Service Desk Engineer
Blue Bell, PA · On-site
They are seeking a Service Desk Engineer to provide first-level support, manage incident logging, and ensure adherence to service level agreements (SLAs). The role involves troubleshooting user ...
Service Desk Engineer
Blue Bell, PA · On-site
They are seeking a Service Desk Engineer to provide first-level support, manage incident logging, and ensure adherence to service level agreements (SLAs). The role involves troubleshooting user ...
T3 Service Desk Engineer
Naperville, IL · On-site
$85K - $110K/yr
As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...
Quick apply
T3 Service Desk Engineer
Naperville, IL · On-site
$85K - $110K/yr
As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Quick apply
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Kansas City, KS · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Quick apply
Service Desk Engineer
Kansas City, KS · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Senior Service Desk Engineer
Greenville, SC · On-site
$75K - $80K/yr
Interim HealthCare is seeking a Senior Service Desk Engineer to serve as a key technical resource for our enterprise support environment, providing advanced troubleshooting, mentorship, and white ...
Senior Service Desk Engineer
Greenville, SC · On-site
$75K - $80K/yr
Interim HealthCare is seeking a Senior Service Desk Engineer to serve as a key technical resource for our enterprise support environment, providing advanced troubleshooting, mentorship, and white ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Jefferson City, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Jefferson City, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Jefferson City, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Quick apply
Service Desk Engineer
Jefferson City, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Bloomington, IL · On-site
$56K - $92K/yr
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Bloomington, IL · On-site
$56K - $92K/yr
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Louisville, KY · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Louisville, KY · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Jefferson City, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Jefferson City, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Role Summary The L3 Service Desk Engineer operates at the intersection of support and engineering, responsible not only for resolving complex incidents but also for designing solutions, automating ...
Role Summary The L3 Service Desk Engineer operates at the intersection of support and engineering, responsible not only for resolving complex incidents but also for designing solutions, automating ...
Service Desk Engineer
Columbia, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Quick apply
Service Desk Engineer
Columbia, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer
Columbia, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Quick apply
Service Desk Engineer
Columbia, MO · On-site
Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...
Service Desk Engineer information
See salary details
$10.10 - $13.33
4% of jobs
$13.33 - $16.56
1% of jobs
$16.56 - $19.80
12% of jobs
$20.90 is the 25th percentile. Wages below this are outliers.
$19.80 - $23.03
23% of jobs
The median wage is $24.57 / hr.
$23.03 - $26.27
20% of jobs
$26.27 - $29.50
14% of jobs
$29.70 is the 75th percentile. Wages above this are outliers.
$29.50 - $32.74
9% of jobs
$32.74 - $35.97
5% of jobs
$35.97 - $39.20
5% of jobs
$39.20 - $42.44
4% of jobs
$42.44 - $45.67
2% of jobs
$10
$26
$45
How much do service desk engineer jobs pay per hour?
As of Jun 5, 2026, the average hourly pay for service desk engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.
What is the difference between Service Desk Engineer vs Help Desk Technician?
| Aspect | Service Desk Engineer | Help Desk Technician |
|---|---|---|
| Certifications | ITIL, CompTIA A+, Microsoft certifications | CompTIA A+, HDI certifications |
| Work Environment | Corporate IT support, technical troubleshooting, incident management | End-user support, basic troubleshooting, customer service |
| Employer & Industry Usage | IT departments across industries, enterprise environments | Small to medium businesses, customer service centers |
The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.
What are some common challenges Service Desk Engineers face and how can they effectively manage them?
Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.
What are the key skills and qualifications needed to thrive as a Service Desk Engineer, and why are they important?
To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.
What does a Service Desk Engineer do?
A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.
More about Service Desk Engineer jobs
What cities are hiring for Service Desk Engineer jobs? Cities with the most Service Desk Engineer job openings:
What states have the most Service Desk Engineer jobs? States with the most job openings for Service Desk Engineer jobs include:
Full-time
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Tata Consultancy Services rating
6.5
Based on 21 frontline employees who took The Breakroom Quiz
153rd of 203 rated it services
Job description
Job Summary:
Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. They are seeking a Service Desk Engineer to provide first-level support, manage incident logging, and ensure adherence to service level agreements (SLAs). The role involves troubleshooting user issues, escalating unresolved problems, and maintaining accurate documentation.
Responsibilities:
• Receive, log, and categorize incidents and service requests.
• Provide initial troubleshooting and resolution using knowledge base.
• Support users with common issues (password reset, access, basic IT issues).
• Identify unresolved issues and escalate to L2/L3 as per SLA.
• Ensure timely response and resolution within agreed SLAs.
• Update tickets with accurate actions and resolution details.
• Keep users informed on status and closure.
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 4 - 6 Years of experience
• ServiceDesk E2
• ITIL
• Windows
• MAC
• Networking
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
Tata Consultancy Services is a leading global IT services, consulting, and business solutions organization. They are seeking a Service Desk Engineer to provide first-level support, manage incident logging, and ensure adherence to service level agreements (SLAs). The role involves troubleshooting user issues, escalating unresolved problems, and maintaining accurate documentation.
Responsibilities:
• Receive, log, and categorize incidents and service requests.
• Provide initial troubleshooting and resolution using knowledge base.
• Support users with common issues (password reset, access, basic IT issues).
• Identify unresolved issues and escalate to L2/L3 as per SLA.
• Ensure timely response and resolution within agreed SLAs.
• Update tickets with accurate actions and resolution details.
• Keep users informed on status and closure.
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 4 - 6 Years of experience
• ServiceDesk E2
• ITIL
• Windows
• MAC
• Networking
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
What Tata Consultancy Services employees say
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About Tata Consultancy Services
Sourced by ZipRecruiter
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.