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Service Desk Engineer Jobs in California (NOW HIRING)

Endsight

IT Help Desk Engineer

Napa, CA

$33.65 - $43.25/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ... Must have 5 years minimum IT Help Desk * Must have 3 years IT MSP experience * Strong aptitude for ...

The Rockridge Group

Field Engineer

Chico, CA · Hybrid

Respond to support requests escalated by the Service Desk Engineers b. Troubleshoot according to best practices and standard operating procedures c. Escalate to and/or collaborate with Systems ...

Sam's Club

Staff, Software Engineer

Mountain View, CA · On-site

$143K - $286K/yr

About the Team: Sam's Tech Member Desk Engineering is responsible for building and managing the applications and services used at the Member Services Desk across all Sam's Club locations in the ...

Sam's Club

Staff, Software Engineer

Hayward, CA · On-site

$143K - $286K/yr

About the Team: Sam's Tech Member Desk Engineering is responsible for building and managing the applications and services used at the Member Services Desk across all Sam's Club locations in the ...

Sam's Club

Staff, Software Engineer

San Mateo, CA · On-site

$143K - $286K/yr

About the Team: Sam's Tech Member Desk Engineering is responsible for building and managing the applications and services used at the Member Services Desk across all Sam's Club locations in the ...

Sam's Club

Staff, Software Engineer

Milpitas, CA · On-site

$143K - $286K/yr

About the Team: Sam's Tech Member Desk Engineering is responsible for building and managing the applications and services used at the Member Services Desk across all Sam's Club locations in the ...

Sam's Club

Staff, Software Engineer

Fremont, CA · On-site

$143K - $286K/yr

About the Team: Sam's Tech Member Desk Engineering is responsible for building and managing the applications and services used at the Member Services Desk across all Sam's Club locations in the ...

Sam's Club

Staff, Software Engineer

San Jose, CA · On-site

$143K - $286K/yr

About the Team: Sam's Tech Member Desk Engineering is responsible for building and managing the applications and services used at the Member Services Desk across all Sam's Club locations in the ...

Sam's Club

Staff, Software Engineer

Cupertino, CA · On-site

$143K - $286K/yr

About the Team: Sam's Tech Member Desk Engineering is responsible for building and managing the applications and services used at the Member Services Desk across all Sam's Club locations in the ...

Inficare Technologies

Desktop Engineer

San Diego, CA · On-site

Desktop Engineer Location: San Diego, CA (Onsite - Daily Travel Required) Job Type: Contract ... Oversee and support print services * Provide advanced support through the Service Desk * Ensure a ...

Endsight

IT Help Desk Engineer

Napa, CA · On-site

$33.65 - $43.25/hr

Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we ... Must have 5 years minimum IT Help Desk * Must have 3 years IT MSP experience * Strong aptitude for ...

Sam's Club

Staff, Software Engineer

Sunnyvale, CA · On-site

$143K - $286K/yr

About the Team: Sam's Tech Member Desk Engineering is responsible for building and managing the applications and services used at the Member Services Desk across all Sam's Club locations in the ...

Robert Half

Help Desk/Desktop Support Analyst

Modesto, CA · On-site

$21.75 - $29.50/hr

Coordinate with senior engineers, internal team members, and external vendors to escalate and ... Familiarity with service desk ticket management and documenting support activity accurately.

Montage Health

Service Desk Agent - HIT

Monterey, CA · On-site

$32.54 - $43.53/hr

... desk issues and follows guidelines in issuing service calls / contacts. Escalates problems when ... Ability to work with analysts, programmers, and hospital users to describe problems accurately and ...

Foxconn-PCE Technology

SDM Engineer

Santa Clara, CA · On-site

The SDM Engineer is to oversee the daily operations of the Service Desk, ensuring efficient, timely, and high-quality support to end users. This role is responsible for meeting SLA commitments ...

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Service Desk Engineer information

See California salary details

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$26

$45

How much do service desk engineer jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for service desk engineer in California is $26.64, according to ZipRecruiter salary data. Most workers in this role earn between $20.38 and $30.38 per hour, depending on experience, location, and employer.

What does a service desk engineer do?

A Service Desk Engineer provides technical support and assistance to users experiencing IT issues, typically through phone, email, or chat. They troubleshoot hardware and software problems, resolve network connectivity issues, and escalate complex problems to higher-level technical teams as needed. Service Desk Engineers also document incidents, maintain knowledge bases, and ensure that IT service requests are addressed promptly to minimize downtime. Their goal is to help maintain smooth IT operations within an organization.

What are the key skills and qualifications needed to thrive as a service desk engineer?

To thrive as a Service Desk Engineer, you need strong troubleshooting abilities, a solid understanding of IT systems, and often a degree or certification in information technology. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and certifications such as CompTIA A+ or Microsoft certifications are typically required. Excellent communication, patience, and problem-solving skills help you deliver effective support and build rapport with end-users. These competencies are critical for resolving technical issues efficiently, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges service desk engineers face and how can they effectively manage them?

Service Desk Engineers often encounter recurring challenges such as handling high ticket volumes, resolving complex technical issues under time pressure, and communicating with users who may have varying levels of technical understanding. To manage these effectively, it's important to prioritize tasks based on urgency, use clear and patient communication, and leverage knowledge bases or escalation procedures when needed. Building strong collaboration with other IT teams also helps in resolving issues faster and expanding technical expertise.

What is the difference between Service Desk Engineer vs Help Desk Technician?

AspectService Desk EngineerHelp Desk Technician
CertificationsITIL, CompTIA A+, Microsoft certificationsCompTIA A+, HDI certifications
Work EnvironmentCorporate IT support, technical troubleshooting, incident managementEnd-user support, basic troubleshooting, customer service
Employer & Industry UsageIT departments across industries, enterprise environmentsSmall to medium businesses, customer service centers

The main difference between a Service Desk Engineer and a Help Desk Technician lies in their scope and technical complexity. Service Desk Engineers typically handle more complex technical issues, require advanced certifications, and work in larger, enterprise environments. Help Desk Technicians focus on basic support and customer service, often in smaller organizations. Both roles are essential for IT support but differ in responsibilities and technical depth.

What is the average salary for a service desk engineer?

The average salary for a service desk engineer typically ranges from $50,000 to $70,000 annually, depending on experience, certifications, and the company's size. Entry-level positions may start lower, while experienced professionals with certifications like CompTIA or ITIL can earn higher salaries. Salaries also vary based on the geographic location and the complexity of the support environment.

What skills do you need as a service desk engineer?

A service desk engineer needs strong technical skills in troubleshooting hardware, software, and network issues, along with excellent communication and customer service abilities. Knowledge of operating systems, remote support tools, and ITIL or similar frameworks is also important. Certifications like CompTIA A+ or Network+ can enhance job prospects.
Service Desk Engineer jobs near you
Infographic showing various Service Desk Engineer job openings in California as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $55,415 per year, or $26.6 per hour.

IT Help Desk Engineer

Endsight

Napa, CA

$33.65 - $43.25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Location:  This role is expected to report to the Napa Office, additionally employees may also be required to travel to local client sites as business needs arise.
You're the kind of person who helps others succeed.

You're sharp, resourceful, and calm under pressure-the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you've got it handled.
But lately, you might be craving a team that matches your standards-where doing great work and helping others thrive go hand in hand.
That's where Endsight comes in.

Who We Are
Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.
We partner with small and mid-sized organizations-including nonprofits-to ensure their technology performs flawlessly so they can focus on what they do best.
We're a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university-you'll grow quickly, connect deeply, and do work that truly matters.
You'll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.

Your days will include:
  • Providing remote IT support across a variety of systems and platforms
  • Solving complex challenges with patience, curiosity, and a service-first mindset
  • Collaborating closely with teammates to create consistently excellent client experiences
  • Continuously learning new technologies and sharpening your craft
  • Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Who Thrives Here
You'll fit right in if you:
  • Take pride in helping others succeed
  • Love mastering your tools and improving your craft
  • Communicate clearly and stay composed under pressure
  • Are energized by teamwork and mutual respect
  • Want to grow in a place where your success helps everyone win
Required:
  • Must have 5 years minimum IT Help Desk
  • Must have 3 years IT MSP experience
  • Strong aptitude for Customer Service
  • Ability to organize and manage multiple priorities
  • Excellent analytical, verbal, and written communication skills
  • Ability to adapt quickly to new technologies and changing business requirements
  • Able and willing to collaborate as part of a team
  • Reliable Transportation and Current Driver's license
  • Respond to emergency situations effectively, maintaining poise and focus
Preferred: 
  • Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
  • Bachelor's degree (in a related field) or equivalent experience
  • Strong Networking Skills
Join a Team That's All-In on Helping You Thrive
If you're ready to perform at a high level, learn like crazy, and make a real impact for the people you serve-Endsight is where you belong.

Apply today and let's build something excellent together.
  • Medical: Company pays 100% of the base plan for the employee and family
  • Dental & Vision
  • 401(k) with employer matching
  • Accrued Paid Time Off
  • 9 Paid Holidays
  • Career Pathing

Apply