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Service Desk Engineer Jobs (NOW HIRING)

Titan

Service Desk Engineer

Raleigh, NC · On-site

$55K - $65K/yr

Service Desk Engineer, Level 1 Titan is an AI-native IT services firm. Autonomous agents resolve a growing share of tickets, and the human team handles what agents can't yet. As a Level 1 Service ...

Dresner Group

Service Desk Engineer

Columbia, MD · On-site

Help Desk, 24x7x365 * Cloud Services * IT Consulting Services For More Career Opportuniites Please Visit: www.dresnergroup.com Service Desk Engineers at Dresner Group act as an integral role to our ...

Dresner Group

Service Desk Engineer

Columbia, MD · On-site

Help Desk, 24x7x365 * Cloud Services * IT Consulting Services For More Career Opportuniites Please Visit: www.dresnergroup.com Service Desk Engineers at Dresner Group act as an integral role to our ...

Serigor

Cloud Service Desk Engineer

Washington, DC · On-site

Cloud Service Desk Engineer Location: Washington, DC (Hybrid - Remote with occasional onsite support as needed) Duration: Upto 5 Years Position Overview We are seeking an experienced Cloud Service ...

Staffingine LLC

Service Desk Engineer

Scottsdale, AZ · On-site

Service Desk Engineer Job Location: Scottsdale, AZ Job Type: Contract * Provide L1 technical support through phone, chat, and email for all inbound service desk requests. * Accurately log, categorize ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

Ardent

Service Desk Engineer

Washington, DC · On-site

Ardent is seeking a Service Desk Engineer to join our team. This is a onsite position in Washington DC . Position Description: Ardent is seeking a Service Desk Engineer to design, implement, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

Spry Methods

Service Desk Engineer

Washington, DC

$140K - $160K/yr

The Service Desk Engineer supports advanced endpoint engineering work for secure workstation images, patching, enrollment, telemetry, baseline configuration, lifecycle management, and remediation of ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

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Service Desk Engineer information

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$10

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How much do service desk engineer jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for service desk engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What are some common challenges Service Desk Engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What are the key skills and qualifications needed to thrive as a Service Desk Engineer, and why are they important?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Service Desk Engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.
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Service Desk Engineer jobs near you
Service Desk Engineer

Service Desk Engineer

Titan

Raleigh, NC • On-site

$55K - $65K/yr

Full-time

Posted 3 days ago

Job description

Service Desk Engineer, Level 1
Titan is an AI-native IT services firm. Autonomous agents resolve a growing share of tickets, and the human team handles what agents can't yet. As a Level 1 Service Desk Engineer, you're the front line. You own the tickets that reach a human, resolve them fast, and flag the patterns that should become automation.
This is not a traditional Tier 1 seat. You'll work alongside AI agents, not against them. The repetitive password resets and provisioning requests are increasingly handled by the system. Your job is to handle the cases that need judgment, escalate cleanly when they don't fit, and feed every recurring issue back to the people building the agents.
What you'll do
  • Own and resolve inbound service desk tickets across endpoint, identity, access, and connectivity issues, hitting SLA and CSAT targets.
  • Triage what comes in: resolve what you can, route what you can't, and document every step so the next person (or agent) is faster.
  • Work the escalation path between AI agents and senior engineers. Catch what agents miss, hand off what's above your tier.
  • Spot recurring issues and surface them to engineering and product so they become automated resolutions, not repeat tickets.
  • Keep documentation, runbooks, and knowledge articles current as the environment and tooling change.

What we're looking for
  • 1+ years in a service desk, help desk, or desktop support role (or equivalent hands-on experience).
  • Working knowledge of Windows, macOS, Active Directory / Entra ID, and common SaaS admin (Microsoft 365, Google Workspace).
  • Comfort with a ticketing system (ServiceNow, ConnectWise, or similar) and a habit of documenting clearly.
  • Strong written communication. You'll resolve a lot over chat and email.
  • Curiosity about automation and AI tooling, and the instinct to ask "why is this still a manual ticket?"

Nice to have
  • Scripting (PowerShell, Python) or any experience automating routine tasks.
  • Exposure to identity governance, MDM/Intune, or network basics.
  • MSP or multi-client environment experience.

Why Titan
You'll learn the service desk as it's being rebuilt around AI, not bolted onto it. Strong Level 1 engineers here grow into automation, escalation engineering, and specialist tracks fast, because the routine work keeps getting handed to the agents and the interesting work keeps landing on your desk.

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