

Kansas City, KS · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

PLS

Service Desk Engineer I

Oak Brook, IL · On-site

The Service Desk Engineer will remain the main point of contact with the customer, maintaining ownership of the original issue and acting as liaison between the Customer and Service Teams until ...

Business Wire

Service Desk Engineer

San Francisco, CA

$85K - $88K/yr

About the Role A Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking ...

PLS

Service Desk Engineer I

Oak Brook, IL

The Service Desk Engineer will remain the main point of contact with the customer, maintaining ownership of the original issue and acting as liaison between the Customer and Service Teams until ...

Business Wire

Service Desk Engineer

San Francisco, CA · On-site

$85K - $88K/yr

About the Role A Service Desk Engineer supports Business Wire employees by troubleshooting, diagnosing, and resolving problems related to computer hardware, operating system, applications, networking ...

PLS

Service Desk Engineer II

Oak Brook, IL · On-site

The Service Desk Engineer II will report directly to the Service Desk Manager. They will provide first and second line technical support to PLS employees. This includes working with applications ...

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Service Desk Engineer information

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How much do service desk engineer jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for service desk engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What are some common challenges Service Desk Engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What are the key skills and qualifications needed to thrive as a Service Desk Engineer, and why are they important?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Service Desk Engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.
More about Service Desk Engineer jobs
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What states have the most Service Desk Engineer jobs? States with the most job openings for Service Desk Engineer jobs include:
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Service Desk Engineer

Service Desk Engineer

GFI Digital

Kansas City, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Why GFI?
GFI Digital is a locally owned, industry-leading provider of office technology solutions, helping businesses thrive for over 25 years. From managed IT and print solutions to networking, security, and unified communications, we make technology simple and impactful for our clients. Our success is driven by our people, and we're committed to creating an environment where employees can grow, learn, and build long-term careers. If you're looking for a company that truly cares about its people and its customers, GFI Digital is for you.
Service Desk Engineer Job Description:
As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and server hardware, software, network equipment, and connectivity. This role requires strong customer service orientation, excellent verbal and written communication skills, and a proactive approach to supporting clients effectively.
Schedule: This is a Full-Time position with in-office and hybrid schedules available.
Key Responsibilities:
  • Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
  • Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
  • Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
  • Troubleshoot network equipment such as switches, firewalls, and wireless access points
  • Remediate compromised accounts via anti-virus/malware software
  • Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)
  • Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)
  • Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications
  • Provide third-party vendor management assistance
  • Ensure that Service Level Agreements are met for all customers

Qualifications:
  • 3-4 years of hands-on IT support experience in a similar role (deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments)
  • Working knowledge of Windows Servers and Networking hardware protocols
  • Strong documentation skills, producing accurate documentation related to client environments and issue resolution
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Keen attention to detail
  • Ability to absorb and retain information quickly
  • Highly self-motivated
  • Proven analytical and problem-solving abilities
  • Solutions-focused
  • Ability to multi-task and organize and prioritize deadlines accordingly
  • Always exhibit professional appearance and demeanor

Preferred Qualifications:
  • Education: College Diploma or Degree in Computer Science
  • Experience: 3-4 years of Hands-on IT support experience. Experience working with third-party vendors.
  • Certifications: Microsoft, CompTIA, Cisco, and others

Soft Skills:
  • Precise attention to detail and a high level of organization
  • Excellent communication and interpersonal skills
  • Highly self-motivated and directed
  • Able to meet deadlines and follow clear instructions

Benefits & Perks:
We believe in taking care of our team both professionally and personally. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.
Financial & Retirement
  • 401(k) with company match to help you plan for the future
  • Referral bonus program. Get rewarded for bringing great people to the team.

Health & Wellness
  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Life Insurance coverage
  • Employee Assistance Program (EAP) for confidential counseling and support services
  • Paid Time Off starting on your hire date
  • Sick Time Off
  • Employee Discount Program for added savings

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