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Service Desk Engineer Jobs in California (NOW HIRING)

Redwood Trust Inc

Sr. Service Desk Engineer

Irvine, CA · On-site

SERVICE DESK ENGINEER Redwood Trust, Inc. (NYSE: RWT) is a specialty finance company focused on making credit sensitive investments in residential loans and other mortgage-related assets, with the ...

Zones LLC.

L3 IT Service Desk Engineer

San Jose, CA

$35 - $39/wk

M-F- 8-5pm What you will do as the L3 IT Service Desk Engineer: You will help provide technical information to education and service teams,and may assist with teaching and presenting technical ...

Zones

L3 IT Service Desk Engineer

San Jose, CA

$39/hr

M-F- 8-5pm What you will do as the L3 IT Service Desk Engineer: You will help provide technical information to education and service teams,and may assist with teaching and presenting technical ...

Zones LLC.

L3 IT Service Desk Engineer

San Jose, CA · On-site

$39/hr

M-F- 8-5pm What you will do as the L3 IT Service Desk Engineer: You will help provide technical information to education and service teams,and may assist with teaching and presenting technical ...

UBEO

MIT Field Engineer

Santa Rosa, CA · On-site

Respond to escalation requests from Service Desk Engineer I team members. * Escalate to and/or collaborate with Service Desk Engineer II or Systems Engineers when necessary. * Adhere to communication ...

Jade Global

IT Service Desk

San Jose, CA

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Jade Global

IT Service Desk

San Jose, CA · On-site

$40/hr

The IT Service Desk / Technical Support Engineer will be responsible for providing Level 1 and Level 2 technical support to internal users for enterprise applications and IT services. The role ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa ... Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ...

Crusoe

Service Desk III

San Francisco, CA · On-site

Service Desk Team Member Crusoe is on a mission to accelerate the abundance of energy and ... Experience working as a project-oriented engineer, comfortable leading initiatives end to end.

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Service Desk Engineer information

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How much do service desk engineer jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for service desk engineer in California is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.38 per hour, depending on experience, location, and employer.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What is the average salary for a service desk engineer?

The average salary for a service desk engineer typically ranges from $50,000 to $70,000 annually, depending on experience, certifications, and the company's size. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or ITIL can earn higher salaries. Salaries also vary based on the geographic location and the complexity of the support environment.

What skills do you need as a service desk engineer?

A service desk engineer needs strong technical skills in troubleshooting hardware, software, and network issues, along with excellent communication and customer service abilities. Knowledge of operating systems, remote support tools, and ITIL or similar frameworks is also important. Certifications like CompTIA A+ or Network+ can enhance job prospects.
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,415 per year, or $26.6 per hour.

Service Desk Robotics Engineer

Robot.com

San Francisco, CA • On-site

Full-time

Re-posted 6 days ago

Job description

As a Service Desk Robotics Engineer you'll report to our head of Service Desk Team, it could be a great opportunity for you to join us! You should have the right technical knowledge, understanding and communication skills in order to diagnose, scale, and solve requirements from our Kiwibots fleet. You will also work to analyze robots data and convert them into new issues, enhancements, and features to other teams.
As a Service Desk Engineer you will:
  • Understand deeply how the Kiwibot works, including the interaction between all their systems from different perspectives (mechanical, electronics, software, connectivity).
  • Receive and track all the issues, incidents, and accidents presented during Kiwibots operation. This includes the diagnosis and solving of software problems, and the remote support to field operations personnel.
  • Participate in the design, development, and testing of new fleet management software tools, as well as the automation of the Service Desk Metrics pipeline.
  • Analyze the available fleet data, and transform it into new features, issues, enhancements and requirements for the corresponding Teams (AI, Hardware, Manufacturing, Platforms, Operations, Data, etc). In the same way, present all the required and useful information that could be helpful regarding those requirements.
  • Be responsible for the fleet management duties, including the update process of the Kiwibot software.
  • Support the mapping process of the different locations where our fleet of Kiwibots operates.
  • Keep good, clear, and kind communication with the other teams.

Location: Medellin Colombia during onboarding time (2-3 weeks). Our office is located in one of the most popular and best places in the City (Poblado). Remote team/grupal work is an option after the training period.
This job might be the right one for you if:
Education: Mechatronics, Electrical, Electronics, Control, Biomedical, Automation, and other Engineering related fields. It could be ungraduated (last semesters)
Hard Skills:
  • You need experience in:
    • Python (Basics/Medium).
    • SQL.
    • Git (Basics).
    • Interaction with API requests.
  • It's nice (not mandatory) if you have knowledge or experience with:
    • Linux OS/Debian based platforms (basics/medium).
    • Docker
    • Basic understanding of sensor technologies (Laser sensors, Lidars 2D, 3D, Stereo Cameras, Cameras, IMU, GPS) and communication protocols (Serial, I2C, CAN).
    • ROS/ROS2 (Basics).
    • Basic network stuff (LAN/WAN connections, SSH).

Chill if you don't have it all, you'll learn a lot with us :)
Soft skills:
  • Natural aptitude for troubleshooting and problem solving.
  • The ability to be patient for debugging and go deeper.
  • Organize and present information in an agile and clear way
  • Keep good, clear, and kind communication with customers and coworkers.
  • Generate and communicate effectively useful information to other teams.
  • It would be nice if you have experience in a help desk or technical support environment.

You might have also had:
  • Spanish language skills (we are a Latin America start-up!)
  • Experience starting or scaling a successful startup
  • Demonstrated interest in logistics, on-demand services, and marketplaces
  • Natural aptitude for troubleshooting and problem solving.
  • Organize information and multiple tasks.
  • Keep good, clear, and kind communication with customers and coworkers.
  • Generate and communicate effectively useful information to other teams.
  • It would be nice if you have experience in a help desk or technical support environment.

Career Path: Junior Service Desk Engineer - Mid Service Desk Engineer. After that, you could begin the Robotics Engineer career path, according to your performance, experience, and available positions in other teams.
What we offer you:
As your career progresses, we commit to develop and advance your career. We aim to put together personalized training for every employee through a blend of training that includes:
  • Opportunity to join a fast-growing startup and help shape and establish the company's industry leadership in robotic last-mile delivery
  • Competitive compensation package
  • Targeted in-house training and on-the-job training and experience
  • Tailored coaching
  • Being part of one of the top Tech Start-Ups in Latin America that is operating in the US market

Level: Junior/entry level. It could be ungraduated (last semesters)
Department Robot.com Role Service Desk Locations San Francisco

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