ZipRecruiter

Log In

1

Service Desk Engineer Jobs (NOW HIRING)

Dresner Group

Service Desk Engineer

Columbia, MD

Help Desk, 24x7x365 * Cloud Services * IT Consulting Services For More Career Opportuniites Please Visit: www.dresnergroup.com Service Desk Engineers at Dresner Group act as an integral role to our ...

Dresner Group

Service Desk Engineer

Columbia, MD · On-site

Help Desk, 24x7x365 * Cloud Services * IT Consulting Services For More Career Opportuniites Please Visit: www.dresnergroup.com Service Desk Engineers at Dresner Group act as an integral role to our ...

RFA

Service Desk Engineer

New York, NY

The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration ...

RFA

Service Desk Engineer

New York, NY · On-site

The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration ...

Staffingine LLC

Service Desk Engineer

Scottsdale, AZ · On-site

Service Desk Engineer Job Location: Scottsdale, AZ Job Type: Contract * Provide L1 technical support through phone, chat, and email for all inbound service desk requests. * Accurately log, categorize ...

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

Job Overview Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

next page

Showing results 1-20

All JobsService Desk Engineer Jobs

Service Desk Engineer information

See salary details

$10

$26

$45

How much do service desk engineer jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for service desk engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What are some common challenges Service Desk Engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What are the key skills and qualifications needed to thrive as a Service Desk Engineer, and why are they important?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Service Desk Engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.
More about Service Desk Engineer jobs
What cities are hiring for Service Desk Engineer jobs? Cities with the most Service Desk Engineer job openings:
What states have the most Service Desk Engineer jobs? States with the most job openings for Service Desk Engineer jobs include:
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.
Service Desk Engineer

Service Desk Engineer

Complete Technology Services

Kansas City, MO • On-site

$52K - $62K/yr

Full-time

Posted 7 days ago

Job description

SERVICE DESK ENGINEER
Complete Technology Services is looking for a Service Desk Engineer to join our growing team!
Complete Technology Services (CTS) is a managed service provider supporting the technology needs of businesses around the Midwest.
The Service Desk Engineer is responsible for taking ownership of tickets from the remote help desk using superior customer service. This person also supports end-users of all skill levels via phone, email, remote access, or in person; and must provide solutions in a timely manner and document all issues and resolutions.
Position Overview
  • Ticket Escalation and Ownership: Manage and own the escalation process for all client tickets, ensuring timely and effective resolution.
  • 365 Administration: Handle administration tasks related to Microsoft 365, including user management, license allocation, and troubleshooting.
  • Network Management: Perform higher-level network management tasks, including the configuration and maintenance of firewalls and switches.
  • General Support: Perform tasks typical of a Service Desk member, including printer installations, password resets, and account management for new hires and departing employees.
  • Technical Issue Resolution: Promptly and professionally resolve workstation, printer, phone, and other computer-related support issues via phone, email, or in person at client sites.
  • Customer Service: Deliver superior customer service by demonstrating professionalism, helpfulness, and care to all clients.
  • Documentation: Document all support requests, actions taken, and resolutions, regardless of the source.
  • Availability: Be prepared for evening and weekend work, as well as participation in a 24x7 on-call rotation.
  • Service Level Agreements: Ensure compliance with all Service Level Agreements (SLAs) with our clients.
  • Additional Duties: Perform other duties as assigned.

Qualifications
  • 2+ years of support experience.
  • Advanced knowledge maintaining and configuring PCs and Laptops; including but not limited to Windows 10 and newer, networking, Office/Open Office apps, Internet and anti-virus, required.
  • Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals, required
  • Experience maintaining Office 365 user accounts, required
  • Experience supporting Macs in a business environment, required
  • Experience using ConnectWise, strongly preferred
  • Basic understanding of Windows 2008-22 servers, desirable
  • Basic understanding of network switches, routers, firewalls, VPNs, and zero trust required
  • Solid written and oral communication skills, required
  • Solid interpersonal and team skills, required
  • Solid documentation and reporting skills, required
  • Ability to multi-task, required
  • Strong organizational and analytical skills, required
  • Proven ability to be self-motivated and self-sufficient, required
  • Microsoft, A+, N+, and/or S+ certifications, desirable

Physical Demands
  • Ability to lift/carry up to 50lb on occasion.
  • Ability to use hands/tools for PC related hardware repair and/or replacement.
  • Position primarily requires work using a PC and phone.
  • Climbing ladders or crawling under desks may be necessary for occasional tasks.
  • Frequent standing, sitting, or walking as tasks demand.
  • May be required to commute to client offices on occasion.
  • Some after hours and weekend work may be necessary, per client schedules.

Complete Technology Services is an equal opportunity employer*

Apply