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Service Desk Engineer Jobs (NOW HIRING)

RIVIDIUM

Cloud Service Desk Engineer

Washington, DC

$120K - $145K/yr

RiVidium Inc. is seeking a highly qualified Cloud Service Desk Engineer to support a federal client. This position is contingent upon contract award and funding approval. As such, this job posting is ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

Ardent

Service Desk Engineer

Washington, DC · On-site

Ardent is seeking a Service Desk Engineer to join our team. This is a onsite position in Washington DC . Position Description: Ardent is seeking a Service Desk Engineer to design, implement, and ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

WEBIT Services

T3 Service Desk Engineer

Naperville, IL · On-site

$85K - $110K/yr

As a Tier 3 Service Desk Engineer, you will serve as the highest level of technical support within our service desk team. You will handle complex technical issues, provide expert guidance, and ...

Redwood Trust Inc

Service Desk Engineer

Manhattan, NY · On-site

$100 - $130/hr

Service Desk Engineer *Regular Full-Time Analyst New York, NY, US 2 days ago Requisition ID: 1614 Salary Range: $100,000.00 To $130,000.00 Annually SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE:

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

Gfi-Digital-Inc.

Service Desk Engineer

Vigus, MO · On-site

$52 - $76/hr

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

New

System One

Cloud Service Desk Engineer

Bethesda, MD · Remote

$55 - $70/hr

Cloud Service Desk Engineer Contract to Hire Bid Support- Start expected mid-August 2026, if awarded Clearance - Active Top Secret required Remote Rate: $55/hr. to $70/hr. commensurate with ...

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

GFI Digital

Service Desk Engineer

Jefferson City, MO · On-site

Service Desk Engineer As a Service Desk Engineer, you will be responsible for delivering exceptional customer service by implementing, maintaining, troubleshooting, and optimizing workstation and ...

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Service Desk Engineer information

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How much do service desk engineer jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service desk engineer in the United States is $27.00, according to ZipRecruiter salary data. Most workers in this role earn between $20.67 and $30.77 per hour, depending on experience, location, and employer.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What is the average salary for a service desk engineer?

The average salary for a service desk engineer typically ranges from $50,000 to $70,000 annually, depending on experience, certifications, and the company's size. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or ITIL can earn higher salaries. Salaries also vary based on the geographic location and the complexity of the support environment.

What skills do you need as a service desk engineer?

A service desk engineer needs strong technical skills in troubleshooting hardware, software, and network issues, along with excellent communication and customer service abilities. Knowledge of operating systems, remote support tools, and ITIL or similar frameworks is also important. Certifications like CompTIA A+ or Network+ can enhance job prospects.
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Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $56,151 per year, or $27 per hour.

Reactive Service Desk/ Sr. Help Desk Engineer

Onsite Logic

Lenexa, KS • On-site

$55K - $75K/yr

Full-time

Re-posted 28 days ago

Job description

Onsite Logic: Reactive Service Desk/ Sr. Help Desk Engineer
Are you a tech whiz with a knack for solving problems and building relationships? Do you thrive in a fast-paced environment and enjoy helping others? Then join Onsite Logic as a Reactive Service Desk/ Sr. Help Desk Engineer!
About the Role
As a Reactive Service Desk/ Sr. Help Desk Engineer at Onsite Logic, you'll be the first line of defense for our valued clients. You'll tackle intermediate IT issues onsite and remotely, ensuring their technology runs smoothly and efficiently. You'll wear many hats, troubleshooting hardware and software, providing expert advice, and continuously improving our service delivery.
Responsibilities:
Tech Problem Solver: Resolve intermediate scheduled and reactive service calls, both onsite and remotely. Utilize your expertise to diagnose and fix issues, ensuring timely resolutions.
Hardware & Software Guru: Independently install and troubleshoot client hardware and software, ensuring optimal performance and security.
Client Success Champion: Provide comprehensive IT advice and training to clients, empowering them to leverage technology effectively.
Data-Driven Improvement: Conduct regular ticket reviews, report findings to the Service Desk Team Lead, and identify opportunities to enhance service delivery through process improvement suggestions.
Documentation Master: Maintain detailed and accurate documentation for all service requests, ensuring clear communication and future reference.
Client Relationship Builder: Proactively maintain and improve customer satisfaction and relationships, fostering trust and loyalty.
Qualifications:
- Associate's degree in information technology or a related field, or equivalent experience. (Required)
- 3-5 years of IT Helpdesk experience within a Managed Services Provider (MSP) environment
- Advanced knowledge of IT and cybersecurity concepts
- Strong experience working with IT ticketing systems (e.g., ServiceNow, Jira)
- Network+ or Security+ certification (preferred)
- Familiarity with TruMethods framework a plus.
Success Metrics:
Maintain an impressive track record with key performance indicators (KPIs):
  • Less than 3% escalation rate
  • Average resolution time under 1.0 hours
  • First contact close rate of 75%
  • 8 tickets closed per business day

Identify and propose at least one process improvement initiative per quarter
Ensure 98% accuracy and timeliness when updating service request documentation
Benefits:
-Competitive salary and benefits package
- Opportunity to work in a dynamic and collaborative environment
- Ongoing training and professional development opportunities
- Be part of a team dedicated to client success
Salary range: $55,000 - $75,000, depending on experience, skills, and geographic location
Ready to Make a Difference?
If you're a passionate IT professional with a commitment to exceptional service, we encourage you to apply!
Onsite Logic: Empowering businesses through exceptional IT support.

Apply