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Service Desk Engineer Jobs in Illinois (NOW HIRING)

Impact Networking

IT Service Desk Engineer

Lake Forest, IL · On-site

$55K - $70K/yr

Job Overview Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

G2IT LLC

Service Desk - SME

O Fallon, IL · On-site

$70K - $75K/yr

Service Desk - SME O'Fallon, Illinois, United States Senior Service Desk Specialist G2IT is seeking ... Interact with network services, software systems engineering, and/or applications development to ...

G2IT

Service Desk - SME

O Fallon, IL · On-site

$72K - $78K/yr

Senior Service Desk Specialist G2IT is seeking a Senior Service Desk Specialist to support client ... Interact with network services, software systems engineering, and/or applications development to ...

G2IT

Service Desk - SME

O Fallon, IL · On-site

$72K - $78K/yr

Senior Service Desk Specialist G2IT is seeking a Senior Service Desk Specialist to support client ... Interact with network services, software systems engineering, and/or applications development to ...

DV Trading

Client Platforms Engineer

Chicago, IL · On-site

Maintain accurate records of all service desk interactions, including incidents and service ... Engineer or similar role in an IT support environment * Solid knowledge of IT fundamentals ...

DV Trading

Client Platforms Engineer

Chicago, IL · On-site

Maintain accurate records of all service desk interactions, including incidents and service ... Engineer or similar role in an IT support environment * Solid knowledge of IT fundamentals ...

DV Trading

Client Platforms Engineer

Chicago, IL

Maintain accurate records of all service desk interactions, including incidents and service ... Engineer or similar role in an IT support environment * Solid knowledge of IT fundamentals ...

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All JobsService Desk Engineer JobsService Desk Engineer Jobs in Illinois

Service Desk Engineer information

See Illinois salary details

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$26

$44

How much do service desk engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for service desk engineer in Illinois is $26.16, according to ZipRecruiter salary data. Most workers in this role earn between $20.05 and $29.81 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $54,411 per year, or $26.2 per hour.

IT Service Desk Engineer

Impact Networking

Lake Forest, IL • On-site

$55K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Impact Networking rating

7.3

Company rating: 7.3 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

128th of 224 rated it services

Job description

Description
Built on service. Powered by people.
Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.
What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We've built something special, but we're far from finished. The people who join Impact now will help define what comes next.
Job Overview
Service Desk Engineers will be utilized in many different capacities to ensure proper management and support of our Managed IT clients' networks. Service Desk Engineers will serve as Tier 2 and 3 resources for operational IT issues that can be diagnosed and troubleshot, remotely. Service Desk Engineers provide remote troubleshooting for Impact customers and escalate to advanced engineering teams, when necessary. The Service Desk is based out of the Unified Support Operations center on Impact's corporate campus and provides 100% in-house, technical support for clients.
Impact's Unified Support Service Desk provides 24/7/365 client support. The available shift options tend to varie over time but current options can be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Our North Star: Client Centricity
Responsibilities
Technical
  • Provide Tier 1-3 end-user IT support escalated by Tier 1 Analysts
  • Identify, document, and troubleshoot user computing issues to resolution and maintain customer satisfaction
  • Identify user problems and work within a structured problem management and resolution process to maintain customer satisfaction
  • Work with Impact advanced engineering resources and vendors to deliver effective escalated support and services

Documentation and reporting
  • On-time documentation of issues within Impact's ticketing system
  • Run historical reports to identify reoccurring service disruptions
  • Document problem resolution and processes
  • Assist with on-boarding of new clients and users
  • Run diagnostic applications to resolve problems

General
  • Participate in ongoing training and attainment of manufacturer certifications
  • Develop and maintain relationships with customers and engineers that further develop our company's positive reputation through exceptional customer service

Qualifications & Experience
Required Skills and Experience
  • 3+ years of working experience as a NOC Technician, NOC Engineer, IT Support Engineer, Network Support Engineer, Systems Administrator, Network Administrator, IT Administrator, IT Specialist, Network Technician, Service Desk Engineer, Service Desk Analyst, etc.
  • Windows Server 2019-2025 Administration
  • Active Directory management and maintenance
  • DNS, DHCP, VPN and foundational networking and connectivity concepts
  • Ability to manage user accounts, licenses, and permissions through Office 365 admin portal
  • Fundamental troubleshooting of Office 365 applications and services
  • Strong IT diagnostic abilities
  • Strong written and verbal communication skills

Valued Skills and Experience
  • Remote Desktop Services and RMM familiarity
  • VMWare, Hyper-V and other virtualization technologies
  • Azure and other cloud solutions
  • Microsoft Exchange, SQL, and SharePoint management
  • Storage solutions: SAN, NAS, and Shared Storage
  • Experience as part of a Microsoft Partner organization
  • Experience working for a managed services organization

Valued Certifications, Licenses, Registrations
  • Microsoft Fundamental and Associate certifications
  • CompTIA A+, Network+, Server+, Security+, etc. certifications
  • Cisco certifications

What Drives Impact
Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time.
Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:
  • Innovation: We embrace change because innovation lives outside the comfort zone.
  • Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
  • Honesty: We are fiercely transparent and consistently honest.
  • Fun: We fuel work with fun, knowing life's too short for boring.
  • Low Ego: We champion ideas over titles, because brilliance knows no rank.
  • One Team: We win as a team, we lose as a team, we are one team.

Compensation
The typical base salary range for this role is $55,500 to $70,500. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.
Impact may offer applicable incentive compensation plans depending on role and/or department.
Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.
Benefits We Take Pride In
  • 5-year Tiffany & Co. Gift Card, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards
  • Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave
  • Development and growth opportunities with on-going training & continued education reimbursement
  • 401(K) & retirement plans with complimentary financial advisory services
  • Comprehensive health, disability, life, dental, and vision plans

For more information, visit https://www.impactmybiz.com/careers/#benefits
Work Authorization & Immigration SponsorshipCandidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.
Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a "U.S. Person," as defined by law, or otherwise be eligible to obtain any required government authorizations.
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