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Service Desk Engineer Jobs (NOW HIRING)

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Louisville, KY · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Maryland Heights, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

GFI Digital

Service Desk Engineer

Maryland Heights, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Champaign, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Bloomington, IL · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

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All JobsService Desk Engineer Jobs

Service Desk Engineer information

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$10

$26

$45

How much do service desk engineer jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for service desk engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What are some common challenges Service Desk Engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What are the key skills and qualifications needed to thrive as a Service Desk Engineer, and why are they important?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What does a Service Desk Engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.
More about Service Desk Engineer jobs
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What states have the most Service Desk Engineer jobs? States with the most job openings for Service Desk Engineer jobs include:
Service Desk Engineer jobs near you

Service Desk Engineer II

Avita Care Solutions

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

The Service Desk Engineer II provides professional and courteous technical support to Avita employees and affiliates by responding to and resolving requests concerning network, hardware, and software issues.
This is an "onsite" position based out of Atlanta (2140 Peachtree Rd.)
Work schedule is Mon. through Fri. from 8:30am to 5:30pm EST
About the Role:
  • Performs Microsoft Windows 11 (or higher) and basic Microsoft 365 support at the Journey-Level or higher.
  • Independently troubleshoots, diagnoses, and resolves technical hardware and/or software issues including but not limited to Microsoft 365, Windows operating system computers, RingCentral UCaaS telephony, printers and scanners.
  • Troubleshoots identity and access issues (Entra ID/Active Directory, MFA) and identifies and escalates potential security incidents in accordance with policy.
  • Continuously and timely documents all actions taken to address customers' issues in the Avita Service Connect ticketing system and meets defined service desk KPIs, including SLA compliance, first-contact resolution, and CSAT, while maintaining ticket quality to documentation standards.
  • Creates and maintains knowledge base articles and troubleshooting guides to support consistent, team-wide issue resolution.
  • Serves the company's employees through answering phone calls and submitted tickets for incidents and/or requests.
  • Determines the best solution based on the issue and details provided by customers.
  • Will clearly walk the customer through the problem-solving process using language that avoids technical jargon or requires advanced IT troubleshooting knowledge.
  • Follows up on outstanding requests and ensures timely resolution.
  • Sets realistic and timely expectations with customers for the resolution of requests and issues based upon department service level objectives.
  • Ensures that unresolved issues are seamlessly transferred to the assigned Service Desk staff upon the completion of their shift or escalated to the appropriate level of support according to documented escalation matrix.
  • Adheres to and supports IT change management processes.
  • Provides exceptional customer service by clearly and concisely communicating technical issues to non-technical customers.
  • Participates in and may lead technical work efforts and/or projects under direct guidance of manager or other EUC Engineers (L2/L3)
  • Aids other service desk engineers to troubleshoot more complex issues as needed.
  • Travel up to 10% to other pharmacy locations
  • Assists the IT Asset Management Administrator with warehouse and stockroom upkeep - receiving and stocking incoming hardware, supporting periodic inventory/cycle counts, and helping keep physical stock reconciled in the IT Asset Management platform and ready for deployment.
  • Proactively ensures that equipment kept at the Atlanta location is ready for use and immediate deployment.
  • Ensures that the IT Asset Management platform is maintained with accurate data when working with company hardware for IT Support tickets and proactive, project-based work.
  • Provides asset management duties as needed.
  • Assists the IT Asset Management Administrator with IT Asset Disposition (ITAD) - preparing retired hardware for disposal, supporting secure data sanitization, and helping maintain chain-of-custody and disposal records in accordance with company and regulatory data-security requirements.
  • Completes assigned learning modules and proactively works to grow their knowledge of new and developing technologies and trends, including the use of AI tools such as Microsoft Copilot to improve troubleshooting and documentation efficiency.

About You:
  • Associates degree (or higher) in Computer Science or closely related field of study preferred
  • 2 - 4 years call center experience preferred
  • 4+ years of experience providing direct customer service at Tier 1 and/or Tier 2 level; 2 years of which must have been in the last 5 years
  • ITIL Foundation Certification preferred
  • 2+ years of experience in an IT Service Desk lead role preferred
  • Three or more years supporting pharmacy operations and/or at other healthcare institutions is desired
  • Previous corporate experience providing asset management experience is desired.
  • Familiarity supporting IT asset inventory and IT asset disposition (ITAD) processes is a plus
  • Customer-focused with a passion and drive for customer satisfaction and delivering business value
  • Journey level hardware/device and software hands-on knowledge
  • Journey-level troubleshooting skills
  • Excellent written and verbal communication skills
  • Exceptional listening, problem-solving, negotiation, analytical, and critical thinking skills
  • Availability Monday through Friday, 8:30 AM - 5:30 PM EST
  • Some weekend/after-hours work may be necessary for various projects
  • Basic knowledge of ITIL concepts and strong knowledge of comprehensive IT support
  • Strong knowledge and experience with Microsoft 365 and Active Directory
  • Working knowledge of HIPAA/PHI handling and data-security practices when servicing, provisioning, and disposing of devices.
  • Comfortable leading one-on-one trainings as well as leading medium to large group presentations
  • Onsite-based role (no remote/work-from-home); may travel up to 10% to other Avita Care Solutions' locations.

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired tobe the care that unlocks the full potential of health for all.We're committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.
Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.
Pay range: $54,000- $70,400 annual salary, based on credentials and geographic location.
Avita Care Solutions offers a comprehensive benefits package:
Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings.
Six company paid holidays and three personal floating holidays, paid time off (PTO), paid leaves - two weeks paid parental leave, bereavement, sick leave, time to vote and jury duty, award recognition program, professional learning and development opportunities.
Company paid benefits - basic life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, health/dependent flexible spending.
Voluntary benefits - long and short-term disability, pet insurance, legal, accident, hospital indemnity, critical illness, whole and supplementary life insurance, identity theft protection, 401(K) retirement savings plan with company match.
All benefits are subject to the applicable plan terms.

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