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Service Desk Engineer Jobs (NOW HIRING)

WEBIT Services

T3 Service Desk Engineer

Naperville, IL

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

GFI Digital

Service Desk Engineer

Maryland Heights, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

Redwood Trust Inc

Service Desk Engineer

Manhattan, NY · On-site

$100 - $130/hr

Service Desk Engineer *Regular Full-Time Analyst New York, NY, US 2 days ago Requisition ID: 1614 Salary Range: $100,000.00 To $130,000.00 Annually SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE:

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Maryland Heights, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Maryland Heights, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

Rividium

Cloud Service Desk Engineer

Washington, DC · On-site

$120 - $145/hr

RiVidium Inc. is seeking a highly qualified Cloud Service Desk Engineer to support a federal client. This position is contingent upon contract award and funding approval. As such, this job posting is ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Springfield, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

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Service Desk Engineer information

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How much do service desk engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What is the average salary for a service desk engineer?

The average salary for a service desk engineer typically ranges from $50,000 to $70,000 annually, depending on experience, certifications, and the company's size. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or ITIL can earn higher salaries. Salaries also vary based on the geographic location and the complexity of the support environment.

What skills do you need as a service desk engineer?

A service desk engineer needs strong technical skills in troubleshooting hardware, software, and network issues, along with excellent communication and customer service abilities. Knowledge of operating systems, remote support tools, and ITIL or similar frameworks is also important. Certifications like CompTIA A+ or Network+ can enhance job prospects.
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What states have the most Service Desk Engineer jobs?

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Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Senior Service Desk Engineer

Davis Technology Management

Dallas, TX • On-site

$80 - $100/hr

Other

Re-posted 7 days ago

Job description

ABOUT US

Davis Technology Management is a successful technology company in the IT staffing, Technology Consulting and IT Managed Services sector. Our focus is crafting technical and staffing solutions that empower businesses and foster growth. Our foundation is built on a commitment to our Core Values, and a team dedicated to bridging the gap between innovative IT solutions and businesses seeking to navigate the complexities of the digital age.

At the heart of everything we do, we’re dedicated to exceeding expectations and creating RAVING FANS both within our internal team and amongst our clients.

Davis Technology Management

Position Overview

We are seeking a Senior Service Desk Engineer to provide advanced technical support to enterprise clients and serve as a senior member of the service desk team.

This role acts as a technical escalation point, supports service delivery operations, and helps improve support processes. This position is also designed for someone ready to grow into a Lead or Service Delivery role.

The ideal candidate has strong troubleshooting skills, experience in enterprise environments, and understands how to operate within an SLA-driven support model.

Key Responsibilities Technical Support
  • Provide Tier II and Tier III support across multiple client environments
  • Troubleshoot hardware, software, access, and system issues
  • Support Windows, Microsoft 365, Active Directory / Entra ID, VPN, and endpoint management tools
  • Manage user accounts, permissions, and device configurations
  • Support remote and onsite users, including executives
  • Resolve tickets within defined service levels
  • Perform root cause analysis to prevent repeat issues
Service Delivery & ITIL Operations
  • Follow and support Incident, Request, and Escalation Management processes
  • Ensure tickets are properly prioritized, documented, and resolved
  • Assist in improving service desk workflows and procedures
  • Contribute to documentation and knowledge base articles
  • Identify recurring issues and recommend improvements
  • Support change management activities when required
  • Help maintain high service levels and client satisfaction
Escalations & Operational Support
  • Act as escalation point for complex or high-priority issues
  • Assist with major incident response and resolution
  • Work with infrastructure, engineering, and leadership teams
  • Help maintain stability and continuity across client environments
Team & Leadership Support
  • Mentor junior service desk engineers
  • Assist with onboarding and trainingi>
  • Help reinforce service standards and processesi>
  • Support leadership with escalations and workload managementi>
  • Be ready to step into a Lead role as needed
Client Support
  • Provide professional, responsive support
  • Communicate clearly with technical and non-technical users
  • Build trust with clients and end users
  • Support a high-quality service experience
Required Qualifications
  • 7+ years of IT support or service desk experience
  • Experience supporting enterprise environments
  • Strong troubleshooting skills across endpoints, identity, and cloud platforms
  • Experience working in SLA-driven support environmentsi>
  • Strong communication and customer service skills
  • Ability to work independently and take ownership
Service Delivery & ITIL Experience (Preferred)
  • Experience working in ITIL-based environments

Understanding of:

  • Incident Management
  • Request Management
  • Escalation Management
  • Change Management
  • Experience in managed services environments preferred
  • Experience improving processes or documentation preferred
Preferred Certifications
  • ITIL Foundation (preferred)
  • Microsoft Certifications
  • CompTIA A+, Network+, or Security+
Key Competencies
  • Advanced troubleshooting
  • Service delivery mindset
  • ITIL awareness
  • Leadership potential
  • Strong communication
  • Ownership and accountability
Career Path
  • Service Desk Lead
  • Service Delivery Lead
  • Service Delivery Manager
  • IT Manager
  • Infrastructure or Cloud Engineer
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